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[adslmax]

[Moderator note: These posts have been split off from an earlier thread, as they are worthy to be a topic in their own right.]

Goodbye Plusnet next week. Leaving Plusnet. Disagree with renewal contract with PN. My daughter agree with me she will pay half with me for G.fast service. 

My FTTC 80/20 with line only (phone number) will be transfer over to new ISP will be on G.Fast 160/30 with line only. (will be on TalkTalk Business G.fast)

Watch this space! Will photo of Openreach G.fast Modem, my G.fast Router. Openreach engineer is booked for Wednesday 26th May.

I can see the BTw checker:

There are multiple orders open on your line which are due to complete by 26-May-2021.

There is currently a Broadband cease pending or in progress against this line. This cease is due to complete by 26th May 2021. This will not stop you ordering Broadband from a new supplier, but it will delay the provision of the new Broadband service.

Telephone Number 01952****** on Exchange CUCKOO OAK is served by Cabinet 8

Featured Products
   

Downstream Line Rate(Mbps)
   

Upstream Line Rate(Mbps)
   

Downstream Handback Threshold(Mbps)
   

WBC FTTC Availability Date
   

WBC SOGEA Availability Date
   

Left in Jumper
   VDSL Range A (Clean)    80    74    20    19    67    Available    Available    
VDSL Range B (Impacted)    80    73.4    20    19    67    Available    Available    
G.fast Range A (Clean)    282.9    203.6    44.1    21.3    179.8    Amber    Amber    
G.fast Range B (Impacted)    237.6    173.8    31.1    15.4    157.8    Amber    Amber    

Observed Speeds
   
VDSL
Max Observed Downstream Speed (Mbps)    80                
Max Upstream Observed Speed (Mbps)    20                
Observed Date    --    2021-05-18    


Service Notification
6:00pm, Tuesday 11 May 2021
The customer was mailed the following message to address(es) (*************@*********.com, postmaster@***************.plus.com):

Subject: Leaving Plusnet - what you need to know

Leaving Plusnet
What you need to know
--------
Hello ****************,

Account username: ******************

Phone number affected: 01952******

We're sorry to hear you're leaving us.

Another service provider has told us that you want to move your broadband and phone away from Plusnet.

Your broadband and phone services are scheduled to transfer automatically on 26th May 2021 and will result in the cancellation of your Plusnet account. This means that on this date, your services will be taken over by your new provider and you won't need to contact us to cancel your service with us.

When you leave Plusnet
======================
You'll receive a cancellation bill with the charges you need to pay.

Because you're moving your broadband and phone before the end of your minimum term, you will be subject to early termination charges. These have been calculated at £0.00.

[re0]

Do you still have the Zyxel XMG3927-B50A?

I thought you just renewed with Plusnet?

[adslmax]

Yes still got Zyxel XMG3927-B50A

I thought you just renewed with Plusnet? - Nope I cancelled it within 14 days (disagree with offer deal) as I am out of contract anyway!

Still very nervous of next week switch over to G.fast from FTTC. Different network changed as well from Plusnet Openreach network to TalkTalk Business Network.

I can't remember if new service of G.fast on the day of first installing by engineer mean DLM will be inactive for the first 48 hours is that correct?

The isp told me I better off start off with G.fast 160/30 see how it go and the isp will tell me if my line is good enough for upgraded to G.fast 330/50 for £5 extra a month. Have to wait and see what the engineer say of maximum data rate on my line from his test kit.

Will the engineer replaced G.fast faceplate?

[re0]

Yes still got Zyxel XMG3927-B50A

It's time for it to shine!

I can't remember if new service of G.fast on the day of first installing by engineer mean DLM will be inactive for the first 48 hours is that correct?

Should be active immediately, with 3 dB SNRM set in both directions initially.

The isp told me I better off start off with G.fast 160/30 see how it go and the isp will tell me if my line is good enough for upgraded to G.fast 330/50 for £5 extra a month. Have to wait and see what the engineer say of maximum data rate on my line from his test kit.

Good call. Though 160/30 is probably good enough for you both.

Will the engineer replaced G.fast faceplate?

They will replace the NTE socket with the 5C version and presumably the latest MK version of the faceplate available if it hasn't been done so already.

[adslmax]

TalkTalk Business G.fast 160/30 £50 a month inc vat and line only (no outgoing calls) with one static ip address (12 months contract) free installation charge for both line rental transfer and g.fast set up fee (free)

[niemand]

TTB don't do 12 month contracts, they're 24, and they charge £29.95 + VAT for 160.

The prices are also quoted exclusive of VAT as all business packages are by default.

You could do worse than rechecking this. That's really expensive for 160.

[adslmax]

Will going to phone them to see if that £50 are included vat and 12 months contract

[re0]

£50 seems a lot per month, especially if it excludes VAT.

I've just taken a look at the site and it should be a 24 month contract but the price, excluding VAT, is discounted to £25.95/m for 12 months then it is £29.95/m for the reminader of the contract.

Perhaps if you have an email from them, you could PM me a screenshot with your personal details removed or just copy the pricing details?

[adslmax]

Code: [Select]


Invoice Items
Description Amount
G.Fast 160/30 - 12 Month Contract (11/05/2021 - 10/06/2021) * £41.66 GBP
Sub Total £41.66 GBP
20.00% UK VAT £8.33 GBP
Credit £0.00 GBP
Total £49.99 GBP

* Indicates a taxed item.
Transaction Date Gateway Transaction ID Amount
Wednesday, May 19th, 2021 Direct Debit ******************* £49.99 GBP
Balance £0.00 GBP


Code: [Select]

Ultrafast FTTC
G.Fast 160/30 - 12 Month Contract - Line Only

Registration Date
Tuesday, May 11th, 2021
Recurring Amount (ex VAT)
£41.66 GBP
Billing Cycle
Monthly
Next Due Date
Friday, June 11th, 2021
Payment Method
Direct Debit


Code: [Select]

Ultrafast FTTC
G.Fast 160/30 - 12 Month Contract
Pending due on 26th May 2021

Line Only Phone Number 01952****** - 12 Month Contract
Pending due on 26th May 2021


Code: [Select]

G.Fast 160/30 - 12 Month Contract

1 Static IPv4 & Static IPv6 /48
No filtering
Up to 160mbps download and 30mbps upload
Line Rental Included (Emergency Calls Only)
Unlimited
Free Install/Migration
Due to the speeds of this service we advise customers to find and purchase a router of their choosing. A modem configured as an ethernet bridge will be provided as part of the engineer installation.

£41.66 GBP plus vat 20%
Monthly £49.99


[re0]

When you contacted them initially, did you specifically request a 12 month contract? It's interesting because they only advertise 24 months, though they do offer 12 month contracts to their partners so perhaps it is actually possible.

I do not want to encourage you to change your mind, but it seems much better value to take their 24 month offering. Unless there is something I am missing here.

[adslmax]

Been confirmed it 12 months 

[re0]

Been confirmed it 12 months 

That's for the Wholesale. What TalkTalk Business actually sells directly to customers (non-partners) usually has a 24 month contract.

[adslmax]

Yes, my isp is Wholesale partner with TalkTalk Business (not directly with TTB myself) as I know they are 24 month contract! Sorry for confused you all. Will PM u re0

[burakkucat]

Yes still got Zyxel XMG3927-B50A

Good.

Still very nervous of next week switch over to G.fast from FTTC. Different network changed as well from Plusnet Openreach network to TalkTalk Business Network.

Your current Plusnet service is carried on Openreach infrastructure as will your new TTB service. So the mention of Openreach in your second sentence, quoted above, is both redundant and irrelevant.

Will the engineer replaced G.fast faceplate?

Possibly. Maybe. (I'm not that sure one would be particularly useful. All of those clip-on faceplates and filters have been built to a cost rather than a standard . . . and it shows in the quality of the contruction.)

If you do not use a telephony service on that line then no filters are required.

[Edited to fix a typo.]

[adslmax]

Does new service G.fast carry the same DLM history record to be carried forward onto G.fast service or will it be brand new DLM resetted?

Does this router Zyxel XMG3927-B50A will show full stats rather than Openreach modem for dslstats?

The new ISP wholesale from TalkTalk Business is UnchainedISP https://clients.unchainedisp.net/cart.php?gid=25 as they reply to my ticket below:

 Hi,

Many thanks for this information. These will help me. Am I correct that my line rental will remain with BT Wholesale and G.fast will be either TalkTalk Business or BT Wholesale backhaul?

The G.Fast will be using TalkTalk Business backhaul back to our network and the line rental is also moving away from Plusnet into our control and will be an Openreach WLR line. The line can only be used for emergency calls outbound though. You will still receive inbound calls as normal but as I know you're hard of hearing, I seem to recall you don't use the landline phone very much.

Cheers,

UnchainedISP


P.S. I almost moved to Zen Internet for G.fast but they told me they don't do G.fast 160/30 anymore as they put the higher speed tier now as they say my line only do 119/14 (don't know why zen is very low estimate speed for G.fast) for £59.99 a month on a 24 month contract as I told them no thanks. This is why I went for UnchainedISP as they can do G.fast 160/30 via TTB backhaul, including static ip address and only 12 month contract. Next door neighbour they told me they have no issues with EE G.fast as they are getting 270/44 in the last 10 months, so I expecting 160/30 should be easy on my line.

I am using plusnet hub at the moment as my Zyxel XMG3927-B50A are saved all the new isp username / password with G.fast vlan 101 PPPoE (ready for next week)

4. Board version:   Plusnet Hub One
5. DSL uptime:   0 days, 23:37:18
6. Data rate:   19999 / 79903
7. Maximum data rate:   20628 / 79935
8. Noise margin:   6.2 / 5.0
9. Line attenuation:   12.3 / 10.7
10. Signal attenuation:   12.3 / 10.7
11. Data sent/received:   6.7 GB / 39.3 GB