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Author Topic: Netgear D6400  (Read 72581 times)

spotter

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Re: Netgear D6400
« Reply #30 on: April 27, 2015, 09:47:32 PM »

My zyxel is doing great.
This is a copy of the live chat i had when i was contemplating buying the Netgear. in fairness it could have been the USA i was talking to, but still, it did make my mind up to get the Zyxel as suggested which has been perfect, although the fibre could be a bit quicker than the 38 Mb i get but still better than the 12mb i was on before.
« Last Edit: April 27, 2015, 09:50:27 PM by spotter »
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adslmax

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Re: Netgear D6400
« Reply #31 on: April 27, 2015, 11:50:24 PM »

The chat to Netgear is useless! They haven't got any clue! I spoken to live chat this afternoon about D6400 isn't G.INP and Vectoring support. They went away and back in 15 minutes and say they cannot find it of the VDSL if it was support g.inp & vectoring. So, I give up. Sent proper email to one of Netgear tech support.
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kitz

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Re: Netgear D6400
« Reply #32 on: April 28, 2015, 12:10:01 PM »

Quote
This is a copy of the live chat i had when i was contemplating buying the Netgear.

:(
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adslmax

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Re: Netgear D6400
« Reply #33 on: April 29, 2015, 12:20:36 PM »

Sadly the Netgear tech is still useless!
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XMB

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Re: Netgear D6400
« Reply #34 on: April 29, 2015, 02:14:41 PM »

I have had the following response from an email to Netgear support about the question over G.998.4 (G.INP) and Vectoring:
Quote
With the information that you have provided, yes, the D6400 supports G.998.4 for DSL and G.INP and Vectoring for VDSL. Since the D6400 is VDSL capable, this is also a backward compatible with ADSL, ADSL2+ and DSL.

Regards,

Jenny
Expert ID: 46185
NETGEAR Support Expert
So now we know!
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kitz

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Re: Netgear D6400
« Reply #35 on: April 29, 2015, 06:09:38 PM »

I have had the following response from an email to Netgear support about the question over G.998.4 (G.INP) and Vectoring:
Quote
With the information that you have provided, yes, the D6400 supports G.998.4 for DSL and G.INP and Vectoring for VDSL. Since the D6400 is VDSL capable, this is also a backward compatible with ADSL, ADSL2+ and DSL.

Regards,

Jenny
Expert ID: 46185
NETGEAR Support Expert
So now we know!


Oh dear  :no:  How does the fact that its VDSL capable automatically make it g.inp and vectoring compatible.   It also doesnt install great confidence when they say its 'backward compatible with DSL'  :-X

I think I'm far more inclined to believe Max when he says its not working... and as such Im adding it to the list of incompatible g.inp routers.   
 
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spotter

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Re: Netgear D6400
« Reply #36 on: April 29, 2015, 06:13:07 PM »

I do like Netgear product and all my network was Netgear and i would have liked to keep it that way but i have the Zyxel now and it seems great.

I think Netgear support is horrendous from a live chat point of view.
i have worked in technical sales for over 20 years and i am far from knowing everything and never will so the first thing i do if i don't understand a request or don't know the answer is to say ' i will ask somebody who knows and come back to you' rather than just make something up
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kitz

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Re: Netgear D6400
« Reply #37 on: April 29, 2015, 06:18:07 PM »

I wish I'd kept a record of the chat I had with TP-link support when I asked them if their TD-W9980 was ginp compatible.    (I already knew it wasnt and had reported it to higher up, but just wanted to see how their CS responded.).

Completely different scenario to what you guys are seein at Netgear.  The girl at the other end didnt know she tried looking but couldnt find anything.  As it was after 5:30 there wasnt any tech guys she could check with, so she took my email address and promised to mail me as soon as the tech guys where back in...  which she did and she came back with all the correct answers. 
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loonylion

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Re: Netgear D6400
« Reply #38 on: April 29, 2015, 06:22:00 PM »

I do like Netgear product and all my network was Netgear and i would have liked to keep it that way but i have the Zyxel now and it seems great.

My experience of netgear, having had to support such equipment in small/medium businesses, is that their unmanaged gigabit switches are great, everything else is junk. Another networking forum I'm active on refers to them as 'netsmear' for the same reason.
« Last Edit: April 29, 2015, 06:24:11 PM by loonylion »
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adslmax

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Re: Netgear D6400
« Reply #39 on: April 29, 2015, 06:43:35 PM »

I have had the following response from an email to Netgear support about the question over G.998.4 (G.INP) and Vectoring:
Quote
With the information that you have provided, yes, the D6400 supports G.998.4 for DSL and G.INP and Vectoring for VDSL. Since the D6400 is VDSL capable, this is also a backward compatible with ADSL, ADSL2+ and DSL.

Regards,

Jenny
Expert ID: 46185
NETGEAR Support Expert
So now we know!

I am sorry but I don't believe any word from Jenny. She is wrong there! I put mine D6400 on it for 24 hours but no sign of G.INP enabled! From 79999/20000k to 68000K/19999k. (with the firmware D6400-V1.0.0.22_1.0.22.chk) as my cabinet is on Huawei.
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XMB

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Re: Netgear D6400
« Reply #40 on: April 29, 2015, 07:02:45 PM »

I am sorry but I don't believe any word from Jenny. She is wrong there!
Why not contact Netgaer yourself so you can challenge their reply?
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adslmax

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Re: Netgear D6400
« Reply #41 on: April 29, 2015, 07:04:40 PM »

Already did!
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XMB

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Re: Netgear D6400
« Reply #42 on: April 29, 2015, 07:45:26 PM »

Maybe it is worth someone calling the UK office (01344 45 8200) and see if someone there can be more definitive?
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Dray

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Re: Netgear D6400
« Reply #43 on: April 29, 2015, 08:22:12 PM »

Go ahead
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michty_me

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Re: Netgear D6400
« Reply #44 on: April 30, 2015, 02:01:36 AM »

I have been looking into the D6400 but after reading what I have on this forum, I don't think I'll bother now.
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