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[jid]

Well the SNR is still in the funny figures so its still low!

Back on the phone again lol!

[jid]

Its behaved for most of the day, staying at 12dB

However its now dropping again, only when it rains though?

Currently 12dB but every now and then it will go down to 4dB and drop.

[kitz]

Your line will drop if theres too many errors and as the SNRM falls and becomes too low to hear the signal, showing that as we suspected very early on there is an underlying problem somewhere on the line

I just noticed your upstream is at 256 from your last stats. 
As chris suggested in his post the other day I would leave it for a while and see if its able to settle at its own level.

[jid]

Yes, that is what I am doing at the moment.

Thing is, it isn't dropping out and resyncing so the Sync Rate is always the same

Current: 5120kbps

[kitz]

That 256 upstream limit is still there too 

[Ezzer]

Jid, are you fed via an overhead cable or underground to the property ?

[jid]

>>Jid, are you fed via an overhead cable or underground to the property ?

It goes from the house to the pole, then the rest is underground all of the way to the Exchange.

I have attached the Map from the ADSL Line Checker page.

[attachment deleted by admin]

[jid]

That 256 upstream limit is still there too 

Yes the lady on the phone told me that the Upstream is always slow, I told her it had been 448kbps before but she wouldn't have it!

[Ezzer]

The overhead cable (dropwire) what does it look like ?

[kitz]

That 256 upstream limit is still there too 

Yes the lady on the phone told me that the Upstream is always slow, I told her it had been 448kbps before but she wouldn't have it!

We seem to be back here were you were a few months back 
http://forum.kitz.co.uk/index.php?topic=2247.msg71057#msg71057

[jid]

Its in a black plastic covering.

The engineer who came said its the newer type if thats a help?

[attachment deleted by admin]

[jid]

That 256 upstream limit is still there too 

Yes the lady on the phone told me that the Upstream is always slow, I told her it had been 448kbps before but she wouldn't have it!

We seem to be back here were you were a few months back 
http://forum.kitz.co.uk/index.php?topic=2247.msg71057#msg71057

I know! Back on an adaptive profile!

At least I am not capped at 4meg anymore!

Could it be possible that the line has degraded somewhere and I just have to live with it?

[jid]

Well I just resynced at 6080kbps 

I am going to ring them now and see if thats as good as it is going to get.

I also need to tell them that I am still getting Low SNR Readings in the evenings.

What profile should I ask them to put me on, what Target SNR Etc?

[jid]

I have just called them and it seems that a Second Line Engineer will be forwarded the case by 4pm today and that I should hear back from them within 24hours.

I told them on Sunday when I called that I was having no problems connecting at 7000kbps and that I was only at 5800kbps. It therefore has to go to a Second Line Engineer as they have the systems to change line settings (profiles!) etc.

Therefore, they have within 24hours to call back. She said hopefully it will be sometime today though, so that seems promising.

They just had better not say that they are going to change the profile! That will not fix the issue.

Is the case that they need to send another engineer again?

[Ezzer]

Was clitching at straws, the type of cable with the black outer insulation is the up to date type, difficult to make out on the photo but that looks to probably be the latest type of block at the top of the pole judging how far it projects from the pole so "blue beans" wouldn't be an issue. Though I've got to admit it's wrong to try and diagnose from remote for the network.

You current figures look great though, so far, fingers crossed.