I've been on fttc for a year now and it has been very stable. Prior to fttc I had an unreliable 2mb connection.
I have a quite noisy line, a background buzzing/hum type noise which I've always attributed to having fibre broadband and cordless phones so I've put up with it. This week the buzzing became louder along with loud crackling making phone calls unpleasant so I did Plusnets online test and it came back with this.
Fault location: CE
Diagnosis code: T020
Description: FAULT - Earth Contact
After a day the crackling ceased and I thought the fault was fixed but this morning I had a txt to say an engineer was calling. He plugged into the test socket and despite no crackling he said the line was too noisy, a noise I'd always thought of as normal as previously mentioned. He plugged his test equipment and there was one red cross which I think was something like D cap?.
He had to wait for a hoist as the poles are tall. One pole at the start of our lane half a mile away has some damaged outer shielding, been like that for some years and been tested before still showed no problems. The pole near our property seemed to indicate a fault and he said could be underground and would need to be dug to find the connections. He couldn't do anymore, this was a job for a digging engineer.
An hour later I got more txts to say the engineer was working on the job. I couldn't see him at the pole which the first OR man told me wanted checking but I did see him at the other pole. I went to see him and he knew about the pole but was checking the damaged cable. He came to the pole near us and I left him, but he didn't do any digging and went back to first pole. About an hour later he had gone, he had put a large joint on the pole where the damaged cable had been.
The buzzing noise is still there. I will see if Plusnet close the fault as fixed. Am I being too premature? Will I see someone return to check the underground connections on the pole near us?
Incidentally I have G INP enabled at 52 is this because of the line noise?