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Author Topic: Checking My Line Stats  (Read 41437 times)

Floydoid

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Re: Checking My Line Stats
« Reply #75 on: October 29, 2007, 09:01:49 AM »
Well this is the latest blurb I've recieved from Tiscali... looks like I'm going to have to phone them at some point.

"Dear Mr. *Stephens,

Thank you for contacting Tiscali Technical Support.

I gather from your email that you are not receiving 8 Mbps connectivity, though you are subscribed to MAX.

I would like to put forward some clarifications regarding the Tiscali Max package. The speed of your line depends on a number of factors:

1. The download speeds on this product will be the maximum your line can reliably support up to 8Mb. This will depend on the quality of your line and distance from exchange. 

2. Quality of the actual BT copper phone line.

There are also other things that can affect your connection speed - such as the length & quality of any phone wiring extensions in your home; the age and the type of the ADL modem; the speed of the computer and whether the ADSL micro filters you have are correctly installed.

I performed certain tests on your BT line & found that it supports a maximum speed up to 6 Mbps.

We are working with BT and are in the process of upgrading the lines.  This is an ongoing process, and it may be possible in the near future to increase the Internet speed.  However at this stage we are unable to advise you of the time scales involved.

Regards,

Tiscali Technical Support"

* This is not even my name... only the 'St' bit is correct.
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guest

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Re: Checking My Line Stats
« Reply #76 on: October 29, 2007, 10:40:24 AM »
Hmmm. On the basis of the stats we've seen here, Tiscali Technical Support are either :

a) lying to you to get rid of your ticket quickly;
b) totally clueless;
c) both.

Get another ISP when you are out of contract is the only advice I can give :(
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Floydoid

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Re: Checking My Line Stats
« Reply #77 on: October 29, 2007, 11:03:44 AM »
I have again asked them directly if they can set my target noise margin at 9dB... if I don't get a satisfactory reply, I'll be phoning them.

BTW the speedtouch 576 arrived this morning and appeared to install without a hitch.
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guest

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Re: Checking My Line Stats
« Reply #78 on: October 29, 2007, 11:15:10 AM »
That's good - the Speedtouch 576 should show far more accurately (with DMT Tool) what your line is capable of.
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Floydoid

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Re: Checking My Line Stats
« Reply #79 on: October 29, 2007, 11:16:39 AM »
Umm, what is 'DMT tool'?
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guest

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Re: Checking My Line Stats
« Reply #80 on: October 29, 2007, 11:21:53 AM »
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Floydoid

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Re: Checking My Line Stats
« Reply #81 on: October 29, 2007, 11:32:09 AM »
Ah cool, I think I'll let it 'bed in' first before I try anything fancy...

Inane question #1: Is it recommended to turn the router off at any time?
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Pwiggler

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Re: Checking My Line Stats
« Reply #82 on: October 29, 2007, 01:04:48 PM »
if you can, leave the router on all the time, saves it having to resync and retrain (if left off for long enough)

... but sometimes you may have to reboot your router as part of diagnosing a dead connection for instance.

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Paul

Floydoid

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Re: Checking My Line Stats
« Reply #83 on: October 29, 2007, 01:36:57 PM »
Inane question #2: How do you reboot the router?
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roseway

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Re: Checking My Line Stats
« Reply #84 on: October 29, 2007, 01:43:32 PM »
Two ways:

1. From the router's web interface - click on 'Speedtouch' at the left side, then under 'Pick a task' select 'Restart'.

2. Switch it off, wait 10 seconds, switch it on.
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  Eric

Floydoid

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Re: Checking My Line Stats
« Reply #85 on: October 29, 2007, 03:57:08 PM »
Aah, as simple as that. :)
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guest

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Re: Checking My Line Stats
« Reply #86 on: October 29, 2007, 06:18:16 PM »
When you get a chance, post up some stats from the router's web interface so we can see if it agrees with the ST330 you were using.

When you're in the web interface go to Broadband Connection -> DSL Connection -> Details and paste what it says there.
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Floydoid

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Re: Checking My Line Stats
« Reply #87 on: October 29, 2007, 07:34:27 PM »
Quote from: rizla on October 29, 2007, 06:18:16 PM
When you get a chance, post up some stats from the router's web interface so we can see if it agrees with the ST330 you were using.

When you're in the web interface go to Broadband Connection -> DSL Connection -> Details and paste what it says there.

This is what I get:

Uptime:   0 days, 9:20:24
Modulation:   G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:   448 / 6,144
Data Transferred (Sent/Received) [MB/MB]:   7.82 / 71.80
Output Power (Up/Down) [dBm]:   11.5 / 19.5
Line Attenuation (Up/Down) [dB]:   14.0 / 25.0
SN Margin (Up/Down) [dB]:   19.0 / 23.5
Vendor ID (Local/Remote):   TMMB / GSPN
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
Loss of Link (Remote):   0
Error Seconds (Local/Remote):   0 / 0
FEC Errors (Up/Down):   0 / 0
CRC Errors (Up/Down):   0 / 0
HEC Errors (Up/Down):   0 / 0
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guest

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Re: Checking My Line Stats
« Reply #88 on: October 29, 2007, 08:14:08 PM »
That line is capable of a LOT faster speeds than 8Mbps - just as we thought before. I'd guess 15Mbps or so if you were on an ADSL2+ supplier.

Tiscali are talking nonsense - as usual.
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Floydoid

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Re: Checking My Line Stats
« Reply #89 on: October 29, 2007, 08:37:06 PM »
Yeah just as luck would have it, today Tiscali sent me an invitation to take part in a customer satisfaction survey... needless to say I've given them a not too glowing report.
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