I've been with Zen for about 5 or 6 years, and have been very happy. However, just before our exchange was due for 21N conversion, I had a few drops but nothing to worry about. Post conversion I had to buy a new router (as my old Draytek wasn't adsl2+ compatible), so I bought a Netgear DGN2200. which synced OK, ran OK, but then came the drops. (incidentally my snr was around 3.0), did the usual checks, phoned Zen who said try different filters (yes), different cables (yes), and a different router (first I tried a TP Link, which gave me a higher sync of 16001, but with a NM of 0.8 !).
Replugged Netgear back in syncing at 15248kbps with margins between 3.1 and 4.6. There were more disconnections, but everything stayed the more or less the same . After phoning Zen, I plugged into the test socket as advised and achieved 17326 kbps with 3.2db (this was with a ten foot RJ45 cable, which Zen have deemed unsuitable.).
Anyway, I had to try one more router according to Zen, then they would involve BT.
So on with the Belkin. Sync was @ 15326Kb with 8db NM and still drops. After phoning I was treated to a lot of stuff. Most of which I knew, but generally saying the same stuff as before, but refusing to acknowledge that the line had had periods of stability before lumping a great big dod of 12db SNR on it !
It could be the socket I use in an upstairs room, but there were drops even when I was plugged into it via the long cable.
For anyone I haven't bored to death yet, The line comes in by the front door, goes into a lozenge shaped box, comes out as a skinnier cable than even the disreputable RJ45 cable, thence to the master socket...which has an iPlate fitted which is good.....but has my upstairs connection wired into it by BT because I had an Home Hiway box up here. So if it's this that's causing the trouble, I don't think I'm allowed to touch the master socket anyway (though I did have to fix the cable between the lozenge boxes a few years ago, as it had come away).
So would somebody put me out of my misery and have a look at these extracts from the routers' (note plural) logs. If not it's OK, at least I had a rant.
Ta,
Peter
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