In essence, the ports of the DSLAM in the fibre cabinet should be delivering 40 Mbps downstream and not 22 Mbps. If the DSLAM is faulty, it should be replaced. Too much obfuscation has been attempted by OR and PlusNet. Shame on them both.
Thanks for the contact details b*cat.
One of my problems is that until quite recently, whenever BT's engineers referred to the cabinet, I took it to mean the fibre cabinet as I have a FTTC service.
It actually transpires that they mean the old cabinet (at the other end of the patch cable from the FTTC cabinet).
I have discovered that the OR engineers that have visited me are not actually allowed inside the fibre cabinet.
As the DSLAM & DLM equipment are located inside the fibre cabinet, DLM will have had its wicked way with my connection before the end of the patch cable at the old cabinet.
Now, when the L & S was carried out, I was promised the equivalent of a new connection, thus allowing DLM to have its way, & for my connection to retrain from 40Mb right from the start.
It has not been confirmed, although I have asked a few times, whether my connection was re-set at 40Mb following the L & S.
As stats & graphs from my unlocked modem, collected immediately after the last engineer left my home, suggest that was NOT the case, is it any wonder that my speeds have not & WILL NOT return if my starting speed is not much above 20Mb.
I have tried my hardest to explain these matters to Plusnet, to no avail (despite me providing plenty of sufficient evidence).
Alongside the low starting speeds is the potentially ongoing issue regarding my line's instability since I lost services for 4 days.
e.g. last weekend, when "something" caused my modem to re-sync at below 10Mb while I was still tucked up in bed.
My download speeds were obviously lower than the sync speed.
I not allowed to talk to BT, Plusnet have refused to talk to BT, will Ofcom really talk to BT on my behalf?
Probably not a b*cat in hell's chance.
Have the big guys squashed the little guy yet again?
Not without a fight they haven't.
Paul.