I'm thinking of saving a few quid (approx £25 a month) and going back to 80/20 fttc from my current g.fast connection, but staying with my current ISP, Zen.
I am out of the minimum contract, so no issue there and I have spoken to the provisioning team today at Zen as when I went from 80/20 to g.fast they royally screwed it up and left me without a connection for several days as they were very new to all things g.fast and whilst i was all synced up etc. when the Openreach engineer left no authentication could be sent and it took nearly a week for Zen to figure out what they had done wrong when provisioning the regrade and to get it working. I thought I would ask them, in advance, if this would be easy as I don't want to risk a repeat of the previous downtime.
The response I got was that this is straightforward and "this is done remotely at the exchange".
Now, and I may be wrong here, but I thought a g.fast connection took a different route to a fttc one and that a g.fast line is connected via the pod on the side of my pcp and not the fibre cabinet that is about 40 yards away from it and, as such, if I want to switch back to fttc then there will need to be work done at the cabinet level and this isn't something that can be done remotely?
Have I got the wrong end of the stick here or should my alarm bells be going off and i shouldn't really progress this as I could be heading for trouble?