Logs from AA and BT. Note: the user cwcc@a is me.
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Yesterday 22:32:28 Yesterday 22:33:43 BT Test xDSL Copper Test:Pass Standalone sub test passed successfully.Pass Copper Line Test Successful DS01:Line Test OK cwcc@a
5 Sep 17:10:11 5 Sep 17:10:13 Wait customer confirms fault closed PSTN Fault - NSY Shaun@a
2 Sep 17:06:01 5 Sep 17:10:11 Wait for supplier to confirm fault cleared PSTN Fault - NSY Shaun@a
2 Sep 17:05:57 5 Sep 17:10:08 Track fault and update customer PSTN Fault - NSY Shaun@a
5 Sep 08:47:18 Track PSTN Fault 5-7-110545081760 Informational Message: 3302 Fault is Cancelled and Closed: Timeout awaiting for CP's response bt
5 Sep 08:47:18 Track PSTN Fault 5-7-110545081760 Estimated Response Time: 2016-09-03T23:59:59 bt
5 Sep 08:47:18 Track PSTN Fault 5-7-110545081760 Status: Closed - Cancelled bt
4 Sep 08:47:01 Track PSTN Fault 5-7-110545081760 Informational Message: 3231 Notification Only - Fault has been awaiting for CP's response for 48 hours bt
4 Sep 08:47:01 Track PSTN Fault 5-7-110545081760 Estimated Response Time: 2016-09-03T23:59:59 bt
4 Sep 08:47:01 Track PSTN Fault 5-7-110545081760 Status: Open - Associating Info bt
2 Sep 08:45:06 2 Sep 17:06:01 Wait for supplier to confirm fault cleared PSTN Fault - NSY Shaun@a
2 Sep 08:45:06 2 Sep 17:05:57 Track fault and update customer PSTN Fault - NSY Shaun@a
2 Sep 17:05:12 WLR3Test WLR3_CIDT_Test dys00556app05:31185271: Pass Line Test OK. Dial tone OK ServiceLevel:2.5, MainFaultLocation:OK, FaultReportAdvised:N, AppointmentRequired:N, LineStability:Stable, NetworkStability:Stable, StabilityStatement:Stable - no adverse line test history. CP may request an Engineer visit to investigate, test and demonstrate with the EU. Routine test & fault data available at Customer Diagnostic Tool on INFORMe under MIS>Artisan>CDT. If no fault is found clear RWT and apply Time Related Charges. Shaun@a
2 Sep 10:29:37 2 Sep 10:29:45 BT Test xDSL Status Check:Pass Standalone sub test passed successfully.Pass OK. Circuit In Sync
BRAS=2286kb/s FTR=1817kb/s MSR=2272kb/s ServOpt=1 I/L=I
A SERVICE OPTION CHANGE ORDER IS IN PROGRESS ON THIS LINE
Up Sync=519kb/s LoopLoss=42.7dB SNR=6.2dB ErrSec=0 HECErr=0 Cells=0
Down Sync=2592kb/s LoopLoss=65.2dB SNR=1.6dB ErrSec=7 HECErr=N/A Cells=0 cwcc@a
2 Sep 08:47:04 Track PSTN Fault 5-7-110545081760 Warning Message: 3306 The line has tested OK. If you wish to proceed further you need to book an appointment bt
2 Sep 08:47:04 Track PSTN Fault 5-7-110545081760 Estimated Response Time: 2016-09-03T23:59:59 bt
2 Sep 08:47:04 Track PSTN Fault 5-7-110545081760 Status: Open - Associating Info bt
2 Sep 08:46:59 Track PSTN Fault 5-7-110545081760 Informational Message: 4068 Notification only - Main fault location changed bt
2 Sep 08:46:59 Track PSTN Fault 5-7-110545081760 Estimated Response Time: 2016-09-03T23:59:59 bt
2 Sep 08:46:59 Track PSTN Fault 5-7-110545081760 Status: Open - Associating Info bt
2 Sep 08:45:27 Track PSTN Fault 5-7-110545081760 Informational Message: 4040 Notification only - Estimated Response Time. bt
2 Sep 08:45:27 Track PSTN Fault 5-7-110545081760 Informational Message: 3100 Trouble Report Accepted bt
2 Sep 08:45:27 Track PSTN Fault 5-7-110545081760 Estimated Response Time: 2016-09-03T23:59:59 bt
2 Sep 08:45:27 Track PSTN Fault 5-7-110545081760 Status: Open - New bt
2 Sep 08:45:16 Track PSTN Fault 5-7-110545081760 Message Informational 9323 The asset care level 2.5 will be applied rather than the specified service level. bt
2 Sep 08:45:16 Track PSTN Fault 5-7-110545081760 Message Informational 3241 Notification Only - Trouble Report Creation Request is Pending bt
2 Sep 08:44:24 WLR3Test NSY dys00556app04:315924483: Fail FAULT - Battery Contact ServiceLevel:2.5, MainFaultLocation:LN, FaultReportAdvised:Y, AppointmentRequired:N, LineStability:, NetworkStability:, StabilityStatement: Shaun@a
2 Sep 08:39:28 WLR3Test WLR3_CIDT_Test dys00556dat01:32965188: Fail FAULT - Battery Contact ServiceLevel:2.5, MainFaultLocation:LN, FaultReportAdvised:Y, AppointmentRequired:N, LineStability:, NetworkStability:, StabilityStatement: Shaun@a
2 Sep 05:34:47 2 Sep 05:34:58 BT Test xDSL Status Check:Pass Standalone sub test passed successfully.Pass OK. Circuit In Sync
BRAS=2286kb/s FTR=1817kb/s MSR=2272kb/s ServOpt=1 I/L=I
A SERVICE OPTION CHANGE ORDER IS IN PROGRESS ON THIS LINE
Up Sync=519kb/s LoopLoss=42.7dB SNR=6.1dB ErrSec=0 HECErr=0 Cells=0
Down Sync=2592kb/s LoopLoss=65.2dB SNR=1.5dB ErrSec=0 HECErr=N/A Cells=0 cwcc@a
2 Sep 05:27:26 2 Sep 05:28:19 BT Test xDSL Copper Test:Pass Openreach network fault found.Pass Openreach network fault found. T051:FAULT - Battery Contact