Unfortunately for you.. you are seeing the one of the reasons why Tiscali is often thought of as a bad ISP.
Theyre ok if theres no problems and you just want your connection for surfing and mail.. but if you have any problems or want a bit more out of your connection then.... well...
adsl isnt like that, and everyone has problems on occasions, Im sure we all have.
mr_chris and I used to be on the same exchange and many years ago when adsl was in its infancy, we had some major problems at this exchange, it was something unheard of before and it was affecting a lot of users.
I was collating a lot of info at the time about the fault and it was quite interesting to see how various ISPs reacted to this problem which was supposedly impossible. Of all the people on our exchange complaining whom were with various ISPs... There were only a few ISPs that actually reacted in any way to attempt to actually do something.
1. Plusnet whom was my own ISP at the time.
2. Zen - whom chris was with..
and iirc the other was either Eclipse or Pipex (before they were taken over by tiscali).
Back then I knew practically zilch about adsl.. I was a n00b and nothing to my ISP other than a new customer of a few weeks.. yet they kept taking it back to BT...
to cut a long story short it was eventually resolved by BTw and we were all happy bunnies again... all except one user who throughout it all had complained long and hard to her ISP who did absolutley zilch, nada, nothing.
So as far as the rest of us on numerous ISPs were happy again problem sorted... she wasnt and was still getting much slower speeds than the rest of us.. She was with Tiscali.
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>> Thing I want to save money
Unfortunately thats the crux of it, a decent service does cost a little bit more. You can apply that to anything in life.. you pays your money you makes your choice. You either buy a pound of cheap mincemeat or a nice steak.. they may both come from the same cow but theres a reason why one costs more.
At the end of the day if Morrisons keep selling meat thats rotten, then you move your custom elsewhere and go shop at Tescos in future.
>> Could I downgrade it to Dial Up? My father doesn't want to loose his email address as all of his accounts etc use that email address?
Possibly - I had a lineone email account and website (later taken over by tiscali), which I could still access for years.
>> Thing is, I will be doing GCSEs next year and wanted an easier router than changing ISP,
I once changed ISP's and ISP reliant email addresses smack bang in the middle of doing my final disseration (and bringing up a child and looking after a house on my own). Yes its a PITA remembering them all.. but its doable.
The last time I changed ISPs (earlier this year) it was a doddle because I dont have mail etc reliant on the ISP. So consider the likes of gmail as an alternative if you dont want to go the expense of your own domain.
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The letter is fine.
I really do hope that Tiscali manage to sort this out for you, we have tried to help and support you all we can and give you advise and will continue to hope that they do..
Other than that your only option if they dont pull their finger out is to move on elsewhere to an ISP that would sort it.
