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[roseway]

The length of this interminable thread suggests that your faith is misplaced. To be honest, I don't think that there is any more useful help which this forum can give you on the subject. Everything which can usefully be said has already been said several times. If Tiscali do eventually get the problem sorted, then we will all be delighted to hear that, but in the meantime I see no point in continuing to go round in circles.

[Oranged]

I feel if they can fix this they can be back in the good books again.

They've had from 5 June to sort it.....that's now 3 months.....believe me, it won't get sorted by Tiscali in year of Sundays     

[jid]

kitz and all,

Many thanks for your endless reading and replies with regards to this (extremely) long Thread.

Especially a big thanks to Kitz and Ezzer for their knowledgeable posts and comments and to roseway, mr_chris an all others for your comments and views on my Tiscali experience.

I will be emailing the person I posted earlier and will await an outcome before updating everyone here.

Many Thanks to everyone who posted.

Kind Regards

Jamie 

[jid]

Hi All,

I think that the line fault has finally come out on the line.

When I pick it up there is the sound you get after you hang up and an awful crackling noise over it?

I have unplugged the Sky box but no diff. Is this the line fault finally coming out?

How will I report it? BT or Tiscali?

Although the Broadband is still working?

[soms]

If you have a noisy line then it is classed as a voice fault.

As such you need to report it to your telephone service provider, so if BT provides your voice services then report it to them as a noisy line.

[jid]

Spoke to soon! Its cleared now

[jid]

Here is the email I had from Tiscali Technical Support (not HLC)

Thank you for contacting Tiscali Technical Support.

I understand from your email that you are still experiencing connectivity issue.

Kindly accept my apology for the inconvenience this has caused you.

I have performed some speed tests on your line and has refreshed the line circuit. I have also forwarded your case to the network engineers and the issue will be resolved immediately. I have also checked and found that engineers are investigating the issue

What is a Line Circuit then? As they have done that before a few years ago?

[Ezzer]

"Refreshed the line curcuit" ? wha...

Sorry but to me that sounds as if he's been dilligent enough to wipe the lines on his rotary washing line before hanging his laundry out to dry.

[mr_chris]

"Refreshed the line curcuit" ? wha...

Sorry but to me that sounds as if he's been dilligent enough to wipe the lines on his rotary washing line before hanging his laundry out to dry.

[kitz]

>>> "Refreshed the line curcuit" ?

That means that they have disconnected the PPP session.  Refreshing the circuit nomally means clearing any stale sessions.

[mr_chris]

>>> "Refreshed the line curcuit" ?

That means that they have disconnected the PPP session.  Refreshing the circuit nomally means clearing any stale sessions.

Fancy name for booting your connection eh??!! Once again.... .. etc...

[jid]

Very fancy name then lol    Most of my sessions are stale...gone off actually

Only positive is that it's been passed to network engineers!

They are yet to ring today, I found that the phone hadn't been put down properly earlier and had been like it for half hour so its possible they rung then, otherwise, hopefully they will ring "After 4pm"?

Who knows!

[jid]

Hi All,

Need some advice with my router.

Is it better for the line if I leave the router constantly plugged in and never turned off, to see how it settles overnight?

So that it can drop out itself etc?

[Oranged]

Is it better for the line if I leave the router constantly plugged in and never turned off, to see how it settles overnight?

That reminds me, a few pages ago you said something which indicated to me that you were switching your router on and off and I meant to post then.

If you are doing that then that ain't doing your connection any favours 

[jid]

Is it better for the line if I leave the router constantly plugged in and never turned off, to see how it settles overnight?

That reminds me, a few pages ago you said something which indicated to me that you were switching your router on and off and I meant to post then.

If you are doing that then that ain't doing your connection any favours 

I have now decided that I will leave it on all of the time to see how it performs when/if I am back on adaptive profiles.

Latest stats:-

AR7 DSL Modem Statistics:
--------------------------------
[DSL Modem Stats]
        US Connection Rate:     256     DS Connection Rate:     4096
        DS Line Attenuation:    30      DS Margin:              2
        US Line Attenuation:    16      US Margin:              27
        US Payload :            15485616        DS Payload:             20395622
4
        US Superframe Cnt :     344130  DS Superframe Cnt:      344130
        US Transmit Power :     11      DS Transmit Power:      19
        LOS errors:             0       SEF errors:             0
        Errored Seconds:        0       Severely Err Secs:      0
        Frame mode:             3       Max Frame mode:         0
        Trained Path:           1       US Peak Cell Rate:      603
        Trained Mode:           3       Selected Mode:          1
        ATUC Vendor Code:       4946544E        ATUC Revision:  2
        Hybrid Selected:        1       Trellis:                1
        Showtime Count:         1       DS Max Attainable Bit Rate: 4672 kbps
        BitSwap:                1       US Max Attainable Bit Rate:     n/a
        Annex:                  AnxA    psd_mask_qualifier: 0x0000
        ATUC ghsVid:  b5 00 49 46 54 4e 71 53
        T1413Vid: 00 00         T1413Rev: 00            VendorRev: 00
        ATUR ghsVid:  44 4c 69 6e 6b 00 00 00
        T1413Vid: 00 00 T1413Rev: 00    VendorRev: 00

        [Upstream (TX) Interleave path]
        CRC:    2       FEC:    0       NCD:    0
        LCD:    0       HEC:    0

        [Downstream (RX) Interleave path]
        CRC:    1051    FEC:    4012987 NCD:    0
        LCD:    0       HEC:    0

        [Upstream (TX) Fast path]
        CRC:    0       FEC:    0       NCD:    1
        LCD:    0       HEC:    0

        [Downstream (RX) Fast path]
        CRC:    0       FEC:    0       NCD:    0
        LCD:    0       HEC:    0

[ATM Stats]
        [Upstream/TX]
        Good Cell Cnt:  322617
        Idle Cell Cnt:  3209585

        Tx Packets Dropped Count:       0
        Tx Bad Packets Count:   0

        [Downstream/RX)]
        Good Cell Cnt:  4249088
        Idle Cell Cnt:  52265503
        Bad Hec Cell Cnt:       558
        Overflow Dropped Cell Cnt:      0
        Rx Packets Dropped Count:       0
        Rx Bad Packets Count:   0


[SAR AAL5 Stats]
        Tx PDU's:       99088
        Rx PDU's:       161274
        Tx Total Bytes: 10490526
        Rx Total Bytes: 198761289
        Tx Total Error Counts:  0
        Rx Total Error Counts:  560


[OAM Stats]
        Near End F5 Loop Back Count:    0
        Near End F4 Loop Back Count:    0
        Far End F5 Loop Back Count:     0
        Far End F4 Loop Back Count:     0
        SAR OAM Ping Response Drop Count=0
#

CRC error count seems quite high...due to low SNR?