You’re right Kitz, we’ve probably been over all this, sorry if I am repeating myself.
Re missed OR appointments, yes that’s a problem, for which I personally think heads should roll. My worry is that fixed compensations will just legitimise such events, and make matters worse, as has happened in air travel...
...Forty years ago you could be pretty sure if you bought a ticket, unless the airline went bust, you’d fly. Nowadays all you can be sure of is you’ll get compensation if it doesn’t fly, unless of course the airline’s clever lawyers can avoid it, and they often will. Either way, cancellations nowadays are much more common yet imply no loss of reputation whatsoever to the airline, all thanks to a ‘compensation agreement’.