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[Tekno]

Hello,

Thanks for looking. I'm new here and came across this forum via Google, I would really appreciate any help/advice as getting no where with TalkTalk, just going round in circles like an infinite loop with talktalk. I will explain as clearly as possible and would appreciate any advice/help given.

Some things i will mention before going into detail.

• I have TalkTalk Fibre Medium, max download 38Mbps, max upload 2Mbps
• I use my own Asus RT-AC68U Router (latest firmware) with BT Open Reach Modem
• When testing and diagnosing TalkTalk insists on using their own provided TalkTalk super router so i currently using it until problem is solved
• My line can handle max download 76Mbps, max upload 27Mbps, (BT OR Engineer showed me on their device) so not a problem with my line not being able to handle Fibre medium
• TalkTalk super router reports my line can support max download 85Mbps, max upload 27Mbps (slight difference between what BT OR engineer showed me)
• I have no problems with my landline as in voice calls are clear, no noise, no interference etc, just my fibre broadband
• My upload speeds are always where they tend to be 1.80Mbps, upload speed never seems to be effected.
• When my service is fine (no problems) my downloads reach maximum 38Mbps and stay near enough there without problems.
• My phone line and BT socket is approx 2 years old, was put in brand new when i moved into property from previous place.
• I have no extensions or anything, router/modem is rite next to BT socket and connected directly to BT socket.

I am a TalkTalk customer phone/broadband (FTTC). I had a problem last year and this may or not be related. Back over 18 months ago i had a problem that lasted about 12 months or so, what happened was my speed was all over the place and has some disconnections, after 12 months of hell with multiple TalkTalk BrightSparks (what a joke they are) and BT OR engineers I come to agreement with TalkTalk and seized all my services with them. Basically sometimes problem would show a fault when TalkTalk did a line test but mostly it never did show a fault, BT OR came out numerous times and problem never got solved. So after about 2 months after i seized all my services with TalkTalk i decided to try them once more. When BT OR activated services etc the BT OR Engineer said my trouble all that time previously was likely due to my line not being properly secured which he said he had now sorted.  Since then which was sometime back last year  after all services was activated again i never had anymore problems which was good.

Between the 8th-11th January 2015 I spotted some BT OR engineers outside doing work on the pole, don't know what they was doing but when i saw them the first thing came to my mind was hope they don't cause me problems, since they had been doing whatever they was doing on the pole my download speeds are all over the place. I refused a bright sparks engineer this time as TalkTalk treat us all like dummies and i know for 100% fact it's not my hardware or internal problem as this has also been confirmed over and over by Brightsparks and more importantly BT OR. Now it could be coincidental but i believed it maybe due to BT OR doing work etc on pole.

After hours of hell on phone with TalkTalk they agreed it could be an issue like before. They said they will request a "Specialist Fault Investigator" out from BT OR. BT OR Engineer came out yesterday Tuesday 20th January 2015, he arrives at 10:25AM and left approx 1PM, within that time he did a multitude of tests, unfortunately as my download speed can drop so quickly and be intermitent... whilst his device was connected he found no flucuations, everything was ok. I mentioned the pole so he went up on pole re-tightened my line etc to ensure it was all ok.

Basically he told me it's likely a TalkTalk network issue as he said he cannot find any faults or problems inside my home or with my hardware, bt socket and phone line, he phoned TalkTalk and spoke to a women whilst at my property and he asked her to do some checks their end but their system was apparently down at the time he phoned, she told the BT OR engineer they will contact me later that day and the BT OR engineer said she from TalkTalk also suggested it could be happening more in peak times when traffic is higher, which i am still awaiting a call back. He was not a Specialist Fault Investigator as TalkTalk promised me.

Basically i don't think it's an issue like before as this time i don't get disconnections and only download speed is effected but as stated above BT OR engineer double checked line and pole outside to be on safe side considering it started to happen since they was messing with it over a week ago or so now.

TalkTalk are clueless, i am atm considering ending my contract again without charges of course like i did last year as they breach their contract and never solve anything.

I have provided information below and hoping someone can spot anything that may help me, i can't rely on TalkTalk for help and am at wits end.

I have same download speed issues regardless of device used ie. Nexus 5, Nexus 7, rMBP and regardless whether i'm connected via wireless or wired state. I have a brand new Macbook Pro Retina 15" (approx 8 weeks old), i know Yosemite has issues with WiFi but they have not effected me and as i said it happens in wired state also (thunderbolt to ethernet adaptor), as i said it happens regardless of router/modem used, replaced all cables with my spares and still no luck, I have multiple apps showing my wifi signal is really good and speed between router and my rMBP is at max 1300Mbps so even when connected via wireless it's not an issue with wireless, plus i disable the 2.4Ghz band and connect to 5GHz band my rMBP also supports AC so all good there, my router is approx 9 feet away with no obstructions from my rMBP, both my Asus RT-AC68U router and BT OR modem are rite next to my master socket in living room, (BT Socket -> BT OR Modem -> Asus RT-AC68U Router) at the moment i got TalkTalk Super Router (router/modem) plugged in directly to master socket because TalkTalk insists for diagnosing, (BT Socket -> TalkTalk Router). No extensions or anything used in my property.

SPEED TEST LOG:

Speed tests with *** are the lowest speed results i managed to get for that day.

No upload speeds was recorded as they are always consistent and within normal range for me at approx 1.80Mbps, all speed tests was done in a wired state with nothing else connected to my network just my retina macbook pro which i am doing the speed tests from, speed tests done with TalkTalk speed checker as they are then logged against my online account so talktalk have all these tests, i have given all the information i possibly can to TalkTalk but still no joy. I have done some speed tests with speedtest.net and bt wholesale speed tester and get some drops on theirs to which does show ping, talktalk speed tester doesn't show ping. I have attached screenshots to.

12/01/2015 -

08:27PM 00.47Mbps ***
08:42PM 02.00Mbps ***
09:02PM 02.00Mbps ***
09:10PM 02.00Mbps
09:31PM 02.00Mbps
10:24PM 11.00Mbps
10:48PM 28.88Mbps

13/01/2015 -

10:33AM 11.11Mbps
12:11PM 21.97Mbps
12:12PM 37.80Mbps
12:14PM 23.97Mbps
12:16PM 33.88Mbps
12:35PM 37.87Mbps
01:03PM 33.07Mbps
01:38PM 36.72Mbps
03:58PM 36.66Mbps
05:11PM 37.02Mbps
07:06PM 09.22Mbps
07:10PM 08.90Mbps
07:11PM 15.92Mbps
07:12PM 18.97Mbps
07:13PM 37.49Mbps
07:23PM 38.10Mbps
08:37PM 04.90Mbps ***
08:38PM 03.02Mbps ***
08:39PM 04.14Mbps ***
10:38PM 31.56Mbps
10:39PM 30.16Mbps

14/01/2015 -

08:53AM 17.58Mbps
10:33AM 28.42Mbps
08:16PM 20.95Mbps
08:16PM 17.01Mbps
08.17PM 36.25Mbps
10:10PM 19.74Mbps
10:11PM 18.18Mbps
10:11PM 05.33Mbps ***
10:12PM 36.50Mbps
10:13PM 31.01Mbps
10:14PM 12.15Mbps ***
10:15PM 35.09Mbps
10:21PM 15.77Mbps ***
10:23PM 29.61Mbps
10:24PM 37.07Mbps

15/01/2015 -

11:19AM 18:40Mbps ***
11:20AM 24.32Mbps
11:20AM 31.49Mbps
11:21AM 23.77Mbps
11:23AM 28.79Mbps
11:24AM 14.38Mbps ***
11:25AM 35.89Mbps
12:20PM 37.44Mbps
12:34PM 36.26Mbps
03:44PM 27.40Mbps
03:45PM 36.71Mbps
07:18PM 36.86Mbps
07:19PM 23.90Mbps
07.21PM 36.97Mbps
07:45PM 23.48Mbps
07:46PM 23.83Mbps
08:18PM 35.86Mbps
08:19PM 17.71Mbps ***
08:20PM 31.54Mbps
08:21PM 37.52Mbps
08:22PM 27.44Mbps
08:24PM 38.04Mbps
08:34PM 37.92Mbps
08:54PM 33.19Mbps
08:56PM 34.94Mbps
10:18PM 27.64Mbps

16/01/2015 -

04:09AM 33.30Mbps
04:32AM 36.83Mbps
09:16AM 34.72Mbps
11:15AM 23.94Mbps ***
11:17AM 30.45Mbps
11:18AM 36.16Mbps
12:58PM 36.06Mbps
05:39PM 32.82Mbps
06:35PM 29.68Mbps
07:28PM 11.28Mbps ***
07:28PM 15.32Mbps ***

17/01/2015 -

10:44AM 31.36Mbps
10:45AM 18.79Mbps ***
10:46AM 22.58Mbps ***

18/01/2015 -

09:57AM 35.00Mbps
10:10AM 22.43Mbps
10:11AM 20.18Mbps
10:12AM 29.15Mbps
10:12AM 20.35Mbps
10:14AM 19.14Mbps ***
10:14AM 17.96Mbps ***
10:17AM 25.13Mbps
10:19AM 21.67Mbps
10:22AM 16.68Mbps
10:23AM 20.39Mbps
10:24AM 16.22Mbps ***
10:31AM 22.77Mbps
10:38AM 19.27Mbps
10:41AM 37.24Mbps
11:23AM 37.29Mbps
06:41PM 22.48Mbps
06:41PM 29.77Mbps

19/01/2015 -

09:52AM 13.93Mbps ***
09:53AM 18.10Mbps ***
09:54AM 33.86Mbps
09:57AM 15.09Mbps ***
09:59AM 37.28Mbps

20/01/2015 -

08:10AM 20.42Mbps
08:11AM 37.49Mbps
08:16AM 36.53Mbps
08:33AM 36.58Mbps
10:28AM 27.32Mbps
02:02PM 34.08Mbps
02:14PM 15.86Mbps
02:15PM 36.50Mbps
03:01PM 31.52Mbps
05:52PM 16.83Mbps
05:53PM 12.24Mbps ***
05:54PM 15.50Mbps
05:55PM 14.07Mbps ***
06:00PM 21.77Mbps
07:09PM 15.53Mbps
07:10PM 22.97Mbps
07:20PM 34.06Mbps
07:30PM 20.11Mbps
07:31PM 23.52Mbps
07:31PM 28.42Mbps
07:33PM 22.60Mbps
07:36PM 14.01Mbps ***
07:41PM 37.09Mbps
07:47PM 17.43Mbps
07:53PM 38.13Mbps
07:58PM 36.15Mbps
08.28PM 20.46Mbps

21/01/2015 -

05:47AM 13.93Mbps ***
05:47AM 18.42Mbps ***
05:51AM 35.20Mbps
09:28AM 29.29Mbps
09:49AM 19.73Mbps ***

Screenshots

11/02/2015 -

(Some packet loss, very high ping)









I have screenshots for other days that i had taken everyday for a week however nothing really different  to what is above and to many to post but as in idea i posted some from the first day i had problem. Not had anymore packet loss since first day i did test and had some packet loss as shown in images above, since then just high ping usually when speed drops which is intermittent.

I asked the BT OR Engineer for me to take screenshot of his report, he said he was reluctant to do so, he did show me it all but only allowed to me take screenshots of what he wrote, here are those screenshots from engineer.




I also took a secret 30 minute recording when BT OR engineer came back from checking pole and you can hear him clearly state it is possible talktalk network issue and not an issue in my home, line etc. I won't post that but have got it for TalkTalk as evidence.

Sorry for the long post, i'm just lost now and I am after anything that may help me or at least so i can tell talktalk it maybe their own network. They can't be throttling me i don't think as router is showing Upstream line rate (kbit/s): 2000 and Downstream line rate (kbit/s): 39994. Also the downstream/upstream rates never change even when connection drops. TalkTalk reported it to BT OR as a throughput issue.

I don't think i can do anymore than what i have done, i feel i have done more than my fair share in giving talktalk all the information i possibly can and have been able to obtain. I know it's hard to ask but anyone think this maybe a talktalk issue based on the information i given above? i know BT OR was no good and took over 12 months to fix fault last time as stated above so BT OR are not all that great, some are and some aren't unfortunately, for me anyway. I should have someone from CEO office contact me within 5 days, so whilst i wait i'm hoping you people can give me some strong, robust advice that i can throw at talktalk and hopefully get it sorted or switch supplier, maybe i can do some more tests or something that i not done.

Thanks for any help.

[broadstairs]

Hi Techno and welcome to the forum. From my limited knowledge and experience I would agree that the speed problem would likely be a network issue somewhere, that could be anywhere and could also depend on what other users are connected to you cab and what they are doing at the time when your speeds drop. I too am a TT user and I also use their super router currently with an unlocked HG612 as a modem because I can cap my speeds manually with that, I can also get full stats from it using DSLStats, I do this because I elected to try fibre large but my line is problematic at full speed although medium was fine.

I would like to suggest that you try to obtain an unlocked HG612 to use as that way you can run something like DSLStats and get some good statistics from it like SNRM and errors like CRCs and FECs. That way we can see if you are getting noise problems when you have speed issues. I suspect others here would also like to see some stats to get a better understanding of what is happening.

Stuart

[Tekno]

Hi Techno and welcome to the forum. From my limited knowledge and experience I would agree that the speed problem would likely be a network issue somewhere, that could be anywhere and could also depend on what other users are connected to you cab and what they are doing at the time when your speeds drop. I too am a TT user and I also use their super router currently with an unlocked HG612 as a modem because I can cap my speeds manually with that, I can also get full stats from it using DSLStats, I do this because I elected to try fibre large but my line is problematic at full speed although medium was fine.

I would like to suggest that you try to obtain an unlocked HG612 to use as that way you can run something like DSLStats and get some good statistics from it like SNRM and errors like CRCs and FECs. That way we can see if you are getting noise problems when you have speed issues. I suspect others here would also like to see some stats to get a better understanding of what is happening.

Stuart

EDITED:

Hi,

Thanks for replying, i have updated my post at end as was meant to say my Upstream line rate (kbit/s): 2000 and Downstream line rate (kbit/s): 39994 rates never change even when download speed drops. TalkTalk reported it to BT OR as a throughput issue. My current BT OR mode is the ECI-CPE-MODEMS Type 1B, B-Focus V-2FUb/r Rev.B.

I have just bought a brand new HG612 3B from the well known auction site. Am i rite in thinking this one is easily unlockable? i hope so as i've gone and bought it 

My Macbook Pro Retina does not have an ethernet port, so have to use my apple thunderbolt to ethernet adaptor for a wired state, as i no longer own a Windows laptop will i still be able to unlock the Hg612 using the thunderbolt to ethernet adaptor?

Thank you.

[jid]

Hi there and welcome!

I'm with TalkTalk on the Fibre large package, recently moved from Fibre Medium.

I can confirm you're not the only one experiencing these slow downs, they are in my opinion part of peak congestion somewhere on their network. Have a scroll on this link and you'll see various threads of people complaining of peak congestion.

One thing I have found, is by trying to get my IP address to change. The 8x.xx IP's you get are congested - I'm currently on a 92.xx IP and get no peak slow downs. By using the disconnect WAN on my TP Link router, I am able to change an IP Address "on the fly".

The ASUS router should allow you to do this, the Super Router seems to hold IP addresses. What I suggest you do is try disconnected and reconnecting the session to get different Ip's, the 2.xx ones are also free of congestion from what I've found.

This is definitely a network issue on their side, but it seems it can be worked around Try and change your 80.xx IP by connecting back up the Asus, and give it a try - but don't turn off the OR modem, DLM will get you and decrease the speeds!

As for your modem being unlocked, check the guide on the main website here and then get hold of the latest SP08 firmware from this thread here. Your thunderbolt to ethernet will work fine, it's what I used to unlock both my modems

[Tekno]

Hi there and welcome!

I'm with TalkTalk on the Fibre large package, recently moved from Fibre Medium.

I can confirm you're not the only one experiencing these slow downs, they are in my opinion part of peak congestion somewhere on their network. Have a scroll on this link and you'll see various threads of people complaining of peak congestion.

One thing I have found, is by trying to get my IP address to change. The 8x.xx IP's you get are congested - I'm currently on a 92.xx IP and get no peak slow downs. By using the disconnect WAN on my TP Link router, I am able to change an IP Address "on the fly".

The ASUS router should allow you to do this, the Super Router seems to hold IP addresses. What I suggest you do is try disconnected and reconnecting the session to get different Ip's, the 2.xx ones are also free of congestion from what I've found.

This is definitely a network issue on their side, but it seems it can be worked around Try and change your 80.xx IP by connecting back up the Asus, and give it a try - but don't turn off the OR modem, DLM will get you and decrease the speeds!

As for your modem being unlocked, check the guide on the main website here and then get hold of the latest SP08 firmware from this thread here. Your thunderbolt to ethernet will work fine, it's what I used to unlock both my modems

Jamie your the man, you've confirmed everything for me

I got another thread on the go and waiting just one answer regarding changing ethernet IP address on MAC (i'm a newbie on mac switched from windows in december), as you said you can unlock as you done it with thunderbolt to ethernet adaptor, if you got time sometime and could help confirm if what i suggested is rite for changing the ethernet IP that be appreciated http://forum.kitz.co.uk/index.php?topic=14917.0

I agree and will be ensuring they won't be charging me for the BT OR Engineer visit, the fact i got voice recording 30 minutes long with engineer saying it's talktalks own network and not an internal or external problem on line and as to be fair i politely but surely demanded engineer allow me screenshots of the report as proof, he did say he was reluctant to show me and my answer was what your trying to hide.

My Asus RT-AC68U router does have disconnect WAN option, i did try to get a new ip address on the super router and oddly enough it never releases it and obtains a new one as you mentioned, talktalk forum suggest to turn off modem for 30 minutes to an hour sometimes over night, i find that tedious and a bit of a joke, they say it takes longer to get a new ip on fibre.

My ip at the moment starts with 80 so when i get my HG612 3B tomorrow and unlock i will leave it 30/60 minutes before plugging it back in as i'm told it will help DLM not think theres an issue or something along those lines.

I've got all the firmware and guides downloaded, can't wait till tomorrow, as i'm new to mac will have to get Windows 8.1 and do bootcamp as it's easy enough to do as no doubt will be easier for me as not familiar with telnet and terminal commands.

Thanks for all the help, genuinely appreciate it and am relieved i ain't the only one. I got a CEO manager phoning me in 5 days and i want something sorting or else i think i'm going to try Plusnet.

Thank you
Paul

[jid]

Hi there and welcome!

I'm with TalkTalk on the Fibre large package, recently moved from Fibre Medium.

I can confirm you're not the only one experiencing these slow downs, they are in my opinion part of peak congestion somewhere on their network. Have a scroll on this link and you'll see various threads of people complaining of peak congestion.

One thing I have found, is by trying to get my IP address to change. The 8x.xx IP's you get are congested - I'm currently on a 92.xx IP and get no peak slow downs. By using the disconnect WAN on my TP Link router, I am able to change an IP Address "on the fly".

The ASUS router should allow you to do this, the Super Router seems to hold IP addresses. What I suggest you do is try disconnected and reconnecting the session to get different Ip's, the 2.xx ones are also free of congestion from what I've found.

This is definitely a network issue on their side, but it seems it can be worked around Try and change your 80.xx IP by connecting back up the Asus, and give it a try - but don't turn off the OR modem, DLM will get you and decrease the speeds!

As for your modem being unlocked, check the guide on the main website here and then get hold of the latest SP08 firmware from this thread here. Your thunderbolt to ethernet will work fine, it's what I used to unlock both my modems

Jamie your the man, you've confirmed everything for me

I agree and will be ensuring they won't be charging me for the BT OR Engineer visit, the fact i got voice recording 30 minutes long with engineer saying it's talktalks own network and not an internal or external problem on line and as to be fair i politely but surely demanded engineer allow me screenshots of the report as proof, he did say he was reluctant to show me and my answer was what your trying to hide.

My Asus RT-AC68U router does have disconnect WAN option, i did try to get a new ip address on the super router and oddly enough it never releases it and obtains a new one as you mentioned, talktalk forum suggest to turn off modem for 30 minutes to an hour sometimes over night, i find that tedious and a bit of a joke, they say it takes longer to get a new ip on fibre.

My ip at the moment starts with 80 so when i get my HG612 3B tomorrow and unlock i will leave it 30/60 minutes before plugging it back in as i'm told it will help DLM not think theres an issue or something along those lines.

I've got all the firmware and guides downloaded, can't wait till tomorrow, as i'm new to mac will have to get Windows 8.1 and do bootcamp as it's easy enough to do as no doubt will be easier for me as not familiar with telnet and terminal commands.

Thanks for all the help, genuinely appreciate it and am relieved i ain't the only one. I got a CEO manager phoning me in 5 days and i want something sorting or else i think i'm going to try Plusnet.

Thank you
Paul

Hi Paul,

Keep us posted how you get on with the CEO team, will be interesting to see what they come up with.

And yes leave the modem disconnected for 30 minutes, this will make sure DLM doesn't intervene.

Hopefully swapping modems will also change your ip, if not post back here and I'll see what I can find out!

Sent from my Nexus 6 using Tapatalk

[Tekno]

Hi Jamie,

just updated my replied post above about a question to changing ethernet ip address on mac for unlocking, if you could if you have some spare time later or something maybe you can help. Apart from that everything seems to be easy enough.

I dealt with CEO Manager last year, no doubt they may even remember me to be fair, i sure will post back as i won't let it go this time.

Cheers
Paul

[Black Sheep]

Great result, and many thanks to jid (Jamie) for pointing out the issue almost immediately.

When I started to read 'Tekno's' post and the bit about 'engineers working at the pole', my heart sank. I was expecting a tirade of OR-bashing, but this is not the case thanks to jid. 

PS ... this is not having a pop at your goodself, Tekno. Not at all, you were just relating your tale in a very concise manner stating exactly what happened.
This is just an example of how easy it is to put 2 and 2 together, and come up with 'Openreach are to blame' as the answer. 

[Tekno]

Great result, and many thanks to jid (Jamie) for pointing out the issue almost immediately.

When I started to read 'Tekno's' post and the bit about 'engineers working at the pole', my heart sank. I was expecting a tirade of OR-bashing, but this is not the case thanks to jid. 

PS ... this is not having a pop at your goodself, Tekno. Not at all, you were just relating your tale in a very concise manner stating exactly what happened.
This is just an example of how easy it is to put 2 and 2 together, and come up with 'Openreach are to blame' as the answer. 

Hi,

When i saw BT OR was on pole and for three days and prior to that everything was great then download speeds were all over the joint i assumed they may have done something and caused my line to come loose again as it's what caused such problems last year, i stated that to talktalk just incase it was as it seemed like the problem, clearly it was just a coincidence it happened at same time as from reading here and on TT forums clearly this is TalkTalk's fault, however they still palm the blame elsewhere, the engineer was good and considerate as i was explaining everything to him, only thing was i asked him to reset the DLM as he done several disconnections whilst testing and i had to when switching to tt super router, he told me TalkTalk could do it, i said no as to my knowledge it can only be done at the exchange, regardless he never did, once my own router and unlocked hg612 is up tomorrow hopefully things will start to stabilise and hopefully get things as they once was, i don't understand the stats etc but will sure be learning to as need to see whats going on. Another thing i've been with talktalk for years prior to disconnecting last year and have lived at 4 properties and every property is at a different exchange etc but still have had problems like this before so yeah confirms really it's TalkTalk's own network and not BT OR. Unfortunately we get palmed off so much it's hard to know who to trust, i trust BT OR anyday over talktalk.

My only regret is i wish i found this forum 2-3 years ago lol. So much knowledge and advice here it's great. 

Cheers

[d2d4j]

Hi

I hope you don't mind, but would pathping not help in determining where any congestion lies to a degree.

I know it's not perfect, and you have to understand that the trace/edge systems are designed to drop pings and some packets in certain circumstances, but it would indicate routes and those that are busy.

Also, for iPhone users, there's a nice little app called nice trace, which is simple to use and shows the same results as pathping, but it's continuous

I could be wrong so I apologise in advance

Many thanks

John

[Tekno]

Hi

I hope you don't mind, but would pathping not help in determining where any congestion lies to a degree.

I know it's not perfect, and you have to understand that the trace/edge systems are designed to drop pings and some packets in certain circumstances, but it would indicate routes and those that are busy.

Also, for iPhone users, there's a nice little app called nice trace, which is simple to use and shows the same results as pathping, but it's continuous

I could be wrong so I apologise in advance

Many thanks

John

Hi John,

I own a Nexus 5 phone (android) and a Nexus 7 LTE. I have some apps already installed which gives even further details than i have given ping,trace but to be honest until you just mentioned it i never thought of using them, did not cross my mind at all so thanks as will use those apps on my phone and tablet along with everything else, might aswell go full hog whilst at it.

Also just a little update, had an email from an CEO Manager, had to reply before they phone or i phone them to confirm, i've asked them to call me but only when they have read and viewed everything. I have zipped up a 70MB file with everything from screenshots to full text log the whole lot basically and provided a link to it so they can download it all for viewing.

Will update once I do get a call within next few days probably.

Thank you

[Black Sheep]

My only regret is i wish i found this forum 2-3 years ago lol. So much knowledge and advice here it's great. 

Cheers

Ha ha ..... now you've found it you will most likely become hooked, once you get into the stats etc .......
Lots visit KITZ ......... most never leave ..... mwah, mwaaaah, 

[burakkucat]

. . . only thing was i asked him to reset the DLM as he done several disconnections whilst testing and i had to when switching to tt super router, he told me TalkTalk could do it, i said no as to my knowledge it can only be done at the exchange, . . .

Hmm . . . Something is not quite right with the above. The DLM can only be reset (circuit recalc. ? (B*Sheep will, I'm sure, clarify the terminology)) by Openreach -- most definitely not by a CP/ISP -- and it is something that the visiting engineer is able to action, if work has been performed on the circuit. (I believe B*Sheep once mentioned that it is something he can do from his work laptop computer?) The exchange has nothing to do with the process -- after all, the DSLAM is housed in the street cabinet.

[Black Sheep]

B*Cat is spot-on, as always.

A 'Re-Calc' as it's officially called on the DLM systems, otherwise known as a 'Reset', can only be performed by OR. It is quite heavily scrutinised, and we are told only to perform one if we have found and remedied a fault*.

There are 3 ways we can do this .....

1) Using the automated systems on our mobile phones
2) Via the works laptop
3) Via a phone call to our DCoE (Diagnostic Centre of <ahem> Excellence)

* I personally perform a reset before I even visit site, but only once I've viewed the circuits previous 28 day history to get a feel about what's going on. By doing this, I know the DLM isn't masking a fault when I do get to site to perform tests. Just the way I do it, rightly or wrongly.

[Tekno]

My only regret is i wish i found this forum 2-3 years ago lol. So much knowledge and advice here it's great. 

Cheers

Ha ha ..... now you've found it you will most likely become hooked, once you get into the stats etc .......
Lots visit KITZ ......... most never leave ..... mwah, mwaaaah, 

. . . only thing was i asked him to reset the DLM as he done several disconnections whilst testing and i had to when switching to tt super router, he told me TalkTalk could do it, i said no as to my knowledge it can only be done at the exchange, . . .

Hmm . . . Something is not quite right with the above. The DLM can only be reset (circuit recalc. ? (B*Sheep will, I'm sure, clarify the terminology)) by Openreach -- most definitely not by a CP/ISP -- and it is something that the visiting engineer is able to action, if work has been performed on the circuit. (I believe B*Sheep once mentioned that it is something he can do from his work laptop computer?) The exchange has nothing to do with the process -- after all, the DSLAM is housed in the street cabinet.

Lol don't think i will be leaving this forum anytime soon or in the near future 
 
I'm not sure, the BT OR engineer said TalkTalk could do it, i said "no i'm very sure it's only something that can be done by Openreach as it's phisically impossible to do it remotely," something along those lines, he was persistent and said they can do it, I thought it was something that had to be done at the exchange, i asked if he could reset it now he's been as the modem has been disconnected several times and don't want DLM kicking in. He left but never mentioned or said anything about that he reset it, nothing in report either. This is what made me slightly nervous as to why he didn't know anything about the DLM. 

B*Cat is spot-on, as always.

A 'Re-Calc' as it's officially called on the DLM systems, otherwise known as a 'Reset', can only be performed by OR. It is quite heavily scrutinised, and we are told only to perform one if we have found and remedied a fault*.

There are 3 ways we can do this .....

1) Using the automated systems on our mobile phones
2) Via the works laptop
3) Via a phone call to our DCoE (Diagnostic Centre of <ahem> Excellence)

* I personally perform a reset before I even visit site, but only once I've viewed the circuits previous 28 day history to get a feel about what's going on. By doing this, I know the DLM isn't masking a fault when I do get to site to perform tests. Just the way I do it, rightly or wrongly.

Ok that's great to know, this BT OR engineer must have not known what DLM was as he was persistent in saying TalkTalk could do it, i think it's part of the voice recording i got lol. No doubt he never checked the DLM etc as you have kindly mentioned how it can be done, something i was clearly wrong about... oops.

Hopefully with this HG612 which should arrive tomorrow i will unlock so i can get some real stats of what's going on, i'm a newbie to mac but a pro on windows so bought windows 8.1 retail for install via bootcamp as seems like theres multiple software for windows for easily measuring stats/data.

Cheers