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[awbh]

Hi I am new to ADSL+2 so I am looking for some assistance. 
I believe that when my local exchange first moved onto 21CN I was seeing a far better speed than now.  I have called orange but frankly that seems to be a complete waste of time. 
The local exchange is less than 1/2 mile away and the line sounds quite when you listen to the phone (no crackling). My line stats are below. And I have done a BTW speed test which I have also put below. 
What I can't understand is why is the IP profile set so low?  Am I correct in thinking that this is a restriction on my connection stopping me from achieving the lines full potential?  If my line is capable of more speed how can I go about getting the parameters changed?

Broadband Type: ADSL
Broadband State:  Connected
Internet State:  Connected
Time Connected:  1 day 22:54:26
Downstream Rate:  14463kbps
Upstream Rate:  1163kbps

Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
 
Data Rate Information
Stream Type Actual Data Rate
Upstream 1163 (Kbps.)
Downstream 14463 (Kbps.)
 
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin       6.5 dB      12.1 dB
Line Attenuation  5.8 dB      14.0 dB
 
Indicator Name Near End Indicator Far End Indicator
Output Power     11.6 dBm  0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 206      17
Interleaved Path CRC Error NA NA
Loss of Signal Defect 2        0
Fast Path HEC Error STR 1195    5
Interleaved Path HEC Error NA NA
Error Seconds 298         16
 
Statistics
Received Cells 48933502
Transmitted Cells 37210123
 
BTW Test

1. Best Effort Test:  -provides background information.

 Download  Speed
 12.41 Mbps
   
0 Mbps 21 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 12.41 Mbps
 For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
 IP Profile for your line is - 12.76 Mbps

2. Upstream Test:  -provides background information.

 Upload Speed
 0.97 Mbps
   
0 Mbps 0.83 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.97Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps


Your assistance is very much appreciated.

[roseway]

Hi and welcome.

On a BT based connection the IP profile is 88.2% of the connection speed.

14463 x 0.882 = 12756 kbps which equals 12.46 Mbps, so your IP profile appears to be slightly higher than the spec says it should be. I'm afraid you won't be able to get it raised unless your sync speed increases.

However your downstream SNRM is 12.1 dB, so it looks as though your connection has been unstable and DLM has raised your target SNRM. If it's now stable the target SNRM should be reduced by DLM over some time, and you'll get higher speeds. You may be able to get the connection reset, but most ISPs are unwilling to do that.

[awbh]

Eric,

Thanks for your reply.
What sets the connection speed?
The BTW test shows a Max speed of 21Mbs
Given how close we are to the exchange I thought we would see a better result.

[roseway]

Sorry, I was editing my reply while you posted your message.