Hi
Hope your all well.
My contract with TalkTalk is due to expire on 7th Jan 2021, and to be honest its time to move, mainly bad customer service, standard FTTC NGA profile which might be pinching a bit of speed on the count of errored seconds etc, price rises, not being able to speak to anyone about it to get it reduced, poor retention offers for being a loyal 10 year + customer, lack of quiet line test, and Plusnet referral offer which would help considering some of the family is on Plusnet so can get them a discount and us for any future referrals. Seen a deal Plusnet is offering for £21.99 for fibre 36mbps and I am thinking of moving, however have the following questions that I am not sure on and wondered if anyone could help.
1. If I was speak say in early December (before the deal expires) to Plusnet and ask to move and set the activation date to 7th Jan. Would Talktalk charge me a early termination fee, as I had spoke to Plusnet in December hence still in contract with TalkTalk at that time, or would they consider that the contract would end on that date that the service would end on, so therefore not charge an early termination fee? Also If I didn't speak to TalkTalk and the activation was set for the 7th, would I then get slapped with out of contract normal price for a month as the switchover was set on the day that "fixed price" contract had ended?
2. In regards to the Standard FTTC NGA profile, I believe Plusnet use the Speed FTTC NGA profile, is this still the case, and does anyone know roughly what the ES daily value thresholds are for an ECI DLM? Hoping it would improve the speed a little bit but not sure what ES thresholds are set at.
3. I assume I would get a DLM reset on the day of switchover and remove the pointless continual banding I've got? If so this would be great.
4. What is the day of switchover like, is there a specific set time on the day of the switchover, if so do Plusnet tell you this, or contact you just before the switchover to let you know? The reason is I work from home for the foreseeable probably like most other people, so don't want a long period of downtime etc.
5. What is the congestion like on Plusnet? I have never had any with Talktalk and speeds have been rock solid in the evenings etc at peak times.
Any help would be much appreciated.
Many Thanks