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[kitz]

It is rather unfortunate  that most other ISPs seem to be aware of and be able to resolve this type of fault.

The fact remains that this keeps occuring with BTBroadband  (who have their customers running around in circles) is in-excusable.

Some-one needs to ensure that the Indian call center is well aware that this type of fault can occur,  and they should not be putting their customers through this again and again when it is a very easy fault to fix.

[Chris P Duck]

WOO! Kitz for PM!

[Pwiggler]

kitz

they all work to a script and if it isnt fixed by the end of the script they book an engineer to check the line.

the script which they sent to burrows is exactly what they talk you thru when you ring 'em.  i deviated from their scripts many times with additional diags and they were lost.  their 2nd and 3rd level were no better.  they tried to baffle me with bulls**t but when i asked em to explain and corrected them, they were speechless (not at my talent, he really didnt know what to say   ).

i once got thru to the uk techs who said they would sort my throttling prob and i should call back the following day, he gave me a tel no # and a pin # to get thru but guess what  the pin didnt work ! and the problem wasnt sorted.

trouble is with my throttling prob, now they've admitted doin it, the arent gonna say 'oh, ok, mr pwigg, i'll just unplug the switch which is shaping you', so i'm stuck with it (boooooo hoooooooo).

(god venting is good)

[Burrows]

i agree with u all, indian call centres.... are just cheap ways on customer service for BT

they just use scripts, on each reply... an then yes arrange for a engineer 

hope u can get in touch with that BT person kitz 

otherwise i will have to deal with a crap internet for another 12 months...

[kitz]

WOO! Kitz for PM!

Not sure about that - and obviously I cant make any promises at all.  I've just outlined a few things to someone to see if he can help.
Ive not heard anything though :/

[Burrows]

hmmn am gunna try send ur draft email under complaint on BT website

see if they act more seriously on it through that 

[Chris P Duck]

Sheer coincedence, my line dropped for the first time in weeks and synched at a low speed. This caused my IP prfile to drop t0 2500k. I forced a resycnch at got 4608kbps which should be enough to get my normal 4000k profile back. But no, after 2 1/2 days it went up to a 3000k profile and now well over three days later, Im still on a 3k profile FFS. I dont think I can go through all the crap with BT TBB again, so Im just going to pray it sorts itself out over the next day or two. speedtster and stats pasted below...

---------
Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 3000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  4608 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 2798 kbps

----------
Uptime:   3 days, 6:35:02
Bandwidth (Up/Down) [kbps/kbps]:   448 / 4,608
----------

ho hum

[Burrows]

yehh well ive sent a complaint an i got the same old stuff back... as i was gettin before 

out of ideas now 

[Chris P Duck]

have you managed to get through to the UK support desk yet? It does exist, you might just need to try a few times (ring 150, ask for broadband sales, ask them to transfer you to broadband "service" and then they can put you through to UK support.

Also, have you run http://www.speedtester.bt.com/   recently? Im assuming you are still stuck on the 2mbit profile?

[Chris P Duck]

just for the record by the way, Im still stuck on a 3mbit profile-
-----
Speedtester-
IP profile for your line is - 3000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  4608 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 2813 kbps
-----
Router stats-
Uptime:   4 days, 7:27:50
Bandwidth (Up/Down) [kbps/kbps]:   448 / 4,608

[kitz]

Ive tried mailing someone but have had an auto responder out of office until 9th of July, so not sure what will happen with that.

Chris -

Unfortunately cause of the way things work, then youre going to be stuck with the 3000 profile for a few days.. youre going to have to sync at the higher speed for 3-4 days before the DLM will increase yours back again :/

[Chris P Duck]

Yeah, its been 4 days 9 hours synched at the higher rate, so i just got of the phone with my contact at high level complaints and he says he will raise it with BTW...
With Regards to the shaping, he admits its going on and will do the best he can to help, but the higher powers at BT are all in favour of shaping at the moment as they cant handle the traffic, especially since the advent of the BT Vision box.
What a bunch of muppits

Burrows- I would still send in the complaint to that address I PMd you as you might get a response before their Sunday day off lol. That is the only way I got things moving and a previous fault sorted. They also offered compo

[Burrows]

haha lol am not too bothered about compo lol jus want it fixed 

i think i will wait on the reply from the one kitz sent an then... if all else fails i will try that one

thanks 

[Chris P Duck]

You will have to remind kitz to send an email on monday as Im pretty sure that as the autoreply was on the recipient wont have recieved anything. If you get any compo you could donate a % to the kitz site fund lol

[Burrows]

i wud do haha, but yeh am not too interested in compo =]

i jus want my connection fixed haha, or suppose if they do u can have it all 

but yeh lol lets not get into that talk for the time being...