I have an FTTC connection that has not had any problems since it was connected over 2 years ago, it's consistently connected at around 76Mb. Yesterday I noticed a few short blips where connectivity appeared to be lost, just out of curiosity I decided to swap out my ECI modem for an HG612 in order to have access to stats. The stats on the HG612's web interface didn't show any errors (zero in fact) and the line rate seemed fine, still just out of interest I downloaded DSLstats and set up an account at MyDSLWebStats.
After noticing a resync and drop to 62Mb overnight I looked at the error data on MyDSLWebStats to my surprise it turned out I was getting FEC errors of about 30,000/min before the resync and about 300/min after - the HG612 web interface had been showing zero errors. My HG612 is running firmware A2pv6C030b.d22g.
Here's why I am concerned, I am due to migrate to BT Infinity from Plusnet very shortly(7 days), however my experience of BT suggests moving to a very large ISP with offshore tech support would be a massive headache if you are trying to solve anything other than a very obvious line fault. They have millions of customers and they are not going to expend much energy helping the average person. So I will not migrate to BT if I believe I have the beginnings of a possible fault - I will migrate to a smaller ISP who can spend more time sorting things out, if that becomes necessary.
So I need opinions on my FEC rates in order to decide whether to ignore them and migrate to BT or play it safe and pick a smaller more customer focused ISP? My username at
MyDSLWebStats is "PhilStat" if anyone wants to look at the past 24 hours data.