Hi all,
We've just ordered a Virgin Media Business line (500/50) for our office, to try and improve upon our current ADSL (nothing else is available from Openreach).
It seems quite hard to find technical discussion of the service, so I'm hoping there are some users on this forum.
We were initially going to get some static IPs, but after reading about how this is delivered via a GRE tunnel on top of the basic service, decided to avoid that as another potential point of failure, so just went for the basic dynamic-IP option. We'll be using an L2TP service to AAISP (we currently use them for bonded ADSL) for static IPv4 and IPv6, so don't really want to be running L2TP-over-GRE, reducing the MTU even further.
The most frustrating thing about Virgin seems to be the inability to plug our own hardware into their cable. Yes, we appear to be able to put their Hitron CGNv4 device into some kind of bridge/modem mode, but given the issues its Intel Puma chipset reportedly has, we would have replaced it immediately if that was possible.
So I'm wondering if there are any Virgin Business users here, and if so, what their experience of the service and the Hitron router (either in router or modem mode) is. Is it possible to get a reliable service?
I'm also curious about how they will handle the installation - our office is a converted shop on a busy high street in central London. The existing services (Openreach lines, gas, electricity), come through from under the pavement into a basement room at the front of the building. We've asked Virgin to do the same, but have no idea if that will be possible.
Thanks.