Kitz Forum
Broadband Related => ADSL Issues => Topic started by: Zoe on May 04, 2010, 06:59:29 PM
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Hi :)
I've been reading Kitz help pages and forum for over a week now .. Fantastic! - Very Helpful Indeed 8)
My Problem
On the 1st of April I got a call from AOL asking me would I like to accept a new contract.
I told the man that phoned...
That I wasn't sure because we have a very old master socket that needed replacing.
He Said... " Do Not Worry! - When you are on the new contract will will come out and take care of that for you. "
So in the end I excepted the new contract of....
Phone Line Rental - AOL
Phone Calls - AOL ( Free UK Calls )
Cost... £11.25 per month
Broadband - AOL ( LLU )
UpTo 24 Mbps
50 GB Download Limit
+ Free Router
Cost... £14.99 per month
Total Cost On New Contract ( Phone - & - Internet ) = £26.24 per month
NOTE : My old contract consisted of....
Broadband - AOL ( LLU )
UpTo 8 Mbps
10 GB Download Limit
Total Cost... £14.99 per month
Note: Phone line rental was with BT
My new AOL contract started on the 21st of April.
And I've had nothing but problems ever since :'(
The 21st came and I eagerly put my new AOL contract details into my router.
Everything seemed just fine at first. I couldn't actually believe just how quick and easy it had been to make the change over.
Apart from not seeing speeds anywhere near 24 Mbps ... Was Really Happy!
Happiness was short lived though ::)
And by the end of the first day I was already seeing symptoms of something being terribly wrong with my Internet.
1) Another forum I use started being scrambled at the top.
2) Started to see many Server Not Found / Page Not Found messages.
In the next few days....
3) My Internet started to constantly cut out ( Red Light On Router )
I phoned AOL but the lady wouldn't help me because I wasn't using the router they had provided me with.
A few days later...
I phoned AOL and asked could someone come out to replace my master socket.
Well after about 4 hours on the phone arguing with approx 6 different people...
AOL did send a Talk Talk engineer out - & - The Talk Talk engineer did NOT fit a new master socket :lol:
However!
I will say he was very nice and did remove an old extension wire and the bell wire. And my down sync speed went up to about 9555 Kbps
my noise margin ( Down ) went from 9 - to - 12
But The Next Day... Problems Started Again! :o
Internet Cut Off - & - Red Light On Router :'(
Not the ADSL light.
The actual Internet light that looks like a candle.
What I've Done...
Lowered MTU Today .. From 1450 - to - 1400
Changed Micro Filter
Checked router settings over and over again.
PS.
I have been checking out the Talk Talk forum ( Coz AOL Forum Closed ) and it is Full of people with my problem.
While I Was There...
I noticed that Talk talk staff are telling people to use OpenDNS.
First Question...
1) Can you use OpenDNS if you have your Phone Line with your ISP?
2) Is it legal for Talk Talk to be telling people to use OpenDNS :-\
Thanks In Advance!
Zoe
PS.
Just done at 7.20pm
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F803802479.png&hash=e6263908d73cec9e785fa89875feb9df35636c68) (http://www.speedtest.net)
Note : Upload is normally a little higher.
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Hi Zoe and welcome
Just a few points in no particular order:
It's your internet (PPP) connection which is dropping, not your ADSL connection, so the problem is nothing to do with your physical connection. So changing the microfilter, although often a good thing to try, isn't going to help this time. Also, changing the MTU can often help with low download speeds, but won't affect this problem.
The part of your connection which is failing is the login to your ISP, and this could be caused by a problem with the ISP's setup, or could possibly be an incompatibility problem with your router. I think that the first thing you should do is try the ISP-supplied router instead of the one you've been using. At the very least, this will put you in a position where they won't refuse to help you.
I don't think that a change to OpenDNS will make any difference, but if you want to use them instead of your ISP's DNS server there's nothing to stop you doing so. You can probably set this up in the router's configuration, or if not you can change it in the PC's networking setup.
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Hi Roseway :)
It's your internet (PPP) connection which is dropping, not your ADSL connection,
Perhaps I haven't explained it properly because I thought PPP Link Light was just another name for ADSL Light. :-[
But my PPP Link Light always stays a constant bright Green.
Only the Internet light ( The one that looks like a candle ) turns Red.
could possibly be an incompatibility problem with your router. I think that the first thing you should do is try the ISP-supplied router instead of the one you've been using. At the very least, this will put you in a position where they won't refuse to help you.
Can't see why my router would be incompatible :(
However! - I know that if my problems continue then I'm going to have to give the AOL supplied D-Link a go.
Trouble Is!
Love my own router 8)
I only bought it in December and it's been a little gem up until now.
Always worked perfect when I was on the old AOL contract.
My Modem/Router... Netgear : DGND3300
I have done a Factory Reset and started again from scratch.
I don't think that a change to OpenDNS will make any difference, but if you want to use them instead of your ISP's DNS server there's nothing to stop you doing so. You can probably set this up in the router's configuration, or if not you can change it in the PC's networking setup.
Don't think I'm going to have much choice but to try if things continue as they have been.
My Internet can be good and strong for anything from a few minutes - to - Up To 48 hours :D
And then all of a sudden.... Problem Starts Again! :'(
changing the microfilter, although often a good thing to try, isn't going to help this time.
Have had some intermittent noise on the line ( Before & After - New Contract ) that's why I decided to change my filter one last time.
Thanks!
Zoe
PS.
My Router Stats...
[attachment deleted by admin]
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Hi :)
I've just gone again!
It's always the same :'(
Notice that browser becomes slower and slower to open.
Start seeing the Page Not Found thing when I click on a website.
Then how I know that my Internet light on my router has turned red without actually having to sit permanently watching it all day...
1) The little Globe Icon disappears from my Taskbar and it says - Local Only :(
But Also...
I have a cool little Back Up and Sync software called Dropbox.
Before my new contract with AOL started - My Dropbox icon in my Taskbar was always...
a) Dropbox with blue cirlcle and white arrows meaning Syncing.
b) Dropbox with green circle and white Tick meaning Synced.
But since my new AOL contract started...
My Dropbox icon in my Taskbar loses both and becomes just a naked Dropbox icon when my Internet cuts out.
2) My Dropbox shows NO Synced or Syncing icon on it.
At this point I know that if I go down the hall and look at my router .... Red Internet Light!
If I was to try to click a web page... The web page would simply never load.
Thanks!
Zoe
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Hi
There is a very useful tool for long term monitoring your line stats ,SNR margin,synch rate and many others . The results displayed graphically so that you can see trends and actually see exactly what happens on the line.
see routerstats (http://www.vwlowen.co.uk/internet/files.htm).
Regards Jeff
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Hi jeffbb :)
Thanks For The Link! ... I'll take a look at that ;)
Something I Forgot To Mention Yesterday
When I was on my old AOL contract....
The Domain Name Servers shown in my router always started with the numbers... 92
But since I've been on the new AOL contract...
The Domain Name Servers shown in my router now always start with the numbers... 62
Don't Like New Contract AOL Servers :lol:
Thanks!
Zoe
PS.
Seem to be holding strong at the moment.
Just wish it would always stay that way ::)
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Hi :)
Went red again about 10 minutes ago :'(
Checked Router Stats... Noise Margin Is Going Down Again :-\
Seems to start at 12 and eventually ends up a 9 or even 8.
Thanks!
Zoe
[attachment deleted by admin]
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Hi :)
Just to note...
My mum has just made 2 phone calls.
The first one was to a mobile phone and the line was clear.
The second was to a land line and she could hardly hear the person on the other end.
Noise is always intermittent. ( Seems to come and go at will )
Can't replace the Filter any more.
Coz I've already gone through about 10 different micro filters.
AOL say there is nothing wrong :(
Thanks!
Zoe
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Hi Zoe,
Noise on a call could come from the far end's line just as easily as yours.
To check your connection to the exchange dial 17070 and then select optionn2 to listen for a quiet line.
There should NEVER be any noises, crackles etc. when doing the quiet line test.
If you hear noise you should report it to your provider as a phone fault and don't mention broadband at all.
Kind regards,
Walter
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Hi waltergmw :)
AOL got me to do the quite line test last week. ( Didn't actually know what it was then )
But... They told me to dial the number and then my own number ::)
So a woman's voices starts telling me my own number - & - I'm trying to type in my number at the same time :o
Will the quiet line test still work properly with my phone line being with AOL now? :-\
Thanks!
Zoe
[attachment deleted by admin]
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Hi again Zoe,
If you are still on a line being provided by BT wholesale, then the QLT will work and you don't have to enter your number.
If you phone is being provided via CarPhone Warehouse's own (unbundled) network the QLT doesn't usually work but it should tell you your line number.
It would be interesting to see what happens.
Kind regards,
Walter
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Hi :)
Can't decide if to try OpenDNS first with my Netgear router - or - If to try the D-Link AOL sent me :-\
OpenDNS
Don't know if I can with having my phone line with AOL
But this would save me having to try and figure out how to get my new Wireless Printer reconnected to a new Wireless router without having to reinstall from scratch.
I've only had the printer a few days. And with all my Internet problems... Not really had chance to study everything about it.
D-Link Router
Found this today : http://www.talktalkmembers.com/forums/showthread.php?t=41190
The OP figured out he could set his Internet back to normal ADSL .. Which solved his disconnection problems.
Netgear Router
Does anyone know if there is a similar setting in a Netgear router as there is in the D-link.
You Know! - To change From... g.dmt = ADSL1. G.992.5 Annex A = ADSL2+. G.992.5 Annex M = ADSL2+
I can't find anything in my Netgear User manual.
After the last disconnection... My Internet has now slowed to a crawl :'(
Second day of disconnections always seems to end the same way.
Until I am forced to reboot the router to get things going again.
Thanks!
Zoe
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Hi waltergmw :)
If you are still on a line being provided by BT wholesale, then the QLT will work and you don't have to enter your number.
I'm not with BT any more :no:
My new contract with AOL included line rental.
If you phone is being provided via CarPhone Warehouse's own (unbundled) network the QLT doesn't usually work but it should tell you your line number.
AOL ( LLU )
When AOL told me to do the QLT .... It did just tell me my phone number :(
Thanks!
Zoe
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OpenDNS
Don't know if I can with having my phone line with AOL
But this would save me having to try and figure out how to get my new Wireless Printer reconnected to a new Wireless router without having to reinstall from scratch.
I've only had the printer a few days. And with all my Internet problems... Not really had chance to study everything about it.
I think you may have a misunderstanding here. DNS is the service which converts internet site names (e.g. bbc.co.uk) to IP addresses (e.g. 212.58.224.138). Most people use their ISP's DNS servers, but there are lots of others which you can use, and OpenDNS is one of these. So it doesn't have anything to do with who you pay for your phone line, or with printers, wireless or otherwise.
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Hi Eric :)
DNS is the service which converts internet site names (e.g. bbc.co.uk) to IP addresses (e.g. 212.58.224.138).
Oh! - Now I Understand! :blush:
Well!
about an hour ago... I could only just manage to get here coz my Internet was so bad :'(
Read your reply Eric ;)
&
Thought... " Right! - That's It! .. I'm Gonna Do It!
And So I Did!
I'm now using OpenDNS 8)
So it's Fingers Crossed time now.
If I manage to go more than 48 hours without any problems.... Then I'll Know It Was AOL :-\
Thanks!
Zoe
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Hi Eric :)
Know It's To Soon To Get Excited ::)
But if it does turn out that I'm OK now I'm using OpenDNS ...
Do you think there is a possibility that my problems were anything to do with what you posted here : http://forum.kitz.co.uk/index.php/topic,7180.0.html
Thanks!
Zoe
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You're probably right not to get too excited just yet. :) I don't think that your basic problem is to do with DNS, although it's quite possible that it contributed. There are critics of OpenDNS, but it should serve you OK, and I wouldn't be surprised if it's more reliable than AOL's DNS servers.
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Hi Eric :)
There are critics of OpenDNS, but it should serve you OK, and I wouldn't be surprised if it's more reliable than AOL's DNS servers.
What do the critics say about OpenDNS? :-\
Think what made me decide to give the OpenDNS servers a try...
1) The amount of times I was seeing Page Not Found / Server Not Found messages. ( Even when Internet and web pages were loading fast )
2) The fact that since my new contract started with AOL - I knew they were connecting me to different DNS servers ( Old Started... 92 | New Started... 62 )
3) The way Talk Talk staff are giving out the OpenDNS server numbers as though they know something.
Oh Well! ::)
Lets see how things go today ;)
Thanks!
Zoe
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What do the critics say about OpenDNS? :-\
Only that, if you enter a URL which doesn't exist, it directs you to its own advertising pages instead of returning a 404 error (page not found) which is what DNS servers are supposed to do. It's only a mild irritation.
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Hi Eric :)
I'll just be careful when I'm typing URL's Then ;D
As long as I'm not at risk of Virus's, Spyware or any other type of Malware... I'm Happy! ;)
Just in case things don't work out with OpenDNS
You know I said that when I was on my old AOL contract - DNS Servers in my router always started 92
And once I'd started the new AOL contract - DNS Servers always started 62
Could I not just connect myself back up to the old ones starting 92 :-\
You Know! .. Just like I have done with OpenDNS .. Putting the server numbers in my router?
Also!
Are there rules what DNS Servers we can use?
I know anyone can use OpenDNS
But say your ISP is AOL ... Could I use BE's DNS Servers?
I'm pretty sure you're going to say NO :no:
But just in case... Thought I'd ask!
One More Question!
Is using the OpenDNS servers likely to have an impact on my speed?
Have noticed a slight drop in Sync speed and Speedtest speed today.
Then Again...
That could just be coz my router has been on and off so often in the last few days.
What With...
Constant Disconnections - & - Often being forced to reboot my router to get the Internet going again... Could Have Slowed Things Down! :(
Last Reboot of router was last night when I put OpenDNS in to it.
Thanks!
Zoe
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Just in case things don't work out with OpenDNS
You know I said that when I was on my old AOL contract - DNS Servers in my router always started 92
And once I'd started the new AOL contract - DNS Servers always started 62
Could I not just connect myself back up to the old ones starting 92 Undecided
You Know! .. Just like I have done with OpenDNS .. Putting the server numbers in my router?
Very probably, although it's just possible that AOL tie it down so you can't.
Also!
Are there rules what DNS Servers we can use?
I know anyone can use OpenDNS
But say your ISP is AOL ... Could I use BE's DNS Servers?
I'm pretty sure you're going to say NO noo
But just in case... Thought I'd ask!
There aren't any general rules, so in principle you can use any publicly available DNS servers (there are lots of them). But many ISPs set their servers up so that only their own customers can use them. I would guess that Be do that, but I don't know for sure.
One More Question!
Is using the OpenDNS servers likely to have an impact on my speed?
Have noticed a slight drop in Sync speed and Speedtest speed today.
Then Again...
That could just be coz my router has been on and off so often in the last few days.
What With...
Constant Disconnections - & - Often being forced to reboot my router to get the Internet going again... Could Have Slowed Things Down! Sad
Last Reboot of router was last night when I put OpenDNS in to it.
DNS servers don't affect your connection speed or or your file download speed. What they can affect is the time to load web pages, particularly complicated web pages which involve many separate DNS lookups. But I would be surprised if OpenDNS were slow in this respect. It's generally reckoned to be pretty fast.
As you're on LLU I don't think that the disconnections and reboots will have slowed down your connection. It's probably just one of those things - interference levels change all the time, and if you happen to reconnect when interference is high then you'll get a somewhat slower connection. The next time you re-boot the router, have a look at the connection stats straight afterwards and check the downstream noise margin. If it's significantly greater than 6 dB, then AOL's system may have increased it to stabilise the connection.
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Hi Eric :)
Re: Speed of web pages Loading
Things seem to be speeding up this afternoon.
Call Me Crazy! ??? But it's as thought the OpenDNS servers are settling in.
Or Maybe...
It's just that things are speeding up coz I havn't had any disconnections. ( Fingers Crossed! .. It Stays That Way! )
Re: Router Stats
I've noticed that when I've had many disconnections and I end up forced to reboot the router... Down Noise Margin 12
The noise margin then slowly drops down over a period of 24 hours to something like... 9 - or - 8
By which time the Internet is usually completely unusable again :'(
Know I'm with AOL not Talk Talk.
But the two do have quite a strong connection with each other.
And I'm not joking when I say that the Talk Talk forum seems to be completely flooded with people having the same problems as me :o
And something else I noticed...
One man posted a picture with his Talk Talk DNS Server numbers on it.
They Started... 62.24
The same as the new AOL DNS Servers start :-\
Thanks!
Zoe
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TT and AOL are part of the same company, so it's quite likely that they will share resources such as DNS servers, and that their customers will have the same problems. :)
If your router initially syncs with a downstream noise margin of 12 dB, that means that the AOL system has increased it in response to the instability you've been having. That's a normal result, and there would be no point in getting it reduced again until the problem of disconnections is resolved. Could you take a snapshot of the Routerstats noise margin graph covering the period up when the connection becomes unusable and you have to reboot?
I see that you have a DGND3300, and I understand why you want to keep it. There was a new firmware release for it recently, so it would probably be worth upgrading the firmware to the latest version if you haven't already. You can do this from its web interface I believe.
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Hi Eric :)
Well everything has been going great today... Until a few minutes ago :(
Internet Went Again! :o
Didn't see the router light go red. But it's possible that I just missed it.
I've took a couple of snaps from my router - See Below!
Note!
This is the first day since my new contract with AOL started that my Routers Log hasn't been completely full of what you see below.
So this was the first cut off of the day.
Just hope it's the last :'(
Thanks!
Zoe
Edit: Can see from the log that there was one a 14:26 ( Didn't notice it on computers though )
[attachment deleted by admin]
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Hi Eric :)
Just Done a Speed Test...
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F805980042.png&hash=02e0dfac1ead326145ec3477611c91c7447b0805) (http://www.speedtest.net)
Not as fast as it should be.
But seems to have picked up anyway ::)
Thanks!
Zoe
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Hi Eric :)
Re: Router Firmware
The thought of upgrading my Routers Firmware scares the hell out of me.
If something was to go wrong... Just couldn't afford to replace my router right now :-[
Plus!
Up until the day I got my new contract with AOL ... My Netgear DGND3300 had always been a little Gem.
I'm going to see if things settle down.
And If Not... I'm going to try the AOL supplied D-Link :(
Guess I should explain!
I'm in a wheelchair. So I find getting all wired up to a router, to set it up etc.. quite hard work.
It is much easier for me now that I have a laptop. ( Used to be my worst nightmare when we only had the desktop )
But with the router living in the hall right next to the front door... It's still a bit tricky!
Thanks!
Zoe
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Hi :)
Went down again about 30 minutes ago :(
My laptop was first turned on at about 11am this morning.
Everything was going great.
And Then...
First cut off of the day came at 2:26pm ( Not Noticed! )
Another at 4:54pm
And another about 30 minutes ago - approx 7:15pm
Seems to be quite a few people from Liverpool with my problem : http://www.talktalkmembers.com/forums/showthread.php?t=41457
Liverpool isn't that far from me :-\
Thanks!
Zoe
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Hi Zoe (I promise I won`t tell them your real name "Edna" :baby: )
Great bunch on here.
I cannot help with your problems, but would suggest trying the ISP supplied router, it really wouldn`t hurt & might improve things or disprove things.
Diagnosis of any fault whether its adsl or electrical faults can be very frustrating at times & unless its an obvious fault it requires a step by step & very boring strategy, try, wait, wait, wait, try something else, wait, wait etc, etc
Edna, I`ll go hide now sweetie.... :)
Very kind regards.
Steve
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Hi stevie :)
I know I'll have to give the D-Link a try.
Think it's reading the Talk Talk forum that is putting me off :-\
Some of the things those poor people have been put through. ( Jumping through Hoops ) ( Hoops of fire more like ) >:D
In some cases they've tried 3 different routers - & - Still got the same problem as me.
And one of the routers they keep trying : http://tinyurl.com/dy4v4m
Yep! .. The D-Link that AOL sent me.
Looks like AOL and Talk Talk have an awful lot in common.
Including what Routers they send out. ::)
Night Night! :baby: Stevie :D
Love... Edna :P
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Zoe
It might or could be better to go all the way back & start from the begining & set up everything from scratch...
Not ideal, but at least if you do things step by step from scratch it`ll allow the good guys & Gals to assist you at each step.
I doubt AOL/TT will be able to dispute those on here? :lol:
Night "_"
Steve
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Hi
If your router is compatible
It might be worth trying routerstats (http://www.vwlowen.co.uk/internet/files.htm).
Its a very useful trouble shooting tool . It enables long term monitoring of various router stats(SNR,synch etc) and presents data in a graphical format.
There is no need to install the application its a stand alone file.
Regards Jeff
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Hi stevie :)
It might or could be better to go all the way back & start from the begining & set up everything from scratch...
Not ideal, but at least if you do things step by step from scratch it`ll allow the good guys & Gals to assist you at each step.
Already Have ::)
I think it was about day 5 of having nothing but problems.
Reset my router to factory settings.
My mum put a little table in the hall for me so I could put the laptop on it and wire up to the router.
Started from scratch including my wireless settings.
Still The Same! :'(
Note : I have been through my router settings with a fine tooth comb.
Yep!
I could try the D-Link that AOL sent me.
But knowing there are pages and pages of people on the Talk Talk forum using the same D-Link router supplied to them by Talk Talk.
Pages and pages of people with the exact same problem as me.
What do you reckon my chances of success are? :-\
Think I'm just going to at least wait until Monday before I try anything else.
Thanks!
Zoe
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Hi jeffbb :)
I have had a look at Routerstats ;)
But unfortunately I don't think it is compatible with my router :(
To Be Honest!
Now fully believe that whatever I do it won't make any difference.
I really do believe there is a problems with AOL & Talk Talk.
It would be easier to prove if AOL hadn't closed down our Members Forum >:(
But there is more than enough evidence on the Talk Talk Forum: http://www.talktalkmembers.com/forums/forumdisplay.php?f=37
Interesting quote from a Talk Talk member posted Today...
Posted By : bigboy2008
ok so i went i rang talk talk so there put me in to the second line support they told me there is a technical error on the main talk talk dns and that it will be done soon that was 3 days ago and i still cant play guildwars or go on iplayer/bbc web sites so how much longer will talk talk take to sort this out
Thanks!
Zoe
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Hi
Your router is not listed BUT these links show that it does work
see http://vwlowen.m3ezw.co.uk/phpBB3/viewtopic.php?f=1&t=187&hilit=DGND3300
see ref http://community.plus.net/forum/index.php/topic,82173.msg676113.html
Reply #31 on 03/01/2010, 18:41 »
Regards Jeff
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Hi :)
Finally! .. One Tiny Bit Of Good News ;D
This morning I rebooted my router coz...
1) It had synced quite low last time.
2) Knew I was going to be having a big security update this morning - & - Needed my Internet to be stable.
Then about half an hour ago I started getting disconnected again :'(
Logged into my router intending to have a look at my noise margin.
But got a nice Shock!
Down: 10042 Kbps
Up: 1020 Kbps
Was So Excited...
Forgot all about my noise margin :D
Thanks!
Zoe
See Picture Below 8)
[attachment deleted by admin]
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Hi jeffbb :)
Will see how things Go - & - Maybe give it a try then ;)
Thanks!
Zoe
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Hi :)
Still Getting Internet Cut Off!
But at least with OpenDNS we seem to recover better.
Best Speed Test I've Ever Had Today 8)
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F806899555.png&hash=f29ed72aa22bbadfd7ed082a7aaa1414659464ab) (http://www.speedtest.net)
Router Stats Snap Below!
But my noise margin looks OK ( Think! ) :-\
So! - Perhaps my noise margin is just a red herring in this problem.
Thanks!
Zoe
[attachment deleted by admin]
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Hi :)
The Latest News!
By approx 2:30pm this afternoon I was getting disconnected every few minutes :'(
Note!
When AOL sent me my new settings to put into my router I was a bit confused when I saw there seemed to be an extra setting.
Instead of what they used to be on the old AOL contract...
Login = Master Screen Name - Email Address
Password = Master Password
Service Name ( If Required ) = Blank!
For the new AOL contract they sent me...
New Network Username
New Network Password
Old Master Screen Name
So I Just Figured...
Login = New Network Username
Password = New Network Password
Service Name ( If Required ) = Master Screen Name
In Fact!
When I was first setting up my router with my new settings...
I actually deliberately left out Service Name and just clicked Apply to see if I would connect to the Internet.
Did Not Connect!
So...
Thinking that my Master Screen Name must need to go where it says Service Name.
I filled it in and I clicked Apply again.
Connected!
Thought... " Great! - Must have it right then " 8)
But with so many problems I started to wonder
So today I took my Master Screen Name out again.
Clicked... Apply!
And was shocked to see that even though I lost connection for a moment... Reconnected! :o
I then set my DNS Servers back to being automatically obtained from ISP
Note: Was shocked to find that OpenDNS server numbers are still in my router and I don't seem to be able to delete them.
Think I should have wiped them out and then set my DNS Servers to be automatically obtained from ISP.
Then Again!
I might be going back to OpenDNS anyway.
Rebooted... Router - & - Computers
And still seem to have the same problems :(
Thanks!
Zoe
Below is a picture of the settings boxes I'm talking about.
It's the third one....
Service Name ( If Required ) [ NOW... Not sure if my Master Screen name should go here or Not ]
[attachment deleted by admin]
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Hi :)
To add to my confusion ???
More and more posts like this on the Talk Talk forum :(
Posted Today - By : Samaena
There's obviously something wrong at Talk Talk's end.
After searching the forums extensively and trying to change the different settings here, there and everywhere. Nothing is resolved.
How about compensation. Paying for a service we arent receiving, and even worse, paying for something we cannot get to online via Talk Talk due to a 'Networking issue they're aware of'.
I'm really not impressed at all.
Thanks!
Zoe
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Hi Zoe... :)
Tbh,I think after all your AOL woes of late I would be seriously asking to be released from your contract on the grounds that it is not fit for purpose.
There seems something wrong which is out of your control and as a result you would have a strong case to be released from your contract.
Sorry I can't think of anything more positive to say.
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quote
I then set my DNS Servers back to being automatically obtained from ISP
Note: Was shocked to find that OpenDNS server numbers are still in my router and I don't seem to be able to delete them.
Think I should have wiped them out and then set my DNS Servers to be automatically obtained from ISP.
Then Again!
I might be going back to OpenDNS anyway.
Rebooted... Router - & - Computers
And still seem to have the same problems Sad
Just a thought did you press "apply" before rebooting
That's where RS would be handy you could see from the graphs what if anything caused the disconnections .
Regards Jeff
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Hi .. jeffbb - & - UncleUB :)
1) I've decided to try leaving my Master Screen Name out of the Service Name box.
Even though initially ( When First Setting Up ) my Internet did Not connect until I put my Master Screen Name in the Service name box.
That was always the one setting that I just wasn't sure about :-\
2) I've managed to clean out OpenDNS from my router :D
Just a thought did you press "apply" before rebooting
Yep! - Did click Apply!
But now realise that in order to take OpenDNS out...
1) You've got to delete or Back Space the numbers out.
2) Dot the radio button for Obtain automatically from ISP.
3) Then click Apply.
Probably the same to remove any Permanent DNS servers.
And something else I've done...
3) I've put my MTU back up a bit from 1400 to 1432
Things seem to have held tight since 8)
Haven't rebooted everything just yet.
I'm waiting for my son to go out.... Then I Will!
So! - Fingers Crossed! ::)
But then I read something like this....
Posted Tuesday - By : gtazz
would appreciate some help if possible. I've been happy with my talktalk connection up until about three or four months ago. Even now the majority of the time it's fine, but just occasionally (such as now for instance) it has periods where web pages refuse to load.
The first attempt idles for some time, as if it actually is trying to connect, then I get a "server not found" error. Multiple refreshes eventually convince the browser to reattempt (happy to believe that's a software fault) and it loads fine.
And this....
Posted Today - By : evertonman
just sort out your network and DNS rather than tinkering and prodding and getting customers to change private settings.
when (if) the network issues get resolved does this then mean that they will all have to undo that changes made? not everyone is technically minded nor skilled.
nice irony that some sites i can no lnger access are TT competitors so i cannot check out their prices/deals/products....
get it right and get it right first time.... doesnt take much
And....
Posted Today - By : marlovian
I have been having these problems this week and it is particularly bad today. Anybody know what is happening?
Think To Myself... " How on earth could it all be just a coincidence "
Tbh,I think after all your AOL woes of late I would be seriously asking to be released from your contract on the grounds that it is not fit for purpose.
There seems something wrong which is out of your control and as a result you would have a strong case to be released from your contract.
Sorry I can't think of anything more positive to say.
And fear that you could be quite right UncleUB :'(
Thanks!
Zoe
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Hi just a thought
is it all related to http://forum.kitz.co.uk/index.php/topic,7180.0.html
Regards Jeff
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Hi jeffbb :)
That's exactly what I've been thinking - & - asking at times too :-\
Just started up my laptop for me - & - Started up the desktop for my son.
Knew that Firefox on the desktop computer had some Add-Ons to be updated .. Coz my laptops Firefox had a Flagfox and Colourful Tabs update the day before.
But When Firefox Restarted....
Instead of showing me the usual Colourful Tabs website as it had on the laptop just the day before.
It showed me a something strange :o
Took a picture of the strange web page - & - I've included it in this post! ( See Below )
Hope someone can explain what it is for me :(
Thanks!
Zoe
[attachment deleted by admin]
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That does look as though it may be a DNS problem. Can you go to the ColorfulTabs (https://addons.mozilla.org/en-US/firefox/addon/1368) site with your laptop?
(By the way, I hadn't come across that addon before, but it's rather nice. :) )
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Hi Eric :)
That does look as though it may be a DNS problem. Can you go to the ColorfulTabs site with your laptop?
The link you posted is just the link to the Colourful Tabs add-on page on Firefox's add-on pages.
I did click the http://www.binaryturf.com/ link which is where Colourful Tabs actually comes from - & - Yes it did load OK.
However!
That is not the actual page you see when Colourful Tabs has just updated.
Perhaps it's just a coincidence.
Perhaps they are in the middle of changing their website or something :-\
Don't Know! ???
By the way, I hadn't come across that addon before, but it's rather nice.
Yeah!
It's a nice light little add-on that seems to always play nice with other add-ons 8)
Thanks!
Zoe
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Hi :)
Hi just a thought
is it all related to http://forum.kitz.co.uk/index.php/topic,7180.0.html
Regards Jeff
Look what I've just found : http://www.talktalkmembers.com/forums/showthread.php?t=41441 :o
Even though I can get to the BBC ...
It does look as though Talk Talk were Not completely ready for 5th May.
And if Talk Talk weren't Ready... Put Money On AOL Not Being Ready Either >:(
Thanks!
Zoe
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Hi
you can try these 2 links
DNS Benchmark (http://www.grc.com/dns/benchmark.htm) test. This tests the speed and other parameters of your current DNS server
the dns resolver test (http://labs.ripe.net/content/testing-your-resolver-dns-reply-size-issues) will tell you if your DNS servers are OK with new requirements
Regards Jeff
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Hi jeffbb :)
Call me a computer cowardy custard :blush:
But just while I'm not having disconnections... Rather Not Rock The Boat!
Only had one Cut Off so far today.
In Fact!
The way my computers are acting at the moment, you'd think they were on speed or something :D
I've just updated SAS to the latest version.
SAS downloaded so fast to my laptop... Couldn't have taken much more that 5 seconds ???
If things stay like they are at the minute ... I'll Be Very Happy! 8)
Thanks!
Zoe
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Hi :)
Forgot To Say...
Apparently it's not just a problem with the DNS Servers. Which would explain why OpenDNS managed to stop the Server Not Found messages for me.
But did NOT manage to stop me from being disconnected from the Internet.
Apparently...
They are also having a play around with their IP addresses :o
Which would explain why every time I go to speedtest.net to do a speed test... My old results are no longer there :(
Coz every time I get disconnected I must keep being given a new IP address.
Can remember AOL doing the same kind of IP thing about 2 years ago.
Think we're all being bumped about .. While they try and do whatever they are trying to do ::)
Thanks!
Zoe
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Hi Zoe,
Whilst you are probably correct that AOL are changing IP ranges, please note that, unless you have been allocated a fixed IP address, most ISPs allocate a new IP address whenever the modem is restarted.
Kind regards,
Walter
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Hi waltergmw :)
please note that, unless you have been allocated a fixed IP address, most ISPs allocate a new IP address whenever the modem is restarted.
Yep! .. Know That! ;)
Perhaps what I should have said... They are completely changing the IP numbers.
Don't Know!
I'm not really sure how to explain what I'm trying to say :-\
Like...
You know what I said in some of my previous posts about the DNS Server numbers always used to start 92.
And since my new AOL contract started I've noticed the the DNS Server numbers always start 62.
Well...
The IP address always start 92. at the moment. ( Have for about the last 2 years )
The same as what my DNS Server numbers used to be ::)
Wonder if the IP Numbers are going to start starting 62. too?
I'll be back after with some quotes from the Talk Talk forum so you can understand me better what I'm trying to say.
Thanks!
Zoe
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Hi waltergmw :)
Posted 23rd June - By: TT OCE Staff - Stephen
Hello all,
Some members have noticed that when using our speedtester their results are showing as "NON-TALKTALK Results" This is an error with the results page itself. A little while ago TalkTalk started to use some new IP addresses as a result the results page on the forum doesn't recognise these as being TalkTalk.
We are working to update the code on the results page so that all of the IP`s used by TalkTalk are included so that only tests completed on another ISP`s connection will show up as not being TalkTalk.
Posted Wednesday - By: TT Staff - Stephen
Some customer are having issues access certain sites such as bbc.co.uk and talktalk.co.uk This is currently being investigated as an incident and we will update you as soon as we know more.
Posted Thursday - By: munafb
yes tt and bbc now work, but gaming sites don't.
After checking with betfair I have been advised that this is because the site is picking up my connection from a country which does not allow online gambling.
This would then confirm that talktalk DNS server is routing via a forign country or the settings on the server a sending incorrect information to the betfair.
Goood luck all, maybe by next week talktalk will accept they got it wrong again and maybe a week later will resolve the issue.
Posted Thursday - By: JFJ
Originally Posted by Guanajuato
Is the issue related to the change to the ip address ranges being used? my gateway is now 2.97.xxx.xxx
Yes it is. The IP address range is being incorrectly reported on some 'whois' sites, such as samspade.org, as: "ERROR: IP Range Reserved by IANA.org" (meaning that it is an area of unallocated address space or bogon space). It is actually allocated to Opal Telecommunications.
Any server/router that is using an out of date access control list, for filtering unallocated addresses (to prevent attacks from spoofed IP addresses), is going to block TalkTalk users in the IP address range: 2.96.0.0 - 2.97.255.255.
Eventually, the allocation lists will be updated and normal service will resume. In the meantime, asking the affected sites to update their bogon filters might speed things up.
Posted Thursday - By: westendboy
TT aren`t the sharpest tool in the box and never admit as much but I guess that hits the nail on the head. Probably why some people are reporting that when using the TT speedtester it`s reporting the ISP as being non-TalkTalk. Good description
See What I Mean?
Something is definitely going on :-\
Thanks!
Zoe
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Frankly it looks like a shambles, and short of changing ISP there's probably little or nothing you can do until they sort it out.
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Hi Eric :)
Think You're Right!
Trouble Is...
1) Just can't afford to buy my way out of an 18 month contract.
2) There isn't really a decent alternative ISP in my area :(
From SamKnows - My Local Exchange....
AOL - My ISP ::)
Orange: Enabled as of 20/01/2010
Sky / Easynet: Enabled as of 27/03/2007 ( Note: Can't afford Sky )
TalkTalk (CPW): Enabled
Tiscali: Enabled as of 23/09/2008
Tiscali TV: Enabled
Note!
I'm starting to think that maybe my Internet problems starting on the same day as I got my new contract with AOL was just a coincidence
More to do with me having to reboot my router than a change in contract.
What I Mean Is...
My router had been ON for a very long time before my new contract started on the 21st April.
Maybe 2 months or more since it had last had a reboot.
So perhaps even if I hadn't had a new contract with AOL ... Problem Still Might Have Happened!
Perhaps the next time we had a power cut or something - & - The router would have re-synced... Problems Might have Started Anyway!
Guess I'm going to have to just sit tight and hope for the best :-\
Thanks!
Zoe
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Hi :)
From reading this Talk Talk forum thread : http://www.talktalkmembers.com/forums/showthread.php?t=41676
You know what I said in some of my previous posts about the DNS Server numbers always used to start 92.
And since my new AOL contract started I've noticed the the DNS Server numbers always start 62.
Well...
The IP address always start 92. at the moment. ( Have for about the last 2 years )
The same as what my DNS Server numbers used to be ::)
Wonder if the IP Numbers are going to start starting 62. too?
Maybe I'm Half Right!
Perhaps they were meant to make the new IP numbers start 62.
But someone messed up - & - Instead the new IP numbers start with just 2.
Websites don't recognise such a low numbered IP address - & - Therefore see it as a threat.
As a consequence.... People are starting to complain they are being blocked from certain websites.
This Whole Mess! - Seems to be made up of about 3 or 4 different issues :o
1) DNS Servers Not Working Properly ( My DNS Servers Now Start 62. - Instead Of Old 92. )
2) Some kind of New Dynamic Line Management system ( Note: See short quote below )
3) New IP Address System ( They seem to be using IP numbers that should NOT be used )
I've gone through 1 and 2 :(
So I doubt it will be long before I start seeing 3 ::)
Posted Tue 4th May - By: OCE TT Staff Chris
I am not sure but I can see that our dynamic line managment is now enabled on your line and it has changed the profile automaticly which could have caused the line to be a bit unstable and now will only connect on g.dmt
I can disable DLM and can try changing your profile back to a slower one, if you like, to see if it will sync on adsl2 or adsl2+
Thanks!
Zoe
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Hi Zoe,
I think you need to get back in touch with AOL and explain that your PPP connection keeps dropping. On the DGND3300 the 'i' light (the candle) is the indicator for the WAN connection, and if the DSL light (picture of twisted pair wire) remains solid green when you lose connection then it's unlikely to be the connection between you and the exchange.
The logs showing LCP repeatedly attempting to negotiate and failing would support there being an authentication problem. Do you have any logs from other dropouts?
Edit: changed PPP to wan.
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Hi orainsear :)
On the DGND3300 the 'i' light (the candle) is the indicator for the WAN connection, and if the DSL light (picture of twisted pair wire) remains solid green when you lose connection then it's unlikely to be the connection between you and the exchange.
That's Exactly The Problem!
The 'i' light (the candle) is the indicator for the WAN connection ... Turns - RED
The DSL light (picture of twisted pair wire) ... Remains Solid - Green
This is the same as hundreds of people have reported at the Talk Talk forum :o
I know I'm with AOL :(
But as AOL closed down their forum ( Save people being able to talk aol with each other )
Knowing that AOL and Talk Talk are so closely related ( Both... Opal )
The Talk Talk forum is the next best thing for me to find out what is going on with AOL.
1) DNS Servers Not Working Properly ( My DNS Servers Now Start 62. - Instead Of Old 92. )
2) Some kind of New Dynamic Line Management system ( Note: See short quote below )
3) New IP Address System ( They seem to be using IP numbers that should NOT be used )
The Good News Is...
1) Haven't seen a single Server Not Found message since Friday night.
Note: Switched back to the AOL Servers from OpenDNS on Friday afternoon. Did see Page Not Found messages later that afternoon .. But Not Since!
2) My disconnections seem to be getting less and less - Touch Wood!
Note: Just 3 disconnections yesterday - & - Just 1 disconnection this morning .. So Far Today!
The Bad New Is...
3) Not had the short IP address Problem - Yet! ::)
Note: There have been quite a few reports of the IP problem in Liverpool and North Wales.
So I don't think it will be long before I have problem of the short IP address too >:(
The logs showing LCP repeatedly attempting to negotiate and failing would support there being an authentication problem. Do you have any logs from other
dropouts?
I've got a few snipped pictures that I've taken at various days and times. But they all seem pretty much Identical.
Never seen one saying... Authentication Failed :-\
However!
If you look back at: Post 37 : http://forum.kitz.co.uk/index.php/topic,7267.msg154776.html#msg154776
Things do seem to have improved since then.
So even though that one ( Perhaps One To Many ) router setting, can't have been the cause of my problems. Maybe it wasn't helping things either :blush:
Thanks!
Zoe
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[attachment deleted by admin]
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Hi orainsear :)
I know that both Talk Talk and AOL are connected with Opal : http://www.opal.co.uk/
You know them little things that people sometimes use on forums, that say what your IP is and stuff?
Well I used to wonder why when visiting a certain forum... Their gadgets always told me that my ISP was Opal :-\
Found out a few weeks back ( Can't Remember Where or How :blush: ) that AOL is connected to - Opal :o
The same as Talk Talk is ::)
Thanks!
Zoe
Please See Picture Below...
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You are quite correct that Opal are related - they are part of the TalkTalk group and provide business to business solutions. TalkTalk bought AOL UK a few years ago and also bought Tiscali last year. Until very recently TalkTalk were part of the larger Carphone Warehouse group - they demerged from them a couple of months ago and are now a separate entity.
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Hi
@Zoe in the user manual there is a troubleshooting section using the LED .
kb.netgear.com/app/answers/detail/a_id/8484
Maybe that will help ?
Regards Jeff
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Hi .. orainsear - & - jeffbb :)
Look what I've just found : http://www.talktalkmembers.com/forums/showthread.php?t=41121
A lot of similarity's between me and Gandalf's problem :o
Only... I'm AOL - & - He's Talk Talk
1) DNS Servers are in the same number range.
2) His router logs look just like mine.
3) Our Speed Tests at Speedtest.net show us both as being with the same ISP - Carphone Warehouse
Please See 2 Pictures Below!
The first picture is one of my speed results ( Server... Manchester )
The second picture is one of Gandalfs's speed results ( Server... Milton Keynes )
Remember!
I'm with AOL
He's with Talk Talk
But looking at our speed test results... You'd never Know! ::)
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Hi
doesn't Carphone own them both ?
Regards Jeff
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Hi Jeff :)
Hi
doesn't Carphone own them both ?
Regards Jeff
That's what I thought :-\
But orainsear said this...
You are quite correct that Opal are related - they are part of the TalkTalk group and provide business to business solutions. TalkTalk bought AOL UK a few years ago and also bought Tiscali last year. Until very recently TalkTalk were part of the larger Carphone Warehouse group - they demerged from them a couple of months ago and are now a separate entity.
Think orainsear could well be right! ... But it's all very confusing! :(
I'm not doing any more fiddling around with routers :no:
Coz I'm now more than 100% certain that it is AOL and Talk Talk that have a problem.
In Fact... 3 Big Problems! >:(
1) DNS Servers ( Server Not Found Messages )
2) Dynamic Line Management ( Internet Cuts Out )
3) IP Address's Start With a 2. ( Websites Reject As Security Risk )
I've so far only had the displeasure of experiencing problems... 1 & 2
But RE Problem Number 3
There's an ever growing thread over at the Talk Talk forum : http://www.talktalkmembers.com/forums/showthread.php?t=41441
That I can see is likely to turn into a hell of a row :o as talk talk staff continue to ignore there's a serious problem.
Apparently!
The strange new IP Address's starting with a single number 2 have come about because....
Opal Telecommunications own the IP address range: 2.96.0.0 - 2.103.255.255 ::)
Thanks!
Zoe
PS.
At least my speeds seem to be holding up....
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F810121202.png&hash=be3001d9a829b6477d81a8d3ca9cfe980b779aee) (http://www.speedtest.net)
Although I very much doubt, I'll ever get to see anything even close to 24 Mbps.
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I wonder if all this mayhem is due to them consolidating their networks or suchlike?
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Hi orainsear :)
I wonder if all this mayhem is due to them consolidating their networks or suchlike?
Probably!
That and a few other things ::)
Talk Talk have now admitted to 2 out of 3 problems that people are experiencing...
They've admitted the DNS Server Problem - & - They've admitted the low IP ( Starting with single 2. ) problem.
Re : Problem 3 .. Internet Cuts Out!
I'm No Expert!
But from picking up on comments that quite a few of the Talk Talk staff have made...
Looks like they've implemented some kind of new Dynamic Line Management system in the last month.
Sounds like this new DLM is slowly being rolled out across the country.
And it's only once the new DLM is hooked up to a persons broadband... They Start Having Internet Problems :o
It's as though this new DLM they're using is way to aggressive.
And it just can't get the balance right between..... Speed - & - Stability :-\
One Other Thing!
I've noticed that the Talk Talk staff are still continuing to dish out the OpenDNS Server numbers to people having problems.
How Can This Be Legal? >:(
What would happen if everyone paying for Talk Talk broadband started using OpenDNS instead of the Talk Talk Servers?
Thanks!
Zoe
PS.
Saw This Today : http://news.bbc.co.uk/1/hi/technology/10105978.stm
Wondering if there is any connection to the low IP number problem.
Opal must now have so many customers... Talk Talk - Tiscali - AOL ... Plus I think they own a few other less well known ISPs.
That maybe that's why they are having an overhaul of the IP Address system.
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I've noticed that the Talk Talk staff are still continuing to dish out the OpenDNS Server numbers to people having problems.
How Can This Be Legal?
What would happen if everyone paying for Talk Talk broadband started using OpenDNS instead of the Talk Talk Servers?
There's nothing wrong with that. OpenDNS (basic) is a free DNS service which is financed by advertising; they also offer a paid-for service with more features and no advertising, but I don't think TT will be telling customers to use the paid-for service.
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Hi Eric :)
Nope!
It's only the Free OpenDNS server numbers that Talk Talk are giving out.
Just seems hard to believe they are allowed to do things like that :-\
Knowing that Talk Talk are getting paid to provide Internet Service to people. Then telling them to use DNS Servers that don't belong to them.
Kind of like when Symantec got caught out charging someone to clean up their computer using MBAM .. Which Is Free ::)
Thanks!
Zoe
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Hi :)
As my ISP is actually AOL not Talk Talk
The two ISP's although related might just be separate enough that I never will end up with the IP address starting with a single number 2.
Guess... Only Time Will Tell! :-\
However!
Just in case anyone is interested or looking for answers regarding the Talk Talk low IP number problem :(
Here's The Latest News....
Posted Today 3.28pm - By : Talk Talk OCE Stephen
Hello all,
This is issue is now believed to be resolved or in the process of being resolved, below is the latest update from bnetworks:
Quote:
Our IP engineering department has advised that customers on the 2.x.x.x range may experience some issues getting on to some websites as it is a newly allocated IP range. Because the IP address range was until recently not allocated (known as a 'Bogon') the range is still being blocked by some ISPs who have not updated their 'bogon' filtering for addresses that have become legitimate.
All ISPs have been contacted to update their filtering and we continue to chase ISPs who have not yet done this - the filtering is something that should be updated daily. Over time all ISPs will have updated their bogon filters and customer will not experience any more issues accessing any websites.
Thanks!
Zoe
PS.
And then he said...
May take a day or two for it to be fully resolved
::)
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Hi :)
Just a short update!
Yesterday
Had approx 4 Server Not Found messages ( So clearly they haven't completely fixed their DNS issues )
Had 0 Disconnections ( But did have a few times where things slowed down and I thought I might be about to go )
Over All... ( Touch Wood! ) Things do seem to be improving :-\
One Other Thing!
Just been reading a thread on the Talk Talk forum.
There is a man that first started a Thread on Friday 30th of April ... Complaining of disconnections ::)
He accidently posted his IP Address - & - I noticed that his IP Address started 92. ( Same as Mine! )
The man then posted again on Tuesday 4th of May .... To say that he now had the added problem of an IP Address starting with a single number 2.
This Means...
1) Talk Talk - & - AOL .. Both use an IP Address range starting with 92.
2) I'm also very likely to end up with the Low IP Address problem .. IP Address Starting With 2.
Note!
It has come to light that the people with the IP Address starting with a single number 2. ... Have a Static IP address :o
Nope! - They're not people that use a static IP :no:
They don't understand how they've got a Static IP starting with 2. either.
Thanks!
Zoe
PS.
Below is a picture of someone's Speed Test Result that I found on the Talk Talk Forum.
However!
Instead of saying ISP = Carphone Warehouse .... The speed test says ISP = Opal Telecom
Wonder if the OP has an IP Address starting with a single number 2. - & - Just doesn't realise it.
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Hi :)
Massive DOS Attack :o
Just over an hour ago I had another disconnection ::)
Waited for the Internet to come back on - & - Logged into my router to check things out.
Checked my Logs and saw that I'd had a huge DOS attack.
At first just assumed it was from my sons online gaming with his PS3 or XBox.
However!
Then I looked at the date and time - & - realised the DOS attack was happening - NOW!
And my son isn't even at home this afternoon.
Cleared The Log!
But it filled up again with DOS attacks within seconds.
Cleared The Log Again!
Within seconds it was full again.
In the end I just gave up :(
About an hour later I logged back into my Router - & - Found that the DOS attack had only just Stopped.
The DOS Attack Had Lasted Approx 1 Hour :'(
I'm hoping that this quote from toulouse here : http://forum.kitz.co.uk/index.php/topic,4369.0.html
Holds the explanation for such a prolonged DOS attack :-\
I sometimes get similar type messages when I first start up in the morning. I had assumed that it was because whoever had been using the IP address that I get assigned when I log in to Plusnet, i.e. at system startup, must have been using that connection for P2P or similar.
Failing that it is a genuine Denial of Service attempt, and the router blocks it, I think.
TTFN
toulouse
Thanks!
Zoe
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Hi :)
Me Again ::)
Well!
Even though I had been trying to resist rebooting my router...
1) I was so upset over the massive DOS Attack that I had last night.
&
2) When I got up this morning I could see the Internet light ( Candle ) flickering now and again ( Even though no one was using the Internet )
That I figured it wasn't very likely that I was going to have a very stable Internet connection anyway.
So... Rebooted Router!
Luckily!
The reboot caused me to gain a new Sync record 8) ( Please See Pictures Below for... Router stats from the 10th May - & - Router stats from Today )
One Question Please!
With my Attenuation being 34.5 :-\
Is the sync I've got today likely to be the best I'll ever get?
OR...
Is it just possible I could sync even higher?
Thanks!
Zoe
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That's pretty reasonable for your noise margin. You seem to have a target noise margin of 12 dB at the moment, and if it were to be lowered to the normal default value you would get a higher speed. But while all this messing around is going on you're probably best staying with what you've got. :)
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Hi Eric :)
You seem to have a target noise margin of 12 dB at the moment, and if it were to be lowered to the normal default value you would get a higher speed.
You know in previous posts... I've mentioned that Talk Talk ( Meaning.. Probably AOL Too! ) seem to have this new Dynamic Line Management thing.
Well!
I really believe the new DLM is what's causing people to have disconnections :(
The new DLM that they're using seems to be overly aggressive - & - The cause of so many people suddenly suffering disconnections they never had before.
Why I Believe This...
I've noticed there is actually a pattern to the severity of my disconnections.
* Reboot of my router usually results in a Noise margin or 12 or 11.
* Over the next few days my Noise Margin slowly drops down to around 9 or 8.
* Once the Noise Margin gets to 8 ... That's when I usually start to have Big problems :'(
Everything that I've been experiencing with my Internet.
Seems to also be reported more and more on the Talk Talk forum every day.
Today there is approx 7 pages of people having exactly the same problems as I'm having.
The only problem I havn't had so far... Is the low IP problem.
The Only Good News!
Since Friday Night / Saturday Morning ... There does seem to have been a big improvement.
But things still... Could Be Better!
Note!
There have been many OpenReach Vans / OpenReach Men sighted all around my area.
So... Maybe they are also playing a part in my problems :-\
Thanks!
Zoe
-
Hi :)
AOL - & - Talk Talk .... DNS Servers .... One And The Same! >:(
You've probably all thought I'm a bit crazy ??? Carrying on about Talk Talk all the time ... Knowing I'm with AOL.
But I Was Right!
AOL - & - Talk Talk .. Are more interconnected than people think.
And I Can Prove It! :police:
Quote from the Talk Talk Forum - Here: http://www.talktalkmembers.com/forums/showthread.php?t=40143
Posted - Tue 20th April 2010 - By: markdyer72
there was problems with TT DNS servers ealier this month well for past month or so so i now use openDNS and have no problems what so ever.... i will set mine to TT servers and see what it gives me....
i i set mine to get auto from ISP i get the following DNS Servers:-
62.24.128.190
62.24.128.191
Look at the DNS Server Numbers!
Now look at my DNS Server numbers in the picture below :o
Same!
Note!
The original picture of my DNS Servers Numbers - Was a larger picture taken from my router on the : 23rd April 2010
Because the original picture contains other private information... I've had to take a smaller picture from the original.
[attachment deleted by admin]
-
Hi
Dead right ;D
see tracert
Tracing route to dns-cluster-1.man.opaltelecom.net [62.24.128.190]
over a maximum of 30 hops:
1 9 ms <1 ms <1 ms 192.168.0.1
2 33 ms 33 ms 34 ms gauthier-dsl1.hq.zen.net.uk [62.3.82.17]
3 33 ms 33 ms 34 ms lotze-ge-0-0-1-136.hq.zen.net.uk [62.3.80.137]
4 34 ms 34 ms 36 ms ae2-0.cr1.kp-leeds.zen.net.uk [62.3.80.70]
5 35 ms 34 ms 36 ms ge-3-1-0-0.cr2.kp-leeds.zen.net.uk [62.3.80.74]
6 40 ms 39 ms 39 ms ge-3-0-0-0.cr1.th-lon.zen.net.uk [62.3.80.78]
7 41 ms 41 ms 38 ms xe-11-1-0-scr010.sov.as13285.net [195.66.226.136
]
8 40 ms 40 ms 40 ms xe-9-3-0-scr001.sov.as13285.net [78.144.0.220]
9 40 ms 41 ms 39 ms xe-11-0-0-rt001.sov.as13285.net [78.144.1.131]
10 40 ms 96 ms 60 ms xe-11-3-0-rt001.the.as13285.net [62.24.240.152]
11 48 ms 47 ms 48 ms xe-11-1-0-rt002.man.as13285.net [62.24.240.7]
12 46 ms 47 ms 49 ms p11.ip-slb-2.man.as13285.net [62.24.249.14]
13 48 ms 47 ms 47 ms dns-cluster-1.man.opaltelecom.net [62.24.128.190
]
Trace complete.
see also http://www.opal.co.uk/about-opal/our-group/
Regards Jeff
edit :quote
* TalkTalk Residential which provides broadband and phone lines to residential customers under the TalkTalk, AOL Broadband and Tiscali brands.
* Opal is the business to business part of TalkTalk Group, and incorporates the Tiscali Business, Pipex Business, F2S and Nildram brands.
* TalkTalk Technology is the network and information systems division which is responsible for developing next generation technologies across the TalkTalk Group.
-
Hi Jeff :)
You know what makes me laugh?
When People Say... " I got fed up with AOL >:( So I left and went with Talk Talk ;D " ......... :lol:
Always knew they were connected!
But in the last 3 weeks I've come to realise their connection goes so much deeper than just Carphone Warehouse.
Even the engineer AOL sent out to me... Was From - Talk Talk! ::)
Thanks!
Zoe
-
Hi Zoe
Just shows you need to look before jumping from the frying pan into the fire the frying pan :lol:
As long as ZEN remains independent then its all OK ;D
Regards Jeff
-
Hi Jeff :)
Really! - The only reason I said " Yes " when AOL phoned to offer me the new contract... Coz there's NO decent alternative ISP in my area :'(
About a month before AOL phoned to offer me the new contract... I'd started looking to see if there was a better alternative ISP ... Nowt! :no:
Even Phoned Up O2 ... Just to be 100% certain they weren't at my local exchange.
Spoke to a lovely man that was very honest with me.
He explained that I could go with O2 if I really wanted to. But it would be O2 Accsess - & - Would cost me more for what I was already getting with AOL.
So!
Unless O2 or Be LLU turns up at my exchange one day.... For Time Being - I'm Stuck With AOL ::)
Thanks!
Zoe
-
Hi Zoe,
Might I suggest your statement is only partly true ?
Whilst there's no denying that all ISPs will be stuck with BT's offerings for the moment, there are any number of other providers you could use, subject to the contract terms you have agreed to.
Even then you might argue that the AOL service is not fit for purpose and thus escape.
The main differences between an ISP such as Zen is that they pay for better throughput capacity from BT and their help facilities are amongst the best in the UK.
If you have an enthusiastic ISP they can, and do, press BT to improve the performance on difficult lines. In Ewhurst Surrey Zen have helped me improve probably over 20 connections out in our jungle.
Kind regards,
Walter
-
Hi Walter :)
Only heard of Zen after joining this forum :blush:
However!
From what I've heard ( Maybe Wrong! ) Zen is rather expensive.
Plus...
Unfortunately - Zen - Is not available in my area anyway :no:
My Local Exchange
AOL: ( Owned By - Opal - Same As - Talk Talk )
Orange: Enabled as of 20/01/2010 ( No Thanks! )
Sky / Easynet: Enabled as of 27/03/2007 ( Can't afford Sky! )
TalkTalk (CPW): Enabled ( Talk Talk - Owned By - Opal )
Tiscali: Enabled as of 23/09/2008 ( Now Owned By - Talk Talk - Opal )
Tiscali TV: Enabled ( Haven't Got a Clue! ) :-\
Thanks!
Zoe
-
Hi Zoe,
Like many things in life you get what you pay for.
Zen do cost a bit more than some cheap & nasty ISPs but there are many here that believe they are worth it - otherwise they would be out of business.
However I believe you have misunderstood my last post.
Most ISPs, except for the few unbundled ones, use standard BT Wholesale services and thus are available wherever there is a BT exchange that has an enabled broadband service.
Kind regards,
Walter
-
Hi Walter :)
Most ISPs, except for the few unbundled ones, use standard BT Wholesale services and thus are available wherever there is a BT exchange that has an enabled broadband service.
Kind Of... Half Knew That - & - Half Didn't! :-\
Sam Knows - Lists both.. O2 & Zen .. X ( Not Available! )
However!
When I phoned O2 a few months back... They said that I could have O2 Broadband ;D
But... It would cost me more money :( for exactly the same as what I was already getting from AOL.
Note!
My broadband was absolutely fine when I was on my Old AOL contract. ( Before 21st April )
It's only since my New AOL contract started that I've been having problems ( Since 21st April )
But looking online at how many other people are having exactly the same problems as me with both AOL and Talk Talk...
Reckon my new contract and broadband problems are just a bit of a coincidence.
Thanks!
Zoe
-
Sam Knows - Lists both.. O2 & Zen .. X ( Not Available! )
However!
When I phoned O2 a few months back... They said that I could have O2 Broadband
If you've got a BT telephone line, then you can have any ISP who sells services using the BT line, which includes Zen and many others. The O2 broadband which you were offered is one of these (called O2 Access) but I have to say that it does not have a good reputation.
You may find that the Kitz line checker (http://www.kitz.co.uk/adsl/adslchecker.php) explains everything more clearly.
-
Hi Eric :)
If you've got a BT telephone line,
Nope! :no:
Our telephone line ( Line Rental ) is now with AOL ::)
Old AOL Contract
We had our broadband from AOL
We had our telephone with BT
New AOL Contract
Now we have both our broadband and telephone with AOL
Having our line rental with AOL was the only way of getting...
1) Up To : 24 Mbps ( Instead of old.. Up To 8 Mbps )
2) 60 GB Download Limit ( Instead of old.. 10 GB Download Limit )
3) Thought it would save us some money.
Only now do I realise that our line with an Attenuation of 34.5 ... Can't get speeds much more than it always did before :(
Thanks!
Zoe
-
Zoe, you seem to have misunderstood what the guys are saying.
You may be paying your line rental to AOL....but the line is owned by BT as is the exchange to which it is connected. AOL rent the use of the line from BT and pass on the cost of that to you within the overall package cost.
AOL being an LLU provider from that exchange have there own equipment in the BT exchange for which they pay costs to BT which are then passed on to you.
There is nothing to stop you leaving that LLU service and contracting with any other non-LLU ISPs who sell their services along a BT line, or indeed any LLU operator other than AOL or their associates who may have their equipment in the exchange.
When AOL gave you that very restricted list of ISPs available to you at that exchange, they do not mean that those are the only ISPs permitted to use the exchange..... they meant that these were the only ISP who could use their (AOL's) LLU connection.
-
Hi tuftedduck :)
Get What You're Saying ;)
You may be paying your line rental to AOL....but the line is owned by BT as is the exchange to which it is connected.
Not sure that is the case with AOL though :-\
Coz I just found this on one of Kitz help pages...
IPStream/DataStream/ SMPF LLU<-> FMPF LLU ~
Full Metallic Path LLU is when both your voice line and adsl is provisioned by a Telco other than BT. An engineer is required to move both the voice line and adsl to the new ISP's MSAN at the exchange.
FMP ISPs include TalkTalk and Tiscali. It does not include ISPs such as Plusnet, BT, IDNet, Vispa etc who may provide telephone services and adsl but still using BTw's equipment. Be, Sky, UKO use SMP LLU.
FMPF LLU - Full Metallic Path Facility. The ISP has their own equipment in the exchange for adsl and telephone. (Tiscali + TalkTalk).
Be aware about moving to/from a FMP LLU provider (TalkTalk & Tiscali), if they take control of your telephone line, then it will also cost to move back to a BT based line rental.
Even If That's Not The case... I've still got an 18 month contract with AOL :'(
And there's no way I can afford to buy my way out of it.
If my AOL Broadband was to settle down and return to the stable connection I've ( Mostly ) always had in the past ... I'd Be Happy! 8)
But...
If I've got to go through 18 months of Server Not Found messages and constant disconnections ... I'll Leave AOL ASAP >:(
When I Do Leave AOL....
I have to phone BT and ask to " Return To Donor " don't I?
Am I likely to be charged a fortune to return to BT?
Heard someone saying that it's FREE ... But find that a bit hard to believe :(
Thanks!
Zoe
-
>>> Not sure that is the case with AOL though <<<
Yes it is....it applies to AOL in the same way as to any other LLU enabled ISP.
What exchange are you connected to ?
-
Hi tuftedduck :)
What exchange are you connected to ?
Connahs Quay = WNDEE
Thanks!
Zoe
-
In addition to the AOL group, you have the options of Sky/Easynet and or Orange.............perhaps you may feel like reveiwing their packages.
-
Hi tuftedduck :)
Can't afford Sky!
&
No Way! .. Would I want Orange :no:
Look what I've just found on the Talk Talk forum - Here: http://www.talktalkmembers.com/forums/showthread.php?t=40024&page=2
Posted - Thursday 13th May : By... OCE Talk Talk Staff - Emma
AOL are owned by TalkTalk but they are still operated as a seperate company.
I think it's unfair of an exchange like mine, to have 3 different BB providers all owned by the same BB provider >:(
My exchange should get rid of either... Tiscalli - Talk Talk - AOL
And let O2 or Be ... Or some other ISP have a chance.
Think I'm just going to have to stick with ( AOL ) what I've got for ( At least next 18 months ) time being :(
Thanks!
Zoe
-
Zoe
IIRC, I mentioned to you about moving to a Fully unbundled service like you have.
I also mentioned that Sky was available, but as you say you can`t afford Sky.
I do agree that it is unfair that Tiscali, AOL & TT are considered separate companies, if they were considered as the same companies it might change the Market type categories?
I have Tiscali TV, Tiscali, AOL & Talktalk, if they were taken out of the equation ( & made as 1 company), I`d only have 3 LLU operators.
I`m very lucky I have O2/Be, which I subscribe to.
I`m sure I mentioned to you that moving to LLU AOL/TT would mean if you wanted to move away would mean resubscribing to BT?
Steve
-
Hi Steve :)
Know! .. Should Have Listened To You! :'(
AOL cold called me one afternoon ( 1st April - Actually! ) and kind of caught me off guard :blush:
Just Got Took In! - By The Offer...
Up To 24 Mbps
Did ask... " In reality - What speed am I likely to see? "
Answer... " Sorry! - I do not have that information available "
Note
Did not understand about Attenuation then ( Only learnt that from Kitz in last few weeks ) so I didn't know I hadn't got a hope in hell of even coming close to 24 Mbps
However!
My download speed does now mostly stay just above 7 Mbps - & - My upload speed is much better at approx 0.75 Mbps to 0.80 Mbps.
It's just the dam Instability of my broadband that is getting me down :(
I'm determined to get through 10 days without a reboot of my router ( Currently on day 3 since last router reboot )
60 GB Download Limit
We used to only have a 10 GB download limit.
Note
With a laptop, desktop, Sons... Xbox, PS3 and iPod Touch.
Having a 60 GB download limit instead of 10 GB ... Big Plus Point!
Line Rental
With... Free UK Calls ( 24 hours a day! )
Note
Our BT phone bills had started to become a real pain.
Something like £75 per quarter ( With Only... Approx £20 being from calls )
So! ... Guess I just couldn't resist the thought of us not having to worry about the phone bill any more :-\
Thanks!
Zoe
-
Hi Zoe,
Something like £75 per quarter ( With Only... Approx £20 being from calls )
That doesn't sound right......£55 a quarter for line rental. :-\
BT line rental is £11.54 a month with direct debit and paperless billing which if you sign up for 12 months includes free evening and weekend calls.
Any time calls is £4.99 extra.
-
Hi UncleUB :)
It's my mum that actually pays for the telephone .. So can't be completely certain what was going on with BT ::)
But...
When we were still with BT
I would give my mum the money to pay AOL ( Then... £14.99 per month | 8Mbps | 10GB )
My mum would pay the phone bill to BT ( Approx £75 per quarter... Even though we don't do much phoning )
Approx Total Per Quarter = £120
Now we are with just AOL
I still give my mum the money to pay AOL ( Still... £14.99 per month | 24Mbps | 60GB )
My mum pays just the phone part to AOL ( Line Rental... £11.25 per month | Unlimited Free UK Calls )
Approx Total Per Quarter = £80
Re: BT
know that my mum had stupidly been paying BT for an ( approx 20 year ) old Phone :o
When they sent a letter saying we would continue to billed for the phone....
I phoned BT up pretending to be my mother :blush: and asked them to send us a bag to return the phone.
Fair Do's ... They did let us keep it! :lol:
We could have bought a million dam phones the 20 years she's been paying for it.
We didn't have paperless billing.
My mum doesn't even know how to turn a computer on.
So!
Guess she just felt more comfy ( As bills were on some occasions... Bit of a Shock ) knowing she would get a bill.
To Be Fair!
If my internet connection would stabilise then everything would be perfect.
I'm convinced that AOL and Talk Talk are using some kind of New DLM ... That is just way too aggressive >:(
Quotes From Talk Talk Forum - Here : http://www.talktalkmembers.com/forums/showthread.php?t=40858
Q.
Posted - 28th April 2010 : By... K9
Maybe some one of the OCE who know what this is and how and when it works or kicks in could make a thread explaining TalkTalk and its use of Dynamic Line Management, as it appears to have changed over the last few years.
A.
Posted - 12th May 2010 : By... OCE - Talk Talk Staff - Stephen
We dont really know to be honest, seems to be different from what we have even been advised. will posts something when we get revised info from networks.
Thanks!
Zoe
-
Hi Eric :)
I'm afraid I cant answer your question .. Coz I know absolutely Nowt about 21CN or how DLM works :blush:
But I am interested in following this discussion regarding DLM and Rebooting a Router to get a higher Sync speed.
Since being on an Up To 24Mbps connection - & - I'm presuming this also means ADSL2+
I've noticed that rebooting my router is much harder work :(
When I was on an Up To 8Mbps connection... It didn't seem to matter what time of day I rebooted the router.
But now I'm on an Up To 24Mbps connection... I have to reboot in the morning if I want to make sure I get a good sync.
As I've Said Before...
I fully believe that it's a problem with AOL's ( Talk Talks ) new DLM that is causing my Internet disconnections.
My IP address changes each time I get a disconnection - & - My DNS Servers change each time I have a disconnection.
However!
Can Confirm...
I've never seen my Sync speed change in my router. Without me actually rebooting my router ;)
That's why it's so god dam annoying when I Sync low.
Coz... It's like a chicken and egg situation :-\
Keep rebooting and the DLM will think that the connection is bad - & - You will end up with a low Sync speed.
But you can't get a higher Sync speed unless you reboot the router to try and get one.
Zoe
-
Hi :)
Just a short update...
Up until last night... Was trying my MTU at 1432
Last night I tried my MTU back at 1400 ... Could see straight away I'd done the wrong thing :(
Especially after a reboot this morning - & - Sync speed dropped from 10061 - to - 10021
I've just put my MTU back up to 1450 ... Looks like I've done the right thing this time ;D
Did a speed test straight after - & - You can see the result....
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F818769760.png&hash=8cdb30c68d2bd165032da24811712b9ab192d754) (http://www.speedtest.net)
Saw it hit 8 for a second too! 8)
Note
Haven't rebooted my router yet!
Will do that in the morning now.
Thanks!
Zoe
-
The MTU value doesn't affect the sync speed, but it can affect the download speed.
-
Hi Eric :)
Well! - Can Confirm.... Trying to hard to reboot a router to get a high Sync = :o
I've rebooted approx 5 times this morning... To see if I could get back the Sync I had the other day of : 10061
First router reboot = 10032
Should have stopped then and there :-[
Another 4 reboots later = :'(
See Picture Below!
Also!
My Up Attenuation has now gone up to 17.0 ... Instead of 16.9
And my Up Sync has now gone down to 1019 ... Instead of 1020
This is really upsetting me.
Note: Next door has been playing around with their telephone wire ( Outside their House ) puling, pushing, taping up etc.
I'm Wondering... Could this have a detrimental effect on my line?
PS.
Really Good Read - orainsear ;)
[attachment deleted by admin]
-
Right ok there is alot of read involved in this so be sure to let me know if i am covering old ground. Is this loosing sync or PPP? Either way what is your setup like? How many phone sockets have you got? Have you got a test socket and if so have you plugged your router into the test socket to monitor the connection? One last question is your router compatable with ADSL2+ as this IS the service you are now on which for AOL is up to 24Mbps. All these have to be answered first before you even begin to go into anything more technical. Worse mistake a technician can make is to believe the problem to be more complicated than what it actually is. Your SNR's are in a stable area but this could get a little more speed out of it. Forget about your DNS and forget about your MTU cause these are not going to do you any justice. No point in changing your MTU unless you know how to change the settings on your operating system to work with your router cause your MTU is all linked with your TCP/IP and data transfer through the ethernet so its not only the router it needs changed in it is also your OS. I would suggest you go straight into your test socket and monitor the connection from that point if it continues to drop with 2 routers at your test point ring AOL and report it to them so it can get to 2nd level support to be progressed to BTW. Also i noticed from previous posts you mentioned about noise on the line well simple thing to do is remove the router then check for noise doing the quiet line test 17070 and for your information you don't need to put your own number in just choose option 2:). If the line is quiet then there is no problems with the phone line HOWEVER if the line is crackly with the broadband plugged in and you have tested with a spare router and filter then go into the test socket and if still crackly this could be an underground cabling fault or a possible fault at the exchange. Remember to fault find you got to bring it down until you can do nothing more at your own property once you have done that then its on to the SP.
Regards
Gary
-
I know the feeling, mine is the same with AOL - always dropping out.
Have you tried using G.dmt in the router settings, my noise margin jumped from 10 to 13 with that enabled?... although this mode is a max of 8mbps.
It's worth a try though - In my D-Link it's under Advanced > Advanced ADSL > ADSL Modulation > G.DMT.
ADSL2+ only sees benefits if your line is of good quality and you don't live too far from the exchange. :)
ADSL2 on my long line causes amazingly high errors, it may be your line is not the best quality.
@coolsnakeman
She won't be able to do a quiet line test as she is not paying BT for the line rental. And AOL customer service is terrible and based in India.
They get you to do the most pointless frustrating crap known to man.
-
@ Pifco,
I suspect the performance of ADSL2+ is affected by the ISP you are using. You will see at :-
http://forum.kitz.co.uk/index.php/topic,6960.0.html
that this user obtained significant speed and reliability increases on a very long line O2 service.
Kind regards,
Walter
-
Hi :)
Gary
Thanks! ;) But I truly ( 100% ) believe that my problems are from AOL's side of things.
Bit of Googling quickly reveals many AOL and Talk Talk users experiencing exactly the same problems as me.
I've been in contact with AOL ( Nightmare! ) and even managed to persuade them to send an engineer out to me. ( Didn't Do Much! )
The engineer did however disconnect an old extension wire and the bell wire for me.
For which I was very greatfull. As being disabled, there's no way I'd have been able to do that myself :blush:
Pifko
Agree with everything you've said! ;)
Trouble I've Got...
I'm using my - Netgear DGND3300
As much as I love my router... It has no way of changing Modulation type - from: ADSL | ADSL2 | ADSL2+ :(
Was thinking of giving the D-Link a try. But from reading the Talk Talk forum ( Lot of them use the same D-Link )...
1) People seem to still have the disconnections with the D-Link.
The only difference is that it doesn't seem to pick the Internet connection back up quite as quick as the router I'm using does.
2) I've heard a lot of people complaining that the Wi-Fi isn't very good on the D-Link.
With my sons Xbox and PS3 being up stairs. We really do need to have quite powerful Wi-Fi in this house.
Walter
I'll have a read of that ;)
ADSL2+ seems to be on par with Wireless N ... Bit of a Con!
Note!
The only thing I'm really confused about... Is why has my Up Attenuation suddenly started changing?
In the last few days its gone from 16.9 to 17.1
And if you look at the two pictures below... You'll see another strange change to my line :'(
Thanks!
Zoe
[attachment deleted by admin]
-
Hi Zoe,
In simple terms your attenuation figures are calculated by your modem using the observed line performance and this can vary a little.
See:-
http://www.kitz.co.uk/adsl/linestats.htm#attenuation
All ping figures will vary over time due to traffic conditions and the capacity of your internet connection components.
Ping times will be longer at peak times and if there is a high demand such as Wimbledon.
E.g. below you'll see quite wide variations in 10 pings to the BBC I've just done using my 20 Mbps Virgin service.
Ping has started…
PING www.bbc.net.uk (212.58.244.142): 56 data bytes
64 bytes from 212.58.244.142: icmp_seq=0 ttl=55 time=12.123 ms
64 bytes from 212.58.244.142: icmp_seq=1 ttl=55 time=12.017 ms
64 bytes from 212.58.244.142: icmp_seq=2 ttl=55 time=13.003 ms
64 bytes from 212.58.244.142: icmp_seq=3 ttl=55 time=9.756 ms
64 bytes from 212.58.244.142: icmp_seq=4 ttl=55 time=10.388 ms
64 bytes from 212.58.244.142: icmp_seq=5 ttl=55 time=9.548 ms
64 bytes from 212.58.244.142: icmp_seq=6 ttl=55 time=9.550 ms
64 bytes from 212.58.244.142: icmp_seq=7 ttl=55 time=11.867 ms
64 bytes from 212.58.244.142: icmp_seq=8 ttl=55 time=11.793 ms
64 bytes from 212.58.244.142: icmp_seq=9 ttl=55 time=27.820 ms
--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 9.548/12.786/27.820/5.146 ms
Kind regards,
Walter
-
Hi :)
I've mentioned a couple of times now...
That I believe AOL / Talk Talk has recently started using some kind of New LLU Dynamic Line Management system.
It's this new DLM that I believe is causing peoples disconnections from the Internet.
Some people are really close to the exchange with a low Attenuation and still are experiencing this problem.
However! ... People with long lines do seem to be suffering the most.
This is a very short and easy example for me to prove that AOL / Talk Talk have recently implemented DLM on peoples lines.
Here: http://www.talktalkmembers.com/forums/showthread.php?t=42098
&
Here: http://www.talktalkmembers.com/forums/showthread.php?t=42519
Over Aggressive DLM >:( Not Good! ::)
Thanks!
Zoe
-
Hi :)
Ignore This Post!
It's just that I couldn't see my speed result any other way.. As it was too small! :(
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fspeed.io%2Fpics%2F3231%2F4911%2Fspeed.io.png&hash=1a736e4b6ca6eef36921fb7235cf6cd7dd74f291) (http://www.speed.io)
And I really wanted to know what Speed io would say my Provider is .. Opal Telecom ::)
Zoe
-
Hi :)
All Along! - Even before I really understood what Dynamic Line Management even meant ... Had a gut feeling that DLM was something to do with my problems :-\
Look what I've just gone and found on the Talk Talk forum....
Back in January we began a trial on Dynamic Line Management Phase II.
Dynamic Line Management (DLM) automatically enables the customers BB line to maximise speed and/or stabilise the line itself.
DLM2 introduces an improved algorithm over that already utilised by the original DLM system to determine the best possible connection for a customer and automatically improve the connection speed and or line stability depending upon current line conditions.
Customers involved in the trial were routed to a specialist team in Tech Solutions who have been working with TalkTalk Technologies and handling the customer enquiries. Throughout the trial Tech Solutions constantly monitored and provided feedback on the customer impacts of the trial and based on the feedback received we will be continuing with a phased rollout beginning this week.
The rollout will take place in conjunction with the rollout of 24mb offer and will be live on 5 exchanges by the end of this week.
Customer should not experience any issue or notice any changes as part of the rollout however, if you receive a call from a customer on DLM then diagnose the fault as per normal process. If the issue is down to an incorrect profile then please progress the ticket as BAU.
The rollout is expected to be complete by the end of May 2010 and we will keep you updated on the rollout as it progresses
The Benefits of DLM phase II include:
•Improved handling time as there is no need for line profile changes
•Reduced PTC for Customers calling for No Sync, Intermittent Sync and slow speeds issues as DLM2 automatically keeps the customer on the best possible line connection
•We should be able to use DLM2 data to set up jeopardy reporting so we can positively intervene for customers that have a line which fails to meet agreed criteria
Found - Here: http://www.talktalkmembers.com/forums/showthread.php?t=42446
Zoe
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Well that answers everything your part of that rollout and your having issues so i suggest you get AOL to sort that out for you.
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:( I have been having the exact same problems for around a month now. I have been on-line for around an hour and a half today and looking at mIRC I have been disconnected 28 times.
I had about 2 weeks of being constantly disconnected or not being able to get online at all, then a week where my connection worked relatively well. Now im back to a week of being disconnected constantly with the odd few hours where I cant get online.
On my router previously the ASDL light used to stay a constant bright green, but since these problems have started it seems to flicker. Its hard to explain but it doesn't flash just blinks. Like if you had a bulb and fiddled about with the power. Then every so often it goes off completely until it reconnects or I restart router.
Its a waste of time phoning India as all they do is blame you PC, router, filters, extension, say you need to defrag then blame BT.
I would love to tell them where to stick their connection but I am fairly limited to which ISPs are available in my area. Talk Talk & AOL being the only ones available on my exchange.
Seriously considering changing but its all of hassle I cant really be doing with. I should still be on my original contract from when I first upgraded to broadband about 5 years ago, but I know for a fact AOL will try and say I have likes of 12 months to run on a contract I didn't agree to join.
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Hello, nozinho, and welcome to the forum. :)
Sorry to read of your problems.
Would you care to tell us which exchange you are connected to ?
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thanks for the welcome
this is my exchange
http://www.samknows.com/broadband/exchange/NERE
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Oh dear, you are indeed restricted.........the only alternative appears to be Orange ( Talk Talk and AOL are the same company).
Have you investigated the packages from Orange ?
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Hi
Just a thought : You are restricted if you really want to go with LLU .You don't say what your package is or was before this problem .
Regards Jeff
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The package I am on was what was Gold back in the day.
I cant remember when I was moved onto LLU it was that long ago, the only other change was to the @diallbb network, but that was well over a year ago.
As far as im concerned no changes have been made to my account or the package I receive.
I would rather go back to dial up than move to orange. or purchase one of those mobile dongles.
If I change ISPs it will probably be to Xilo.
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Hi
quote :
I would rather go back to dial up than move to orange. or purchase one of those mobile dongles.
Probably no need for that . If you had reasonable Throughput before then you probably could use any ISP on 8max !.
Can you post your router stats (http://www.kitz.co.uk/adsl/frogstats.php).
This should give us an Idea of the capabilities of your line.
Regards Jeff
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Hi nozinho :)
the only other change was to the @diallbb network, but that was well over a year ago.
I think it could be the diallbb network that's part of the problem ::)
Up until I started my new AOL contract on the 21st of April 2010 ... Was still using the old AOL settings in my Router - & - Never had any problems!
When the details for my new contract came... Was then given my new diallbb Network settings :-\
Same Router!
But... New 24Mbps Contract + New diallbb Router Settings = :'(
I should still be on my original contract from when I first upgraded to broadband about 5 years ago, but I know for a fact AOL will try and say I have likes of 12 months to run on a contract I didn't agree to join.
If you've never taken out a new contract... Then you should be free to leave without hassle.
If you have no choice but to stay with AOL... Then at least make sure you're getting what you should be getting - & - For the right price! ;)
Zoe
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The key to SP's located in india is to stay on the phone don't take no for an answer and demand to speak to a manager if you don't get anywhere with the agent. Don't just give up you can do all of it on one call as long as you know what to say. nozinho welcome to the forum and i would suggest you report this to your SP while your in your test socket.
Regards
Gary
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Hi :)
I've just done speed test - & - For a split second... Saw it hit over 11 Mb/s :o
I'm Shocked - & - Bit Confused! ???
Don't quite know what to make of it.
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F829764813.png&hash=b1cf1ae4b489883fff3d0293fb4b96580a88e8ae) (http://www.speedtest.net)
Note!
* Last reboot of my router was on Thursday 27th May ... Got my highest Sync ever 8)
* Thursday I had many disconnections ( Approx 25 )
* Friday 28th May ... No Disconnections!
* Today - So Far... Lost Internet once this morning - & - It took quite a while to come back.
When it did come back after about 5 minutes... Noise Margin Lower - & - DOS Attack That Lasted 30 Minutes.
See Picture Below For Today's Router Stats v Thursdays....
PS.
Noise margin on Thursday did start of at the target noise Margin of 12 .. But soon dropped down to 8 .. Now at 7.7
[attachment deleted by admin]
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Hi :)
Just in case anyone else is looking for answers to the AOL | Talk Talk .. DNS Problem : http://www.talktalkmembers.com/forums/announcement.php?f=9
1) IP Problem - Fixed!
2) DNS Problem - Being Fixed!
3) Disconnection Problems ( Maybe Caused By DLM ) - Not Yet Even Acknowledged! :no:
Oh Well!
Two problems down - & - One still to go ::)
Zoe
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Hi :)
Something is starting to smell seriously fishy :-\
In the last week... AOL have been playing around with their website.
Changing things around. Upgrading etc.
Last Week... People couldn't sign into AOL email for approx 3 days >:(
But look what I've just found :o
Here: http://tinyurl.com/362cdgg
Remember!
That's an AOL help page I've posted a link to... NOT - Talk Talk :no:
Zoe
EDIT
My heads in a bit of spin at the min ???
Look what Google has just given me : http://tinyurl.com/38zm8ho
Zoe
-
I'm aware of people having problems accessing AOL email last week.
It looks like they're (probably sensibly) trying to consolidate the various "brands" onto a common platform, but are having a few "problems".
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Hi HPsauce :)
The AOL website is in a right muddle at the moment.
99% of the AOL Help Pages are completely missing - & - Some links will take you to the most unexpected places :o
To Be Honest!
If AOL is already Talk Talk in every way but name... Think it might be better for me if AOL did end up as Talk Talk :-\
Coz at least Talk Talk members have got a Forum. Where the TT Staff will happily oblige by changing their Broadband Profiles for them.
See Here For What I Mean : http://www.talktalkmembers.com/forums/showthread.php?t=15531
I'm on ADSL2+ ( Up To 24Mbps ) - But... I'm stuck on a flamin default AOL 12db profile >:(
And with an Attenuation of 34.5 .. That means I'm really struggling to get speeds much higher than what I did on my old AOL 8 Mbps contract.
If I could join an AOL/Talk Talk forum... Then I could get put on a 9bd or 6db profile - & - Maybe get a sync of say 14Kbps.
Thanks!
Zoe
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Hi Zoe. :)
Well they are both part of the same group ???
-
Hi UncleUB :)
Well they are both part of the same group ???
Yeah! - But this is the first time I've ever seen them making a move towards AOL actually becoming Talk Talk - or - AOL/Talk Talk :-\
Like this seems to suggest : www.aol.co.uk/talktalk
It's one of the TOP Google links here : http://tinyurl.com/2vtkqow
Says AOL - & - Ends up at Talk Talk ::)
Normally all things AOL stay as just AOL - & - Normally all things Talk Talk stay as just Talk Talk.
If you know what I mean?
Note!
Even though AOL people and Talk Talk people seem to be connected to the same IP addresses and DNS servers etc. ...
AOL - & - Talk Talk ... Still use different router settings at the moment.
Zoe
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Hi
quote :I'm on ADSL2+ ( Up To 24Mbps ) - But... I'm stuck on a flamin default AOL 12db profile Angry
And with an Attenuation of 34.5 .. That means I'm really struggling to get speeds much higher than what I did on my old AOL 8 Mbps contract.
With your attenuation of 34.5db (corrected by 2db*)on ADSL2+ (up to 24Mbps) , you can expect a synch speed of about 13824Kbps with the default SNR margin of 6db. Each each extra 3db can be costing 1.200Kbps synch rate depending on Bit loading , this may be even more on ADSL2+(still trying to get more info on this )
* the Kitz Max speed calculator is based on ADSL1 attenuation . So when on adsl2+ which generally increases attenuation by a couple of db then correcting back by a couple of db gives a better expected synch rate.
Regards Jeff
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Hi Jeff :)
on ADSL2+ (up to 24Mbps) , you can expect a synch speed of about 13824Kbps with the default SNR margin of 6db.
Big Difference!
What I AM Getting v What I Could Be Getting :'(
13824Kbps - Down
1020Kbps - Up
I'd Be Well Happy 8)
Thanks!
Zoe
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Hi
Not so far off ,your last stats showed ~11000Kbps with 8db SNR margin (probably 9db target) . Even if your Synch rate went up , I am not sure you would benefit as your throughput never seems to approach your synch rate .
Regards Jeff
-
Hi Jeff :)
1) It's like playing the lucky dip ... What Sync Speed I Get ::)
It's far more common for me to get a sync of somewhere between 8500 - & - 9500
Hard work to get it any higher than that.
2) 8db is Not my Noise Margin :no:
My noise margin is 12db
Just like many other people suffering the AOL/Talk Talk disconnection problem... My noise margin slowly drops down a little bit more each day.
The longest time I've managed to Not reboot the router was 9 days last week.
Great Sync Speed! 8)
Wednesday 26th May ... Rebooted My Router!
Sync Speeds.... Down = 10968 | Up = 1020
Noise Margin.... Down = 12.1 | Up = 12.9
In the 9 days that followed... Some days we had many disconnections - & - Some days we had no disconnections.
Router always remained in sync - & - Always reconnected itself back to the internet after a few minutes. ( New IP | New DNS | Same Sync )
But the noise margin dropped lower and lower each day :(
Friday 4th June ... Noise Margin Down To 4db :o
Internet Disconnected!
But this time my Internet did Not reconnect itself ( First Time It Hasn't )
So!
I had no choice but to reboot my router - & - Lose my great sync speed :'(
Just had to reboot my router again this morning. As internet was on and off like a yo yo last night.
Today's Sync Speed = 9532 Kbps
Note!
This chap called Brunel seems to be the one person that has noticed there is a huge problem - & - Is trying to put pressure on Talk Talk to get things fixed.
See Here: http://www.talktalkmembers.com/forums/showthread.php?t=43697
Zoe
PS.
Talk Talk/AOL ... Has admitted the DNS problem: http://www.talktalkmembers.com/forums/announcement.php?f=37
And I've noticed that for about the last 3 days...
It doesn't matter how many times I'm disconnected - or - Reboot my router... I still get given the same DNS numbers back again.
They Look Like New Ones :-\
Ending... .1 & .2
Thanks! ;)
-
Hi Jeff :)
Hi
Not so far off ,your last stats showed ~11000Kbps with 8db SNR margin (probably 9db target) . Even if your Synch rate went up , I am not sure you would benefit as your throughput never seems to approach your synch rate .
Regards Jeff
Re: *
Yeah! - Had Noticed That :(
Been strugling to understand why.
Do you know why it is that I seem to have a bit to much of a difference between my... Sync - & - Throughput ?
Today's Sync Speeds... Down = 9532 | Up = 1020
Just Done...
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F839338796.png&hash=258d9d4545f72f7d49d6110a87a565566c203a17) (http://www.speedtest.net)
Me thinks AOL/Talk Talk is having major problems with...
1) Switching people over to ADSL2+
2) There equipment at the exchange
Fed Up! :'(
Thanks!
Zoe
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Hi :)
Call drop because echo reply not received in time
Does this mean anything to someone? / Anyone know what it means?
Depending what router different people are using....
Some people with the same AOL/Talk Talk disconnections problem are getting the above message from their router log.
This is a good example of the problem: http://www.talktalkmembers.com/forums/showthread.php?t=42660
Zoe
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Hi
if you google :"Call drop because echo reply not received in time" there are lots of entries . Maybe the answer is in there ? :)
Regards Jeff
-
Hi :)
Problem has finally been acknowledged: http://www.talktalkmembers.com/content/view/181/153/
Hello all,
We are seeing a large number of members raising issues about "Dropping Authentication", we have raised this issue to networks to be investigated and will update you when we know more. If you are affected by this please create your own thread in the Stability section of the forum.
Just wonder how long it will take before they fix >:(
Zoe
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Hi :)
Not Getting My Hopes Up Just Yet!
But... Fingers Crossed : http://www.talktalkmembers.com/forums/showthread.php?t=44381 : They say it's Fixed!
So Far Today... Haven't had any disconnections.
But We Shall Wait And See :-\
Thanks!
Zoe
Edit!
Was Right To Be Sceptical >:( Problem Still Not Fixed! :no:
-
Hi :)
Things are starting to look more hopeful ;D
The problem is now being taken seriously - & - Steps taken to resolve the problem.
TT Staff Explains - Here: http://www.talktalkmembers.com/forums/showthread.php?t=44910
Fingers Crossed!
Thanks!
PS.
You know I thought DLM was on my line - & - Might have been causing the problem.
Well... I Was Wrong! :blush:
Realised about a week ago that if DLM was on my line, then I'd have surly seen my Profile ( Nose Margin After Router Reboot ) change at some point.
Then just a few days after realising that...
Nose Margin ( Profile ) suddenly changed from 12db to 9db .. And then the next day... 6db 8) So! - Now I am on DLM
Today's Router Stats
Attenuation.. Down = 35.0 | Up = 17.3 ( Changed over last few weeks | Was... 34.5 & 16.9 )
Noise Margin.. Down = 6.0db | Up = 12.1db
Sync.. Down = 12661 | Up = 1020
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Hi :)
Disconnections are the worst they have ever been this last 3 days :'(
They say they are in the process of rolling out the Fix : http://www.talktalkmembers.com/forums/showthread.php?t=44910
We have removed the QoS configuration facing all backhaul circuits which connect via the Leeds NPE on Monday. A comparison was made on backhaul utilisation over the 24 hour period, and no change was observed. Yesterday we removed the QoS configuration from 10 more nodes, and we will complete the remainder today. We then need to go into a re-test period.
Just wish they would roll it out a bit faster :(
Proof that even though my ISP is AOL ... I Am On The Talk Talk Network : http://www.talktalkmembers.com/forums/showthread.php?t=45093
Note!
I could have told the OP why the Speed Test says AOL instead of Talk Talk ( When his IP address starts with 92. )
It's coz Talk Talk use IP's : 78. - or - 89. - or - 92.
But AOL people are only given the IP's starting : 92.
And that is how someone with Talk Talk as their ISP can have a Speed Test say AOL ... Simples! :D
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Hello Zoe,
I hope this get's resolved for you.. does seem to be a bit of a nightmare, but wow! How good are Talktalk in discussing things with their customers. I've rarely seen such good, informative customer support from an ISP.
They make UKOnline looks like a bunch of monkeys to be honest..
All the best!
Cheers,
T
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Hi torqpoc :)
The Problem Is.... My ISP Is AOL - NOT - Talk Talk ::)
However!
Talk Talk owns AOL
So! - Even though my ISP is AOL .. I'm still on the same Network as Talk Talk customers.
Only Difference Really!
Talk Talk have a Forum where they can get help and shout out when serious issues such as this one ( Authentication Problem ) arises.
AOL does Not have a Forum :(
So we are stuck with only phone support for help.
Phone support for both AOL & Talk Talk is exactly the same... Rubbish!
Anyway!
I'm happy to tell you that there has been an Update since my last post on here 8)
From Here: http://www.talktalkmembers.com/forums/showthread.php?t=44910
Hello all,
We have now fully rolled out a fix to address the authentication issues. Customers should have now noticed an improvement in service.
I've cleared my router log so that I can be absolutely sure the disconnections have stopped.
And Now... Fingers Crossed!
Thanks! ;)
-
Hi :)
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F865861824.png&hash=ff24bbc8f2bde12eb2e733505c678a95013cf877) (http://www.speedtest.net)
But still having the disconnections :'(
The disconnections completely stopped for a while after the announcement was made.
Then I had one at 6:18pm
&
I've had about another 7 since.
Hope it's just a case of Talk Talk/AOL still having a little fiddle around .. Trying to get things right :(
-
Hi :)
Happy Days!
AOL - & - Talk Talk .. Have finally fixed the ( authentication ) disconnection problem.
Sunday afternoon.. The disconnections were the worst they had ever been.
Internet was going off every five to ten minutes :'(
Was just about to give up and shut down my laptop for the day, when I decided to have one last check of the.. Talk Talk Network Status - & - Found....
19:09 Sun, Jul 4th
Resolved
22:02 Sun, Jul 4th
Manchester 01204 01244 01253 01254 01257 01260 01270 01274 01282 01283 01286 01422 01477 01484 01492 01524 01530 01535 01606 01625 01642 01663 01678 01691 01704 01706 01745 01756 01772 01782 01785 01824 01827 01889 01925 01928 01943 01952 01977 01978 01995 05600 015122 015123 015125 015128 015129 015133 015134 015142 015147 015148 015149 015170 015172 015173 016120 016121 016122 016123 016124 016125 016127 016128 016129 016130 016133 016134 016135 016140 016142 016143 016144 016145 016147 016148 016149 016161 016162 016165 016166 016170 016171 016172 016174 016175 016177 016179 016183 016186 016188 016190 016195 016196 016197 016198 019138
Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. BT Openreach engineers investigated.
Note: It Didn't Say - Resolved - At The Time!
Seeing... Manchester .. Almost missed my area code in the list. ( Don't live anywhere near Manchester )
Soon after at about 9pm the disconnections seemed to become less frequent.
In The End...
Went to bed full of hope that in the morning my problems would be over.
The next morning I got up all excited - & - Couldn't wait to check my router log.
Shock Horror! :o
Don't think there had even been a 5 minute break between the disconnections all night long.
&
It was still disconnecting every 5 minutes.
Thought - " Why Me? "
" How can it be? .. That the more Talk Talk say they're fixing the problem... For Me It Gets Worse! "
Ready To Scream!
Suddenly I had an idea :-\
Thought - " Well everything about my internet seems to be more Talk Talk than AOL. "
So - " Why not try using Talk Talk's settings instead of AOL's. "
Changed... PPPoE - to - PPPoA
Changed... LLC-Based - to - VC Based
Rebooted Router!
&
Just like Magic... Disconnections Stopped! ;D
Fingers Now Crossed! ( Very Tight! )
The End!
Thanks! ;)
-
I take it your lack of posts recently say it's been fixed?
Mine is still going off, not as much though.
Quick question, I am getting around 2meg which is what i'm capable of on my line, with AOL.
However, when my connection drops and it resyncs, sometimes it resynces at no more than 200kbs.
What can i do to solve this? Will turning the router off and on at the wall help when it reboots hopefully at the higher speed?
-
Hi DeeeeeJ :)
Re: Disconnections
I take it your lack of posts recently say it's been fixed?
Yep! .. My Disconnections Are Fixed 8)
Talk Talk/AOL issued a Fix to solve the PPP disconnections.
But I also found that I needed to...
Change... PPPoE - to - PPPoA
Change... LLC-Based - to - VC Based
Before my disconnections stopped! ::)
I did give you some advice...
2nd .. If you are still having the disconnections today.
See my last post here for what I did to stop them: http://forum.kitz.co.uk/index.php/topic,7267.msg159150.html#new
In you thread here: http://forum.kitz.co.uk/index.php/topic,7212.msg159336.html#new
Re: Speeds
Quick question, I am getting around 2meg which is what i'm capable of on my line, with AOL.
Your Speed Will Depend On...
1) What Contract You Have With AOL ( Upto 2mbps - or - Upto 8mbps - or - Upto 24mbps ) What contract do you have?
2) Attenuation ( Distance From Your Exchange ) What is your Attenuation?
3) Quite a few other things like... IP Stream or LLU, Quality of your line etc.. Can also have an effect on your speeds.
What can i do to solve this? Will turning the router off and on at the wall help when it reboots hopefully at the higher speed?
I find that between 11:00am and 12:45pm during the day... Usually results in the highest Sync Speeds ;)
Turn your computer - OFF
Turn your router OFF ( For Approx.. 10 Minutes )
Then...
Turn your router back ON
Turn your computer back ON
However, when my connection drops and it resyncs, sometimes it resynces at no more than 200kbs.
If your router continues to sync as low as 200kbps .. I'd say there's something seriously wrong :-\
Hope This Helps!
Zoe