Question to you guys, what could be the cause of this rather large Downstream rate drop?
Same address.
Same line.
Same hardware. [HG612]
No changes.
August 2016ISP:
BT Broadband [55/10] Max: Upstream rate = 32727 Kbps, Downstream rate =
93504 KbpsBearer: 0, Upstream rate = 9999 Kbps, Downstream rate = 55000 Kbps
Down Up
SNR (dB): 17.3 22.9
Attn(dB): 10.8 0.0
Pwr(dBm): 13.5 -3.4
March 2018ISP:
Vodafone [80/20] Max: Upstream rate = 31589 Kbps, Downstream rate =
68376 KbpsBearer: 0, Upstream rate = 20000 Kbps, Downstream rate = 68654 Kbps
Down Up
SNR (dB): 6.3 13.4
Attn(dB): 10.5 0.0
Pwr(dBm): 13.4 -4.3
So i contact Vodafone, ask them to contact Openreach to perform a 'Remote DLM Reset' as per;
https://www.ispreview.co.uk/index.php/2018/02/ability-reset-openreach-fttc-broadband-dlm-profiles-arrives.htmlOpenreach tells Vodafone to tell me to, and i quote, "unplug the cable from the master socket to the modem/router, then plug it back in" and that should work.
I find that suggestion to be total nonsense, lazy and disingenuous.
And so I have filed a complaint with Openreach via their website.
As per the article above, the process seems to be as follows: ISP submits lines to be reset, Openreach compiles them into a list, and at 00:00 that evening all the lines on the list get a remote dlm reset.
Openreach are seemingly refusing to cooperate with Vodafone on a process (they have just made available) that saves them time/money/engineer visits etc.
[Update: See further down the thread - Vodafone lied to me/fobbed me off, Openreach are not at fault/responsible]