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[covlad1987]

so it seems there is a problem so thay sending someone out on the 18th just wondering if there is a fault from  the master socket to router will i have to pay the £129. call out charge even if the contractor made the rj11 cable ?

other thing when asked why it will take 3 days i was told open reach do not work on saterday or sundays

what sort of checks do bt do when thay test for problems any thing to do with bt wholesale ie at the exchange

[waltergmw]

@ Coviad,

BT Openreach staff are, I believe, on a 5 out of 7 days rotating shift. Yesterday two vans were working in our Coneyhurst Lane. The managed to re-connect one user who had been without service for over a week and in so doing reduced one VDSL service from 17 Mbps down to around 2.5 Mbps and they also disconnected our longest D side VDSL service @ 2.25 km reducing 2.5 Mbps to a very crackly line and no VDSL at all.

Kind regards,
Walter

[covlad1987]

@ Coviad,

BT Openreach staff are, I believe, on a 5 out of 7 days rotating shift. Yesterday two vans were working in our Coneyhurst Lane. The managed to re-connect one user who had been without service for over a week and in so doing reduced one VDSL service from 17 Mbps down to around 2.5 Mbps and they also disconnected our longest D side VDSL service @ 2.25 km reducing 2.5 Mbps to a very crackly line and no VDSL at all.

Kind regards,
Walter

thankyou for that openreach being busy at this time due to this bad weather so will not put a complant in about the advisor saying thay dont come out at weekends


download 34mbps

upload       8mbps

ping 43

 

had a power cut this morning so checked my modem stats

VDSL uptime:    0 days, 02:44:02
6. Data rate:    12000 / 52809
7. Maximum data rate:    11629 / 56531
8. Noise margin:    3.7 / 5.0-------------------droped from 6.0 on both
9. Line attenuation:    0.0 / 20.1
10. Signal attenuation:    0.0 / 19.9-------slight drop from last night

 

 Line state:    Connected
Connection time:    0 days, 02:45:44
Downstream:    51.57 Mbps
Upstream:    11.72 Mbps

wondering if the problems at the exchange or the green cabinet again

[Black Sheep]

For clarification ........... we work a 6-day roster shift (Mon-Sat). Sundays are always paid at OT rates.

Yes, we are experiencing extremely high fault volume rates at the moment, due to the incredibly unstable weather we are experiencing. Engineers are being moved around all over the UK dependant on skills and availability, so it is appreciated when EU's like 'covlad' understand, and apply common-sense appreciation of the situation at hand.

 

[NewtronStar]

Geez covlad1987's upload & download speeds are better than my broadband which does not have a fault, I am sure it won't hurt you to much to wait a bit longer for your line to be fixed 

[covlad1987]

Geez covlad1987's upload & download speeds are better than my broadband which does not have a fault, I am sure it won't hurt you to much to wait a bit longer for your line to be fixed 

should be ok on tuesday lol

[covlad1987]

Download speedachieved during the test was - 37.4 Mbps
 For your connection, the acceptable range of speeds is 44.19 Mbps-55.23 Mbps .
 Additional Information:
 IP Profile for your line is - 55.23 Mbps

ok openreach came out changed master socket lines tests losing around 20+ from cabinet to home according to openreach also saying this is down to the wires from cabinet to pole could be alloy 

on the map
black-------- home 57mbps
red ----------pole 57mbps
light green (cabinet) test 78mbps
dark green ----(cabinet)test 78mbps

[covlad1987]

iv no idea bttester says one thing bt speed test using there site say something else

http://www.thinkbroadband.com/speedtest/results.html?id=139273815531856651097

[NewtronStar]

iv no idea bttester says one thing bt speed test using there site say something else

http://www.thinkbroadband.com/speedtest/results.html?id=139273815531856651097

Looking at your FTTC cab and your DB pole as the crow flys thats 162 meters, but wondering if the copper/aluminium cable is going in the opposite direction from Cab to DB pole but that would put you as 969 meters from cab but that does not look right when looking at your data rate.

[Black Sheep]

It's approx. 207mtrs from the Cabinet to your DP. You would have to estimate the distance from this point to your NTE5. The route it takes is, from the Cabinet it crosses over Everdon Rd ( re-appearing near to to No.117), then basically follows the road round until it 'Tees off' from the main cable, and runs right down the dead centre of the grassed area to your DP. Cheers.

[covlad1987]

ok now im confused.com  is there anything that can be done openreach as checked everything apart from going up the pole

as far as i know bt have not closed

Fault summary

    Fault number:VOL051-2395975435430

    Date reported:14 February 2014

    Date closed:Open

    Product affected:Broadband fault

    Telephone number:xxxxxxxxxx

[covlad1987]

phone bt calls as problem been fixed told him what openreach as done and said asked me to do a speed check using btwholesale test which a i did download speed 24mbps on a ip of 48 to 55mbps

advised me thay wait 48hrs to see if anything happens if nothing happen and the speed does not go up he will pass it back to openreach again

 

[waltergmw]

@ Coviad,

Although probably frowned upon, you might lean on the pole stay wire etc. if available, with a friend listening on a quiet line test for crackles.

Kind regards,
Walter

[covlad1987]

update
phone call from bt asking me if the fault been fixed my reply was you tell me thay asked me to run a test using bttester result shown reply back was hmmmmmmmmmmmm let me get the report from the person who came out on the 18th and il get back to you 


bt called back saying thay need to send openreach out again date 25th feb ?

Hi Joe,

As per the conversation you had with my Supervisor, I have booked an engineer appointment on 25/02/2014 between 08:00-13:00 and I have also scheduled a call back the same day evening between 18:00-21:00 to follow up the case.

Thanks & Regards
Khaja
Digital Care-Complaints

im so temted to cancil my contract with them

oh before any comments about the speed is good im paying for a service of upto 76mbps and getting between 24mbps and 37mbps even talktalk sky fibre gave me a better speed at 40mbps

[covlad1987]

well openreach was ment to be out today 8am to 1pm not showed up but did just went on bttester and found something was donw this morning my download speed was 24mbps

update
openreach turned up 3pm yesterday

it seem my sync speed dropped from the 55mbps to 48mbps and openreach man says thats the max told him first openreach said to my home was 55mbps he went hmmmm im only going on what showing here thats ok showed him screen shots of router stats and bttester results then he left after finshed the job,,

phone call last night from bt asking if everything was ok told him yes BUT i wanted to know why my sync had dropped from 55mbps to 48mbps he said are you sure as your line should give give upto 63mbps says he going to monitor the line for 24hrs and make a few calls one to bt wholesale he also got the two reports from openreach and also see first openreach report saying 55mbps and seconds report 48mbps

one thing i have noticed about this from day one my stats was showing 6.0db on noise margin and twodays before the second openreach visit the noise margin when up to 6.4db and as stayed there and my sync speed dropped to 48mbps 49mbps this still as not changed

i know im going on about his but for 2 weeks sync was 55mbps and now its droped