Hi
I am sorry, I do not understand why you contacted OR CEO office whilst it is still within fault time for resolution (5 days)
The issue is not with Kelly engineers and sounds like they did a good job. Even OR engineers would not be able to make live given the issue.
We had similar and was first for FTTP (business) but issue (which I think maybe your issue) was the original cable layers mislabelled between the pole cbt and street fibe closure. I did not contact OR CEO office and was resolved within 2 days with no pushing from, which was well within the fault resolution time frame
As a result of this, there has been no issues with further FTTP installs using same cbt pole.
I would just be patient and only start to push once it is outside of fault resolution time
Many thanks
John