I'm hoping some of you kind experts may be able to suggest some solutions to an ongoing issue I am having with my VDSL FTTC connection.
I had for a few years 55Mbps DL with 9.99Mbps UL on superfast broadband and recently renewed my contract at which point the sync dropped to 33Mbps with UL at 9Mbps. The SNRM on the DL was 8.
I spoke to my ISP directly several times who just palmed me off with 'it's above your minimum threshold so there's nothing wrong'. I then signed up for their 'community' help and have been getting a good response with things to check.
The odd thing is I noticed straight off the bat that when I looked at my line stats the UL was pegged at 9.99Mbps which to me appeared that the connection was stuck on a 10/40 profile. The help from the community concurred with this and some changes were made at their end. At this point my sync jumped to 45Mbps.
However all my speedtests (different testers used, wired, and direct to the BT Master socket) gave a DL speed of 33Mbps.
This morning in the early hours my line re-synced again and I am now connect at 50.5Mbps DL (although the UL has now dropped to 3Mbps!).
But....speedtests are still showing max 35Mbps.
Does anyone have any thoughts of why it would be doing this? or things I could check?
It still seems to me as if the DL speed has been capped somehow.