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[kitz]

I dunno what to suggest now..  apart from responding to them saying that who ever dealt with your mail obviously had no idea about how adsl works and would they please pass your request on to someone who does.. because no amount of rebooting or anything that you can do will change the situation.

They need to place a request to change your Target SNR on the dslam to a lower profile (preferably the default of 6dB) rather than the 15dB which its currently set at.

You could always say too failure to meet this ongoing request will result in you asking for your MAC key.

[Floydoid]

Trouble is Kitz, I'm locked into Tiscali for about another 6 months... I'm not going to give up yet tho.

[kitz]

good luck floydy
I wouldnt either - worth (yet) another shot

[Floydoid]

Yet another 'fob-you-off' response from them:

I understand that you wish to know why the Broadband connection has come down to 6.1 Mbps from 7.9 Mbps.

After checking your line I would like to inform you that the reliable connection that can be provioded on your line is 6 Mbps.  You may some time experiencine higher connection speed, but the reliable connection possible is 6 Mbps.

If you have any further queries or suggestions please feel free to contact us. 

And my response:

My point is that before the problems in July I was consistently getting 7.9 Mbps, and since then have only been getting 6.1.  Also I am intrigued to know why you are 'unable to comment' on the data I have been providing.

On another issue, this query has been going on for a month now and you don't seem to be able to provide any positive help.  In fact I'm not sure that you have done anything at all, apart from 'refreshing the line' - whatever that means. 

If the situation doesn't improve, as soon as I am no longer tied into my Tiscali contract,  I will seriously reconsider whether I would be better off taking my custom elsewhere.

So I would suggest that you do something positive for me, as suggested elsewhere in this query thread, of if you cannot help, pass this over to someone who is willing to address the technical issues I have been raising. 

[Floydoid]

Well I don't believe it, Tiscali have 'refreshed' my line again, and look at the stats now:

Bandwidth (Up/Down) [kbps/kbps]:   288 / 8,032
Data Transferred (Sent/Received) [KB/KB]:   135.00 / 806.00
Output Power (Up/Down) [dBm]:   11.5 / 19.5
Line Attenuation (Up/Down) [dB]:   14.0 / 25.0
SN Margin (Up/Down) [dB]:   25.0 / 18.5

Surely it couldn't be because I suggested I might be buggering off elsewhere?

[guest]

Ermmm what happened to your upstream speed? 

[Floydoid]

Yeah good question.

[Floydoid]

Interesting reply tho from the boneheads at Tiscali support:

I understand that you are concerned with the broadband speed.

Mr. ********, I have refreshed that network settings for your broadband account.   Your broadband line can supports a maximum stable speed of 6mb.

I believe, this information has addressed your concern.

For any further assistance please feel free to write to us.

[roseway]

>> I believe, this information has addressed your concern.

 

[Floydoid]

>> I believe, this information has addressed your concern.

 

Yeah right, that's also what the safety inspector told the captain of the titanic.

[guest]

For any further assistance please feel free to write to us.

Preferably by post

[kitz]

 

[Floydoid]

Why the shake of the head Kitz?

[kitz]

sorry should have made that clearer..

it was the assumption they had made "I believe, this information has addressed your concern.".

[Floydoid]

Oh lol, but while my downspeed is back to where it was before, I'm not sure I want to rock the boat any more... unless you have any more helpful suggestions that is.