thanks Gary,
taken onboard, its been on my mind all day today and I made myself ill worrying about it, had to go lie down cos wasnt feeling to well. At least I know I haven't done anything wrong , the reason he is getting 8Mb sync instead of 16Mb sync is because he uses a really long extension lead from hallway into living room where it feeds the router, his SNRM was through the roof, he may even be fixed on an 8Mb package (he was on ADSL2+) , but I think its that, see I pointed it out that he should be getting 16Mb ... he said "oh im on cheapest package" and I said "I dont think it matters, I think BT are same speeds on all packages" - i showed him the RCO saying he could get 16Mb - but I went on to show and explain the SNR Spectrum and how his broadband is spot on, now I think about it he may have dwelled on this "should be getting 16Mb" issue and now assumes its my fault he aint getting it... silly thing is if he approaches me about it I could sort it out in seconds... he has always had 8Mb and its been enough, but now ive pointed it out he thinks he had more and ive broke it.
ah well, watch this space