Hi Folks,
been reading a lot on this forum, very informative and hopefully your expertise can point me in the right direction with an ongoing issue we seem to be having with our VDSL dropping out.
Happens during the day, but most are around 12.30am to 4am.
I've been keeping a log of disconnects and enabled USB logging in router as advised by Draytek support.
I've tried the ISP route (Zen) and Router support (Draytek) but problem still exists - our VDSL drops out randomly and then reconnects. No Openreach engineer yet been on site.
Obviously more noticeable at the moment with people working at home, or when gaming...
Think longest VDSL up time I have seen is about 71 hours, ironically with face plate on, cordless phone connected and original 10m shielded RJ11 cable.
Normally we get between a few hours to under 30 before it drops out again.
Current Router Hardware:Draytek 2862ac
I really like the security and bundle of options available in the Draytek, its why we got the 2862ac.
(Same 10m RJ11 and face plate as below)
Original setup (12 months ago, no "known" disconnect issues):Huawei HG612 3B (unlocked fw) going into a 2860n single band.
This was pretty rock solid as far as we knew but an absolute pain in the bum to pull proper line stats off (another reason why we wanted an all-in-one solution).
Could never get both Xbox Ones Open NAT, ping seemed about 10ms higher on speedtest.net (Would run tests randomly now and again)
Cabinet:Huawei
Attempted Fixes: + Master Socket - no differences what so ever, disconnects and sync speed remain same as connected to face plate (Our face plate is fairly recent, around 2017 BT engineer installed a new one)
+ Various firmware versions on router since purchase Aug 2019, all latest 3.9.3 versions from their FTP site, including each modem code.
NOTE =we also had some router crashes, debug details sent to Draytek, advised to try another firmware from their FTP site...
+ Ran quite line tests - line always passes, no crackling etc (except from "hum" or being a cordless phone)
+ Moved (and removed temporarily for a period) cordless handset base station from an internal extension to master socket (no difference but this did improve call quality on the phones)
+ Short RJ11's (We have a 10m shielded cable due to location of router (There was no difference noticed in sync speeds or SNR when we attempted this vs the shorter cables)
+ ISP requested profile reset as we were banded on approx 52mbps for a few weeks.
+ SNR Margin is default 6db, tried increased to both 9db and 13db but this dropped our connection far too much in speed, over 10Mbps to the 52Mbps we were on before profile reset. (see max attainable below)
+ Checking that "Hardware Acceleration" is turned off for WAN 1 (it says off but in GUI weirdly shows on sort of, see attached screenshot)
Things not yet tried: + Reinstalling the old HG612 (have 3x 3B models available, 1 unlocked)
I wanted to avoid this, the reason we bought the Draytek 2862ac was that it was one device to handle everything, but looking like i may have to slide this back in...
(Also means NAT issue on xboxes and slightly higher pings again probably)
+ Replacing face plate (same symptoms in Master socket anyway, don't believe this will help)
+ Removing internal extension wiring from back of face plate (no longer used since base station moved, same a above point though as happens on Master Socket)
Here is an example disconnect from earlier today (IP's removed and replaced with *)
<174>Apr 29 12:31:21 DrayTek: ADSL_Status:[Mode=17A States=SHOWTIME UpSpeed=19999000 DownSpeed=66998000 SNR=6 Atten=13 ]
<166>Apr 29 12:31:25 DrayTek: WAN1 PPPoE <== Protocol:LCP(c021) EchoReq Identifier:0x5A Magic Number: 0xda0f b1 1d ##
<166>Apr 29 12:31:25 DrayTek: WAN1 PPPoE ==> Protocol:LCP(c021) EchoRep Identifier:0x5A Magic Number: 0x0 00 00 ##
<166>Apr 29 12:31:27 DrayTek: statistic: WAN1: Tx 209 Kbps, Rx 1687 Kbps (5 min average)
<166>Apr 29 12:31:27 DrayTek: statistic: Session Usage: 414 (5 min average)
<158>Apr 29 12:31:46 DrayTek: PPP Closed : Remote Terminating (PPPoA)
<166>Apr 29 12:31:46 DrayTek: WAN1 PPPoE ==> Protocol:LCP(c021) TermReq Identifier:0x03 ##
<166>Apr 29 12:31:46 DrayTek: WAN 1 is down.
<166>Apr 29 12:31:47 DrayTek: DSL: Modem Shut Down from ADSL Phy Layer (0)
<174>Apr 29 12:32:33 DrayTek: ADSL_Status:[Mode=----- States=TRAINING UpSpeed=19999000 DownSpeed=66998000 SNR=4 Atten=13 ]
<166>Apr 29 12:32:34 DrayTek: [DSL] G.Vectoring Status: OFF
<166>Apr 29 12:32:37 DrayTek: WAN1 PPPoE ==> V:1 T:1 PADT ID:5484
<166>Apr 29 12:32:37 DrayTek: WAN1 PPPoE ==> V:1 T:1 PADI ID:0
<166>Apr 29 12:32:43 DrayTek: WAN1 PPPoE ==> V:1 T:1 PADT ID:0
<166>Apr 29 12:32:55 DrayTek: WAN1 PPPoE ==> V:1 T:1 PADT ID:0
<166>Apr 29 12:33:01 DrayTek: WAN1 PPPoE <== V:1 T:1 PADO ID:0
<166>Apr 29 12:33:01 DrayTek: WAN1 PPPoE ==> V:1 T:1 PADR ID:0
<166>Apr 29 12:33:01 DrayTek: WAN1 PPPoE <== V:1 T:1 PADS ID:5559
<158>Apr 29 12:33:01 DrayTek: PPP Start (PPPoA)
<166>Apr 29 12:33:01 DrayTek: WAN1 PPPoE ==> Protocol:LCP(c021) ConfReq Identifier:0x00 MRU: 1500 ##
<166>Apr 29 12:33:01 DrayTek: WAN1 PPPoE <== Protocol:LCP(c021) ConfReq Identifier:0x42 MRU: 1500 Authentication Type: CHAP 05 Magic Number: 0x783097e ##
<166>Apr 29 12:33:01 DrayTek: WAN1 PPPoE ==> Protocol:LCP(c021) ConfAck Identifier:0x42 MRU: 1500 Authentication Type: CHAP 05 Magic Number: 0x783097e ##
<166>Apr 29 12:33:01 DrayTek: WAN1 PPPoE <== Protocol:LCP(c021) ConfAck Identifier:0x00 MRU: 1500 ##
<166>Apr 29 12:33:01 DrayTek: WAN1 PPPoE <== Protocol:CHAP(c223) Challenge Identifier:0x01 39 8e 52 45 3c f2 72 d2 2e 00 87 68 94 1f 33 7d 94 e1 d8 ba 03 bf f6 28 bc 09 f8 ac 86 9d ef a8 ab c1 ed 67 b4 e0 b9 63 e0 42 4b f4 e0 7f f1 75 e0 ca 31 63 0b a7 8b 47 b0 04 61 63 63 2d 61 6c 6e.....
<166>Apr 29 12:33:01 DrayTek: WAN1 PPPoE ==> Protocol:CHAP(c223) Response Identifier:0x01 10 7d 63 71 df a4 41 1e 28 60 b5 82 36 ad 6d 80 bf 7a 65 6e 32 37 30 34 32 32 40 7a 65 6e ##
<166>Apr 29 12:33:01 DrayTek: WAN1 PPPoE <== Protocol:LCP(c021) ConfReq Identifier:0x01 MRU: 1500 Authentication Type: CHAP 05 Magic Number: 0xc951e1f0 ##
<166>Apr 29 12:33:01 DrayTek: WAN1 PPPoE ==> Protocol:LCP(c021) ConfReq Identifier:0x01 MRU: 1500 ##
<166>Apr 29 12:33:01 DrayTek: WAN1 PPPoE ==> Protocol:LCP(c021) ConfAck Identifier:0x01 MRU: 1500 Authentication Type: CHAP 05 Magic Number: 0xc951e1f0 ##
<166>Apr 29 12:33:01 DrayTek: WAN1 PPPoE <== Protocol:LCP(c021) ConfAck Identifier:0x01 MRU: 1500 ##
<166>Apr 29 12:33:01 DrayTek: WAN1 PPPoE <== Protocol:CHAP(c223) Challenge Identifier:0x01 10 32 31 47 b7 ef d6 c8 ee 20 93 03 51 9c 73 74 a2 63 6f 72 32 2e 6c 6f 6e 64 31 ##
<166>Apr 29 12:33:01 DrayTek: WAN1 PPPoE ==> Protocol:CHAP(c223) Response Identifier:0x01 10 6e 1b e0 39 a8 61 2c a3 53 e6 1d 02 56 39 42 07 7a 65 6e 32 37 30 34 32 32 40 7a 65 6e ##
<166>Apr 29 12:33:02 DrayTek: WAN1 PPPoE <== Protocol:CHAP(c223) Success Identifier:0x01 Authentication success,Welcome! ##
<158>Apr 29 12:33:02 DrayTek: CHAP Login OK (PPPoA)
<166>Apr 29 12:33:02 DrayTek: WAN1 PPPoE ==> Protocol:IPCP(8021) ConfReq Identifier:0x00 Vendor Specific: 00 00 0c 01 00 00 00 00 IP Address: 0 0 0 0 Primary Domain Name Server: 0 0 0 0 Secondary Domain Name Server: 0 0 0 0 ##
<166>Apr 29 12:33:02 DrayTek: WAN1 PPPoE <== Protocol:IPCP(8021) ConfReq Identifier:0x01 IP Address: * * * * ##
<166>Apr 29 12:33:02 DrayTek: WAN1 PPPoE ==> Protocol:IPCP(8021) ConfAck Identifier:0x01 IP Address: * * * * ##
<166>Apr 29 12:33:02 DrayTek: WAN1 PPPoE <== Protocol:IPCP(8021) ConfRej Identifier:0x00 Vendor Specific: 00 00 0c 01 00 00 00 00 ##
<166>Apr 29 12:33:02 DrayTek: WAN1 PPPoE ==> Protocol:IPCP(8021) ConfReq Identifier:0x01 IP Address: 0 0 0 0 Primary Domain Name Server: 0 0 0 0 Secondary Domain Name Server: 0 0 0 0 ##
<166>Apr 29 12:33:02 DrayTek: WAN1 PPPoE <== Protocol:IPCP(8021) ConfNak Identifier:0x01 IP Address: * * * * Primary Domain Name Server: 212 23 3 100 Secondary Domain Name Server: 212 23 6 100 ##
<166>Apr 29 12:33:02 DrayTek: WAN1 PPPoE ==> Protocol:IPCP(8021) ConfReq Identifier:0x02 IP Address: * * * * Primary Domain Name Server: 212 23 3 100 Secondary Domain Name Server: 212 23 6 100 ##
<166>Apr 29 12:33:02 DrayTek: WAN1 PPPoE <== Protocol:IPCP(8021) ConfAck Identifier:0x02 IP Address: * * * * Primary Domain Name Server: 212 23 3 100 Secondary Domain Name Server: 212 23 6 100 ##
<158>Apr 29 12:33:02 DrayTek: IPCP Opening (PPPoA); Own IP Address : *.*.*.* Peer IP Address : *.*.*.*; Primary DNS : 212.23.3.100 Secondary DNS : 212.23.6.100
<166>Apr 29 12:33:02 DrayTek: WAN 1 is up.
Line statistics:> vdsl status
---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
Running Mode : 17A State : SHOWTIME
DS Actual Rate : 66998000 bps US Actual Rate : 19999000 bps
DS Attainable Rate : 75761304 bps US Attainable Rate : 33411000 bps
DS Path Mode : Fast US Path Mode : Fast
DS Interleave Depth : 1 US Interleave Depth : 1
NE Current Attenuation : 13 dB Cur SNR Margin : 6 dB
DS actual PSD : 13. 3 dB US actual PSD : 6. 7 dB
NE CRC Count : 0 FE CRC Count : 32625
NE ES Count : 0 FE ES Count : 30231
Xdsl Reset Times : 0 Xdsl Link Times : 2
ITU Version[0] : 00000000 ITU Version[1] : 00000000
VDSL Firmware Version : 07-07-0C-07-01-07 [with Vectoring support]
Power Management Mode : DSL_G997_PMS_L0
Test Mode : DISABLE
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 17 dB Far SNR Margin : 13 dB
CO ITU Version[0] : b5004244 CO ITU Version[1] : 434da48c
DSLAM CHIPSET VENDOR : < BDCM >
> vdsl status more
---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
Near End Far End Note
Trellis : 1 1
Bitswap : 1 1
ReTxEnable : 1 1
VirtualNoise : 0 0
20BitSupport : 0 0
LatencyPath : 0 0
LOS : 0 0
LOF : 0 0
LPR : 0 0
LOM : 0 0
SosSuccess : 0 0
NCD : 0 0
LCD : 0 0
FECS : 0 12099 (seconds)
ES : 0 30231 (seconds)
SES : 0 42 (seconds)
LOSS : 0 0 (seconds)
UAS : 43 21010 (seconds)
HECError : 0 0
CRC : 0 32625
INP : 230 215 (symbols)
INTLVDelay : 0 19 (1/100 ms)
NFEC : 32 32
RFEC : 16 16
LSYMB : 16 16
INTLVBLOCK : 32 32
AELEM : 0 ----
>
My thoughts:Reading what I've seen on this forum, Huawei cabinets don't seem to place nice with Draytek's, when they want to lower the SNR the Draytek goes...Nope...
I think this is whats causing our issue, wish had known that before purchase though.
Would this be accurate?
DSL: Modem Shut Down from ADSL Phy Layer (0)I'm not sure what this means but it appears each disconnect. Google isn't a great help
<174>Apr 29 12:32:33 DrayTek: ADSL_Status:[Mode=----- States=TRAINING UpSpeed=19999000 DownSpeed=66998000 SNR=4 Atten=13 ]The SNR doesn't usually change, but in today's instance it did.
QuestionsIs there a better modem we can purchase to put in front of the Draytek?
Or is there a good alternative Modem / Router for using with BDCM cabinets (ideally with similar security / feature set as the 2862ac)?
Any help or advice is greatly appreciated as I'm at wits end with this!