ADMIN, sorry can you move this post to my cab post
Hi all
Whats a DSLAM tie pair issue?
This is from my ISP talking to O.R I guess
I need help with this guys
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Exchange solution is required to complete the job
due to DSLAM tie pair issue.
Lums number is AF IE 1245440966 no spare ports slow sync on 626.
Incident ID: Lums number AF IE 1245440.
confirmed as working OK:End customer set up,D-side,DP terminations,NTE / SFFP,PCP / SCP terminations
Lums case AF IE 1245440966 pcp28
BTW NI: well, all i've managed to get out of them in 30 minutes is " please check back on 28/05 "
BTW NI: basically, this is a faulty port
BTW NI: and they've run out of spares
BTW NI: so they need to go back and either fix the faulty ones or add more ports ( ideally both )
BTW NI: i've chased them up
BTW NI: that flags on the managers screen...
BTW NI: that might push them to send someone out
Summary
4-864969263503 current open fault.
Need a chase on this LUMS case.
Cannot declare this as stable and within estimates and there is an open LUMS case. All faults chasing issue are closed/times out. New fault open to facilitate supplier contact.
- CSC Analyst
[int]
EiVA Session Id: b1hm5-56dcfadb-b69a-4489-8e36-93cde4b18e8d
EiVA Conversation Id: 23509204
1:10pm
I have checked the fault from my end and as per the latest update the fault is showing closed from my side. please contact to your end customer if the fault still exists kindly raise a new fault.
1:12pm
I am querying the LUMS case AF IE 1245440966 please
1:13pm
Yes i gave you the update on LLUMS case
- CSC Analyst
1:16pm, Wednesday 2 Jun 2021
1:10pm
I have checked the fault from my end and as per the latest update the fault is showing closed from my side. please contact to your end customer if the fault still exists kindly raise a new fault.
1:12pm
I am querying the LUMS case AF IE 1245440966 please
1:13pm
Yes i gave you the update on LLUMS case.
1:14pm
ah so the lums case is now closed?
[int]
an: Pcp has recently gone through a deload reload into a new shell located another 25-30m away but still well within 100m mark. Sync ok with max rate 81.95Mb in new pcp
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So if this is right and its causing my speed drop, and the cards and ports are full, why don't O.R order the parts and fix?
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Admin - removed invalid url .
Topic Title - rem admin req