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[torqpoc]

Hello Zoe,

I hope this get's resolved for you.. does seem to be a bit of a nightmare, but wow! How good are Talktalk in discussing things with their customers. I've rarely seen such good, informative customer support from an ISP.

They make UKOnline looks like a bunch of monkeys to be honest..

All the best!

Cheers,
T

[Zoe]

Hi torqpoc  


The Problem Is.... My ISP Is AOL - NOT - Talk Talk  

However!
Talk Talk owns AOL
So! - Even though my ISP is AOL .. I'm still on the same Network as Talk Talk customers.

Only Difference Really!
Talk Talk have a Forum where they can get help and shout out when serious issues such as this one ( Authentication Problem ) arises.
AOL does Not have a Forum  
So we are stuck with only phone support for help.
Phone support for both AOL & Talk Talk is exactly the same... Rubbish!

Anyway!
I'm happy to tell you that there has been an Update since my last post on here  8)

From Here: http://www.talktalkmembers.com/forums/showthread.php?t=44910

Hello all,

We have now fully rolled out a fix to address the authentication issues. Customers should have now noticed an improvement in service.

I've cleared my router log so that I can be absolutely sure the disconnections have stopped.
And Now... Fingers Crossed!

Thanks!  

[Zoe]

Hi 



But still having the disconnections 

The disconnections completely stopped for a while after the announcement was made.
Then I had one at 6:18pm
&
I've had about another 7 since.
Hope it's just a case of Talk Talk/AOL still having a little fiddle around .. Trying to get things right 

[Zoe]

Hi  


Happy Days!

AOL - & - Talk Talk .. Have finally fixed the ( authentication ) disconnection problem.

Sunday afternoon.. The disconnections were the worst they had ever been.
Internet was going off every five to ten minutes  
Was just about to give up and shut down my laptop for the day, when I decided to have one last check of the.. Talk Talk Network Status - & - Found....

19:09 Sun, Jul 4th
Resolved
22:02 Sun, Jul 4th
Manchester 01204 01244 01253 01254 01257 01260 01270 01274 01282 01283 01286 01422 01477 01484 01492 01524 01530 01535 01606 01625 01642 01663 01678 01691 01704 01706 01745 01756 01772 01782 01785 01824 01827 01889 01925 01928 01943 01952 01977 01978 01995 05600 015122 015123 015125 015128 015129 015133 015134 015142 015147 015148 015149 015170 015172 015173 016120 016121 016122 016123 016124 016125 016127 016128 016129 016130 016133 016134 016135 016140 016142 016143 016144 016145 016147 016148 016149 016161 016162 016165 016166 016170 016171 016172 016174 016175 016177 016179 016183 016186 016188 016190 016195 016196 016197 016198 019138

Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. BT Openreach engineers investigated.

Note: It Didn't Say - Resolved - At The Time!


Seeing... Manchester .. Almost missed my area code in the list. ( Don't live anywhere near Manchester )
Soon after at about 9pm the disconnections seemed to become less frequent.
In The End...
Went to bed full of hope that in the morning my problems would be over.

The next morning I got up all excited - & - Couldn't wait to check my router log.
Shock Horror!  
Don't think there had even been a 5 minute break between the disconnections all night long.
&
It was still disconnecting every 5 minutes.
Thought - " Why Me? "
" How can it be? .. That the more Talk Talk say they're fixing the problem... For Me It Gets Worse! "

Ready To Scream!
Suddenly I had an idea  
Thought - " Well everything about my internet seems to be more Talk Talk than AOL. "
So - " Why not try using Talk Talk's settings instead of AOL's. "
Changed... PPPoE - to - PPPoA
Changed... LLC-Based - to - VC Based
Rebooted Router!
&
Just like Magic... Disconnections Stopped!  


Fingers Now Crossed! ( Very Tight! )

The End!

Thanks!  

[DeeeeeJ]

I take it your lack of posts recently say it's been fixed?

Mine is still going off, not as much though.

Quick question, I am getting around 2meg which is what i'm capable of on my line, with AOL.

However, when my connection drops and it resyncs, sometimes it resynces at no more than 200kbs.

What can i do to solve this?  Will turning the router off and on at the wall help when it reboots hopefully at the higher speed?

[Zoe]

Hi DeeeeeJ  


Re: Disconnections

I take it your lack of posts recently say it's been fixed?

Yep! .. My Disconnections Are Fixed  8)

Talk Talk/AOL issued a Fix to solve the PPP disconnections.

But I also found that I needed to...
Change... PPPoE - to - PPPoA
Change... LLC-Based - to - VC Based
Before my disconnections stopped!  


I did give you some advice...

2nd .. If you are still having the disconnections today.
See my last post here for what I did to stop them: http://forum.kitz.co.uk/index.php/topic,7267.msg159150.html#new

In you thread here: http://forum.kitz.co.uk/index.php/topic,7212.msg159336.html#new


Re: Speeds

Quick question, I am getting around 2meg which is what i'm capable of on my line, with AOL.

Your Speed Will Depend On...
1) What Contract You Have With AOL ( Upto 2mbps - or - Upto 8mbps - or - Upto 24mbps ) What contract do you have?
2) Attenuation ( Distance From Your Exchange ) What is your Attenuation?
3) Quite a few other things like... IP Stream or LLU, Quality of your line etc.. Can also have an effect on your speeds.

What can i do to solve this?  Will turning the router off and on at the wall help when it reboots hopefully at the higher speed?

I find that between 11:00am and 12:45pm during the day... Usually results in the highest Sync Speeds  
Turn your computer - OFF
Turn your router OFF  ( For Approx.. 10 Minutes )
Then...
Turn your router back ON
Turn your computer back ON

However, when my connection drops and it resyncs, sometimes it resynces at no more than 200kbs.

If your router continues to sync as low as 200kbps .. I'd say there's something seriously wrong  


Hope This Helps!

Zoe