Hi all
We recently switched over to PlusNet Fibre from BT Infinity and since that point had nothing but problems and have no clue what the issue is. I'm not an expert on things, but I know a little bit. So I'll try to give as much info as possible.
ISP: Plusnet
Master Socket: NTE5C with VDSL faceplate (This was installed recently by the openreach engineer when the problems started prior to this it was the old master socket with a mk 3 faceplate)
Modem Router: Formerly Plusnet One now changed back to the BT Smart Hub 6.
Cabinet: Huawei
Home Set-Up: Multiple devices wired to a Switch and 2 x Linksys RE6500 access points wired via CAT 6 to the router.
Prior to switching over to Plusnet we had BT and didn't have any issues with broadband speed at all. I tested the line pretty regularly using speedtest and I would get pretty similar speeds using a CAT 6 or wireless on both bands. Wireless test was always done in the room where the router or access points were. Didn't experience any noticeable issues.
Since switching over to Plusnet, the problems kicked in with slow internet speeds and regular dropouts. Currently getting speeds of around 5 - 6 meg on the laptop via WiFi sitting in the same room as the router.
Reported it to Plusnet and they said they couldn't see the dropouts on their side, sent out an engineer, who switched out the master socket to NTE5C and tidied up something in the junction box and ran all the tests he could. No problems on the line from the cabinet to the property. His tests were showing that 68meg was coming through the master socket. When the router got plugged in and did the test again, the speed dropped 10meg which the engineer thought was strange but it was still above the point of sale rate, so he couldn't do anything more. His view was that if there are issues, it's either the router or Plusnets equipment at the exchange.
Unfortunately, even after the engineer visit, there are still ridiculously low speeds and regular disconnects.
Called up plusnet today and whilst on the phone to them switched the plusnet router to the old BT Smart Hub 6. Did a test and I'm getting the same Wifi speeds I was with the Plusnet router of 5 meg with the laptop less than 2 metres from the router. In the position when the ISP was BT I was getting over 60meg.
Can anyone explain what on earth is happening with my broadband. I'm considering getting a Huawei Openreach modem and third party router, but don't think that its going to do anything to improve the situation given switching back to the BT router didn't do anything.
Anyone have any suggestions.
Thanks
K