Update 05/02/2012:
Just as an experiment while my sync speeds are still low, at my request, Plusnet have recently experimented with resetting their throughput profile for my connection.
BT's SIN 498 document states that ISPs should try to set throughput profiles to closely match achievable speeds to avoid traffic losses etc.
I was seeing really high error counts (millions at a time), even following the latest engineering work to replace a section of dropwire, that did actually help to further stabilise my connection.
I was on a 37Mb Plusnet profile, which means full speed throughput for the currently capped 40Mb offering.
As my speeds have not exceeded 30Mb since July, I asked Plusnet to lower my throughput profile to 32Mb.
Error counts have reduced dramatically & likewise the frequent "on the fly" re-syncs, usually at lower speeds, have also reduced.
My sync speeds have been gradually increasing & I actually achieved just over 30Mb sync speed a few days ago (for the first time since July!).
Hoping, that lower error counts & less frequent re-syncs would be seen by DLM as a more stable connection, I was hoping for a prolonged error-free connection up time.
Everything was looking positive until I arrived home from work on Thursday, when I spotted an engineer at the top of the pole nearest to my house.
Of course, I rushed inside just to check everthing was still O.K. with my connection.
It wasn't.
I could see that for around 1/2 hour my SNRM had been all over the place & there was evidence of a few re-syncs in quick succession.
I spoke with the engineer & he denied touching my connection as he was working to provide a new one for someone else.
I ended up with a sync speed of not much above 20Mb.
as it was dark by the time the engineer left, my subsequent re-sync was O.K. speed-wise, but below 30Mb again.
Anyway, I contacted Plusnet just to let them know what had been causing this recent instability.
When I retuned from work on Friday, everything seemed fine again, until I noticed my connection re-syncing again.
Oh no. I thought. That enginer has messed up my connection again.
Just as a check, I looked out of the window & there was a different engineer at the top of the same pole.
He also denied touching my connection, but I lost a few more Mb in sync speeds again.
I rebooted the modem yesterday morning & achieved just below 30Mb sync speed.
I have reported both these incidents to Plusnet & requested an engineer's visit to thoroughly test my whole D-side using TDR and/or whatever else would be necessary & if no "issues" are detected, to INSIST on BT resetting my connection to 40Mb as it has never actually been confirmed that it has been reset to 40Mb following ANY of the previous engineers' visits.
So the message is that ISPs attempting to send too high a throughput on a poorly performing connection can actually cause even more instability & actually lower ongoing sync speeds.
Watch this space for any updates.
Paul.