I am currently assisting some neighbours, in a rather odd situation. It appears for all the world that they have been hit by one of the fake virus scams. A remote helpdesk convinced them to facilitate remote access, then 'discovered' lots of nasties, then demanded several hundred pounds to remove them.
But the thing is... This was an outward call, to an 0800 number that they had been given that was supposed to be Norton. I'm not saying at this stage what the number was or who gave them the number (not me!) but it was a source that would reasonably be trusted.
I'll be trying to get to the bottom of things and will probably start by talking to the real Norton but meanwhile, any inspiration or suggestions would be useful.
I'm assuming it certainly wasn't Norton on the other end of the line?