Hi I've been reading Kitz help pages and forum for over a week now .. Fantastic! - Very Helpful Indeed 8)
My ProblemOn the 1st of April I got a call from AOL asking me would I like to accept a new contract.
I told the man that phoned...
That I wasn't sure because we have a very old master socket that needed replacing.
He Said...
" Do Not Worry! - When you are on the new contract will will come out and take care of that for you. "So in the end I excepted the new contract of....
Phone Line Rental - AOL
Phone Calls - AOL ( Free UK Calls )
Cost... £11.25 per month
Broadband - AOL ( LLU )
UpTo 24 Mbps
50 GB Download Limit
+ Free Router
Cost... £14.99 per month
Total Cost On New Contract ( Phone - & - Internet ) = £26.24 per month
NOTE : My old contract consisted of....
Broadband - AOL ( LLU )
UpTo 8 Mbps
10 GB Download Limit
Total Cost... £14.99 per month
Note: Phone line rental was with BT
My new AOL contract started on the 21st of April.
And I've had nothing but problems ever since
The 21st came and I eagerly put my new AOL contract details into my router.
Everything seemed just fine at first. I couldn't actually believe just how quick and easy it had been to make the change over.
Apart from not seeing speeds anywhere near 24 Mbps ... Was Really Happy!
Happiness was short lived though
And by the end of the first day I was already seeing symptoms of something being terribly wrong with my Internet.
1) Another forum I use started being scrambled at the top.
2) Started to see many Server Not Found / Page Not Found messages.
In the next few days....
3) My Internet started to constantly cut out ( Red Light On Router )
I phoned AOL but the lady wouldn't help me because I wasn't using the router they had provided me with.
A few days later...
I phoned AOL and asked could someone come out to replace my master socket.
Well after about 4 hours on the phone arguing with approx 6 different people...
AOL did send a Talk Talk engineer out - & - The Talk Talk engineer did
NOT fit a new master socket
However!
I will say he was very nice and did remove an old extension wire and the bell wire. And my down sync speed went up to about 9555 Kbps
my noise margin (
Down ) went from 9 - to - 12
But The Next Day... Problems Started Again!
Internet Cut Off - & - Red Light On Router
Not the ADSL light.
The actual Internet light that looks like a candle.
What I've Done...
Lowered MTU Today .. From 1450 - to - 1400
Changed Micro Filter
Checked router settings over and over again.
PS.
I have been checking out the Talk Talk forum ( Coz AOL Forum Closed ) and it is Full of people with my problem.
While I Was There...
I noticed that Talk talk staff are telling people to use OpenDNS.
First Question...
1) Can you use OpenDNS if you have your Phone Line with your ISP?
2) Is it legal for Talk Talk to be telling people to use OpenDNS
Thanks In Advance!
Zoe
PS.
Just done at 7.20pm
Note : Upload is normally a little higher.