Hi All,
I have a neighbour that has recently upgraded to Infinity (VDSL), but is having issues. The router is syncing, but is showing PPP timeout errors and subsequently is not getting an IP address. We have tried 3 routers (2 x BT HomeHub, and 1 Draytek), and they all show the same issue.
The ISP (BT) have visited 3 times, and the tech has verified this. So far they have done a "lift and shift" with no change. Their next plan of action is to replace the line card in the DSLAM. I am not sure that this will make any difference as there are other lines on this card. To my limited knowledge on this subject, this sounds like a configuration error.
I would appreciate any input or advice on this.
Cheers
FollyDude