My sister has just had a FTTC/FTTP upgrade with BT, got a good deal on a 300/50 service retaining the land line.
The install was carried out by OR contractors, KN Circet in our area (N.I.), overhead feed from a pole at the end of her front garden fence.
The original copper drop cable takes the normal route from pole to front door and service ends up at the master socket at the back of the hall way, not sure how it actually gets there, likely through the loft.
The fibre installation tech opted for the easiest solution for him, new fibre drop cable to gable wall, drilled through and stuck the ONT there.
Of course he then decided that the router would go beside the ONT, normal procedure I would think, connected by a short ethernet cable.
The problem being, it's a very long bungalow with the ONT/router sighted at the (wrong) end of the dwelling in a spare bedroom, the household like most today rely completely on Wi-Fi coverage which due to the current router location is useless.
The installation took place just over a week ago.
Her original FTTP service router situated in the hall way at the master socket provided full coverage to all areas without any issues.
She did complain to BT advising that the system was virtually unusable and certainly well below the performance of her previous FTTC service, they offered to supply a second Wi-Fi repeater (not sure what BT call these) and arranged a OR engineers visit.
The OR engineer duly attended and agreed that the installation was terrible, however, he verified the available speeds at the ONT/Router, paired the 2 Wi-Fi boosters and was on his way!
So, the current situation is, the Wi-Fi boosters connect when reasonably close to the router (blue LED) but drop out (red LED) when situated where they would need to be for reasonable Wi-Fi coverage!
I'am of the opinion that the installation/service is currently not fit for purpose, anyone agree?
She has been in further contact with BT, local help desk, not India, but no further solutions are currently being offered, there has even been the suggestion by one help desk operator that a further engineers visit would attract a charge!
I feel quite bad about the situation as I badgered her to upgrade from a reasonably fast FTTC service which worked without issues.
So, what's the best way forward?