Hi there,
Wanting some advice please.
On 10th July the local cabinet went live for FTTC so I duly ordered it for my connection which was ADSL1 at around 4Mb/s. I didn't expect miracles as the cab is still 1000m away,but was told to expect 16 - 25 Mb/s.
Thursday 19th July was changeover day and at 1100 the smart hub light went yellow and I lost my connection. At 1200 BT sent me an e-mail and text to tell me my new service was now available. The hub light was still yellow!! I phoned the connections people(the phone still works), on the number in the modem booklet and was told to wait until midnight. At midnight it was still yellow!!
Next morning early, I tried a few checks. The smart hub stats page still showed I was on ADSL1 (modulation G_992_1_Annex_A) the attenuation still showed 55dB. It looked for all the world as though nothing had changed.
I swopped out the modem for another smart hub (they told me I had to have a new smart hub when I ordered). Switched on, reset, and low and behold, this showed exactly the same stats.
Again swopped out the smart hub for my Zyxel, which I eventually intend to use, switched on, reset and stats indicated the same with the additional info that the far end chip set was Lantiq ie same as at the old exchange set up. The new cabinet is a Huawei.
I swopped back to the latest smart hub and rang BT. 2 hours later after going through the modem tests rigmarole (and being told my modem was faulty - until I produced the second modem with the same result) BT finally accepted there may be a problem and arranged an Openreach appointment for Monday. Would I like morning or afternoon? Opted for 0800-1300.
I sat there on Monday morning like a dummy, awaiting the arrival of said Openreach engineer. No show!! Afternoon, rang BT again to be told engineer was never intended to come to my house! Only to the cabinet. We would have to await his report expected Tuesday. They would ring me. No call!!
Noticed yesterday that BT/Openreach are obviously able to see my modem as it reset, all by itself, the green light coming on and eventally changing to yellow again. It was a proper factory reset, as the smart setup 'off' and 'split' wireless I had set up after the last of many resets during the BT testing phase, had gone back to nominal.
Now to the questions..... What can possibly have gone wrong?
As I understand things, it should have just been a matter of a couple of jumpers changed in the new cabinet.
Why am I still seeing ADSL1 ( G992.1) on the modem?
6 days on and still no connection! I tried to suggest going back to basics and "proving" the circuit to the cabinet from here using BT's tone generator and wand( do they still use these?), but they don't seem to listen. Are their records correct? Am I on the pair they think I'm on?
You knowledgeable guys here have surely come across similar before and will hopefully have the answers.
Terry
sent using wifi hot spot from my phone.