@ Asbokid - Mr-Slant is saying that , but he also thinks my
entire run of cable has been switched, when it hasn't - I am on the same cable and same pairs to the exchange apart from the last 70-90m up here.
consider this:1) only a 70-90m run has been changed into different pair / same cable
2) I was getting the same 11-12Mb speed for 36 hours after the switch before any engineers came out.
3) those noise spikes were present on my old line
4) Line Attenuation (upstream) fluctuates 8-16db
what happened was as soon as they switched the phone line over to MSAN
(my broadband was already there for 6 weeks) the speed dropped and would be anywhere from 7Mb-13Mb and we had problems on the line, I contacted sky and the next day they sent an engineer out too exchange too fix what they said was a "crossed wire" - when he done this my broadband speed dropped to the 3Mb and no phone...for 4 days...until the next lot of engineers eventually changed that 70m run onto a different pair but in same cable, then its back up to 11-12Mb again (but stable).
I am pretty certain considering the above AND the fact my upstream line attenuation fluctuates between 8-16db that there is still a fault at the exchange somewhere - if it was the change in pairs then the speed loss would not have happened before?? - that speed fluctuated because them switching me over kicked over a fault at this end which wasn't previously affecting my signal..but now it did...dunno how? change in voltages or build up of resistance due to the fault at the exchange , the phone rang a few times and other people were on the line - i think there was too much voltage on the line because of this new fault and caused my degrading cable
(which previously wasnt affecting my broadband) to "fall-over" and become a massive nuisance...I dunno if that's possible but thats what I think happened. this is when the phone become really bad, the next day the engineer done something at the exchange and the phone went dead and the broadband dropped to 3Mb...like I say it stayed like that for 4 days - then these 3 engineers manage to find the bad bit in cable that was "kicked over" by the fault at the exchange...change the pair in that run which repaired that...then my broadband is back up to 12Mb (
roundabout the same figure after the switch and before phone went dead)taking into account all that and the fluctuating Upstream Line Attenuation; I think there is still a problem in the exchange...
what do you think?
Iam so pee'd off with it you wont believe it - two weeks and still not sorted, major stress chasing sky all the time cos they do NOTHING once ther reply to you, full of false promises - the tier 2 rep didnt even call me back and teir 1 called me last night and wanted to close the case!!! i told her no... she had a look on Tier 2 case it says "CLOSING PENDING"...?? she says she is back in on Wednesday and will call me at 3.30pm to see if he has called me up yet...
annoying thing is I said to sky weeks before the switch that I wanted to opt out as I was worried that the switch would screw it all up for me and give me less speed!!!! - I PREDICTED THIS WOULD HAPPEN - they said "no you cant opt out, but if your speed drops we will sort it out for you"...
iam really upset about it all actually.... feel like Iam being conned and messed about...WHY DID I BOTHER...its like being with Tiscali again!
I certainly wont ever recommend them
and they now go and advertise 6 months free on TV - I reckon they will introduce FUP/TS to manage the network congestion from further surges of new customers because of such offers - they already have loads of exchanges congested and go and do that?