Hoping some of the wise heads on here can shed a little light on my problem with my TT Fibre connection.
A little history
I have been with TT Business for three years now on ADSL via their LLU at the Kirkbymoorside exchange
https://www.samknows.com/broadband/exchange/MYKMS on a good line, a short distance from the exchange and have had a faultless service with good speeds.
When a cabinet was eventually installed, to service the exchange only lines, I transferred to Fibre three weeks ago. The managed installation was by BTOR and I was left with the Talk Talk 635 Super Router. The line tested well and I was synced at 79/19.
Every day since I have experienced several disconnections per day usually lasting at least half an hour.
At all times the line remains synced but I experience the following:
1. noticeable slow down in resolving websites.
2. after 5 - 10 minutes the authentication drops.
3. 5 - 10 minutes after that the connection is back up.
4. 5 - 10 minutes of very slow broadband before going back to full speed.
I initially removed the HG 635 and installed a Fritzbox 7490. The Fritzbox would report PPPOE timeout errors. If left alone it would eventually authenticate but this would take at least 30 minutes and occasionally over 1 hour. The only way to negate this was to pull the DSL cable and leave it for ten minutes. On reconnection the router would sync and authenticate within a couple of minutes and I would get a full speed connection.
For the last week I have had the HG 635 connected via the VDSL port (to help minimise the excuses from TTB) but still see the same issue.
I also have TT Fibre at home, again on an exchange only line to the same cabinet, and experience the same issue. I also know of two other customers on the same cabinet (via BT) who have reported frequent disconnections and subsequent slow reconnections. This may be a red herring but possibly relevant.
I will post some Tracert results taken during the downtime and also the results of Think Broadband's Ping Quality Monitor once I have collated them.
Talk Talk support have been aware of this issue for three weeks now and where possible I raise every outage. So far they have sent an BTOR engineer out twice to check the line and like the initial installation the line has tested out fine. The fact that I have never lost sync would also seem to confer that the line is OK.
As well as looking for some insight in to what may be happening I would also appreciate some advice on how best to progress this through technical support. Despite raising the issue with the CEO and getting bumped up the support tree TT seem reluctant to do anything other than tinker with my router settings and run line checks.
Thanks in advance.