I think the contractors idea was BT / OR's idea to save money.
But it seems there must be now significant complaints about contractors for it now to be an issue.
When Kelly's came to my house, all he really did was plug the HH5 in to the cable that I had laid down, wait for it to connect, then he was off. I am on Infinity 2, so I thought there would be more effort put in on behalf of the installer. I could have done what he did, as I think 90% of people could. So it was a waste of time.
I think we on the forum could do a better job than Kelly's.. What about calling us Kitz Kittens?