Kitz Forum
Broadband Related => FTTC and FTTP Issues => Topic started by: BritBrat on November 20, 2013, 06:49:43 PM
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What things should I do before install date and what should I make sure the enginner does?
Things not off to a good start so far as Openreach had my phone number associated to another address, that took some sorting out and hope it is fixed or kit will not get here and engineer will go to the other side of the village. :)
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What things should I do before install date and what should I make sure the enginner does?
Things not off to a good start so far as Openreach had my phone number associated to another address, that took some sorting out and hope it is fixed or kit will not get here and engineer will go to the other side of the village. :)
The Question you should ask is what do want before the engineer arrives.
1. do you want the FTTC modem and Router close to your Computer setup in a different room to where the master socket resides ?
2. do want the engineer to move the original master socket to a more accessable place ?
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The Question you should ask is what do want before the engineer arrives.
1. do you want the FTTC modem and Router close to your Computer setup in a different room to where the master socket resides ?
2. do want the engineer to move the original master socket to a more accessable place ?
And for either of those two options, you will need to ensure that your chosen CP/ISP has selected the home wiring solution within the order that they have submitted to Openreach.
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@ BB,
It would be a good idea to record (i.e. screen save) the BT Wholesale estimator figures too to compare hopefully with the estimates before the recent clean & dirty change.
If you don't want the complexities of the home wiring solution, you can always install your own long ethernet cable even up to near 100 m if required.
Kind regards,
Walter
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Openreach Where and When now states accepting orders.
http://www.superfast-openreach.co.uk/where-and-when/
But mine has had to be canceled as my phone number and the address that goes with it are wrong although we have been getting bills sent to us for over 25 years.
First BT India said they had sorted but I think they say anything to end the call.
Then BT Order department said they fixed it but when I asked later thet said it was not and order had to be canceled in order for an engineer to assoiate correct address with our phone number.
Result so far total shambles by BT and now I am tinking of using someone else but I need Openreach to make sure everything is correct first.
So is their anyone here who has access to the line details and address assoiciated to it?
I would only give my details to long standing members here.
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Sounds like you need to escalate it to me. Make a complaint by email to the Chief Executive of BT Group. Don't worry you won't disturb him but what will then happen is the 'executive level complaints' team will pick up the trail and investigate for you. They have much more power than BT India and can chase Openreach to make sure that their data is correct AND BT Retail gets the order correct.
One of the most stupid things about the current way of working is that we, as customers can't contact the network teams at Openreach directly to iron out things like this and we have to rely on network teams at our ISPs being switched on enough to realize what's happening which is not easy sometimes.
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Still not resolved and BT retail are trying again.
I have aslo contacted the CEO of Openreach.
You know that Watchdog video a week or so back, well guess who my MP is? I may have to give him a call.
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Got connected today with fiber but at the moment would like my ADSL back as it would be faster.
BT hub 5 would not connect so engineer conected a modem between hub and line, I wonder if it would not connect because of this speed/connection problem?
He had to go back to cab as my phone would not work after he started, then he wired up extensions wrongly.
My line has been rock steady for 3 years or more.
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That looks like you're still on ADSL :-\
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I wonder if it was a proper Openreach technician who performed the installation? :-\
From what I've read, it has all the hallmarks of a numpty sub-contractor. >:(
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That looks awful BritBrat, what was the estimated speeds for FTTC ?
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I wonder if it was a proper Openreach technician who performed the installation? :-\
Nope Kelly Comunications I think.
And I keep getting disconects, had one when I tried to post this.
That looks awful BritbBat, what was the estimated speeds for FTTC ?
55 down, there is a attachment on this site.
http://forum.kitz.co.uk/index.php?topic=12541.msg250641#msg250641
I have been told I have to wait 3 days and some say 10 days before any notice will be taken.
Is that correct?
I can see this being a problem to next year.
By the way the enginner connect my extension wiring wrongly and its only two wires.
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BT hub 5 would not connect so engineer conected a modem between hub and line, I wonder if it
this worrys me as the HH5 is and all in one FTTC modem and router, you said the engineer connected a Modem between hub and Line.
what is this modem ?
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Not the Huwia is it ECO?
Its a Fibre modem, the HH5 would not connect.
My BT says I have no internet or phone, lets see what happens after midnight.
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Not the Huwia is it ECO?
Its a Fibre modem, the HH5 would not connect.
My BT says I have no internet or phone, lets see what happens after midnight.
It look like an ECI FTTC Modem from the sounds of it, yes you could wait, but from my knowledge the BT engineer has to switch you over from ADSL to VDSL before he/or she installs the FTTC equipment and it does look like this has not happened your still on ADSL.
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How can I tell?
Traceroot any good?
C:\Windows\System32>tracert bbc.com
Tracing route to bbc.com [212.58.251.195]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 9 ms 10 ms 9 ms 217.32.141.8
3 9 ms 9 ms 17 ms 217.32.140.254
4 14 ms 15 ms 15 ms 217.41.216.154
5 13 ms 13 ms 13 ms 213.120.182.65
6 13 ms 14 ms 14 ms 31.55.164.107
7 14 ms 14 ms 14 ms acc1-10GigE-0-0-0-6.bm.21cn-ipp.bt.net [109.159.
248.82]
8 25 ms 21 ms 21 ms core2-te-0-15-0-0.ilford.ukcore.bt.net [109.159.
248.14]
9 76 ms 22 ms 22 ms peer2-xe0-1-0.telehouse.ukcore.bt.net [109.159.2
54.138]
10 21 ms 19 ms 20 ms 194.74.65.42
11 * * * Request timed out.
12 * * * Request timed out.
13 36 ms 23 ms 19 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
14 22 ms 23 ms 22 ms 132.185.255.140
15 21 ms 22 ms 21 ms www-vip.telhc.bbc.co.uk [212.58.251.195]
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How can I tell?
you could try http://speedtest.btwholesale.com/ and post the IP profile
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Does this help:
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Does this help:
It looks like your on ADSL MAX DS but the upload 20 looks promising , so you may have to wait.
a we bit longer.
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He knew I was going to fibre and told me I was on connection 8.
Does the HH5 only work on fibre?
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He knew I was going to fibre and told me I was on connection 8.
Yeah but your upload is showing 20 Mbps profile so you should wait untill the morning
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OK thanks for your help.
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OK thanks for your help.
If there is no change in the morning call your ISP ASAP.
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Take a photo of the modem.
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I wonder if it was a proper Openreach technician who performed the installation? :-\
Nope Kelly Comunications I think.
I would turn away any numpty sent from either Kelly Communications or M J Quinn and insist upon the attendance of an appropriately qualified Black Sheep Openreach employee. >:(
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I would turn away any numpty sent from either Kelly Communications or M J Quinn and insist upon the attendance of an appropriately qualified Black Sheep Openreach employee. >:(
Yes BC that's true but as there are very few qualified BT/Openreach engineers on the ground these days that would meen the customer has to wait even longer for a FTTC install :(
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I think, with a little bit of guidance, any Kitizen would be capable of performing a standard FTTC self-install. :graduate:
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I think, with a little bit of guidance, any Kitizen would be capable of performing a standard FTTC self-install. :graduate:
;D your counting down the days until Fibre becomes EU Installable that's not to far away ;)
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To be honest, I can't justify the cost and my current service performance is adequate for my needs . . .
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F2601438923.png&hash=7f02d112b974e46cbf8d61788a8cff5c84d511fc)
;)
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To be honest, I can't justify the cost and my current service performance is adequate for my needs . . .
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F2601438923.png&hash=7f02d112b974e46cbf8d61788a8cff5c84d511fc)
;)
I was even considering downgrading to ADSL MAX a month ago as I don't even come close to using 50% of FTTC bandwidth @ 28/5 on a daily basis :-[
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I think, with a little bit of guidance, any Kitizen would be capable of performing a standard FTTC self-install. :graduate:
;D your counting down the days until Fibre becomes EU Installable that's not to far away ;)
Its effectively here - on Sky at least as all they now offer is self-install for FTTC.
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I wonder if it was a proper Openreach technician who performed the installation? :-\
Nope Kelly Comunications I think.
I would turn away any numpty sent from either Kelly Communications or M J Quinn and insist upon the attendance of an appropriately qualified Black Sheep Openreach employee. >:(
I am next time.
Still no change.
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I think, with a little bit of guidance, any Kitizen would be capable of performing a standard FTTC self-install. :graduate:
Don't you have to have access to the fibre cab and make connection changes?
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I manged to get the HH5 to connect for a short while, and BT support say thier is a small fault on my line.
See speed test with just hub 5 below.
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OMG I can't believe this, I just had a phone call and a BT engineer is comming out tomorrow. Yes on a Sunday.
Said it was not a contractor and a BT enginner as only BT work on weekends,
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OMG I can't believe this, I just had a phone call and a BT engineer is comming out tomorrow. Yes on a Sunday.
Said it was not a contractor and a BT enginner as only BT work on weekends,
Great News :clap:, he should be able to fix it. look forward to seeing your IP profile after the engineer visit is completed.
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OMG I can't believe this, I just had a phone call and a BT engineer is comming out tomorrow. Yes on a Sunday.
Said it was not a contractor and a BT enginner as only BT work on weekends,
:fingers:
Don't you have to have access to the fibre cab and make connection changes?
Not in the "fibre cabinet", just the PCP.
In the PCP there will be a set of tie-cable tails (from the fibre cabinet) and a link connecting the pair in the D- & E-side cables together. That link is removed, the pair in the D-side cable is connected to the D-side tie-cable and the pair in the E-side cable is connected to the E-side tie-cable.
So yes, an engineer is still required but s/he does not have to attend the EU's premises. In other words a FTTC self-install will be similar to how an ADSL2+ service is now provided. (Somebody, somewhere has to adjust some jumpers!) ;)
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I have just noticed that if I use the phone the modems DSL light goes off and then tries to reconnect, no phone use it stays on for hours.
Makes me think the line is wired wrongly, I have no other devices apart from phone on the line and that has had the filter removed as it should not need one now.
JUst did a test and put a filter back on phone line but it still takes the DSL conection out.
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I have just noticed that if I use the phone the modems DSL light goes off and then tries to reconnect, no phone use it stays on for hours.
Makes me think the line is wired wrongly,
The line to the house is wired correctly (external), from what you have described it looks like star wiring (internal) fault, The OR engineer should be made aware of this issue during there visit as who knows what way Kelly communication Plc have wired you to the Master Socket.
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There was nothing wrong with my wiring before and it is not star, it is wired from master socket to extension and next extension.
I know I wired it ages ago and all the wiring code and pins are as BT stated back then.
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In contrast to this, we cannot wait for Hants County Council to FTTC our local cabinet (should be sometime in 2014, hopefully earlier rather than later).
The extra speed would be fantastic for our home: we often use streaming services simultaneously, we download large files often and we also play computer games, often on one of our two Xbox 360s.
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OMG I can't believe this, I just had a phone call and a BT engineer is comming out tomorrow. Yes on a Sunday.
Said it was not a contractor and a BT enginner as only BT work on weekends,
Never turned up and no communication.
Now does that surprise me?
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OMG I can't believe this, I just had a phone call and a BT engineer is comming out tomorrow. Yes on a Sunday.
Said it was not a contractor and a BT enginner as only BT work on weekends,
Never turned up and no communication.
Now does that surprise me?
TBH I have never seen any OR engineers working at any PCP cabs in my area during the weekends, it's always mon - fri 8am to 4pm ;)
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I have had exactly one OR broadband engineer here on a Saturday, but I believe the appointments are either very rare or get taken up very quickly.
Therefore, I am not really surprised. Sorry :(.
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RESULT
Just had an openreach enginner fix the problem, turns out is was a face plate faulty.
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Oh Dear, Router rebooted and speed decreased.
Lets hope its a small glitch.
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Oh Dear, Router rebooted and speed decreased.
Lets hope its a small glitch.
You were doing well there for a while, I take it your using the Home Hub 5 ? you can access some stats from it 192.168.1.254
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The fact that your IP Profile has also dropped to a very low level suggests that the modem rebooted/resynced, not just the router/hub.
It's very difficult to remotely diagnose what's going wrong here without an unlocked HG612 modem, but I am guessing that the engineer managed to get DLM reset, hence the short-lived higher sync speeds, but something went drastically wrong causing the resync/reboot at a much lower speed.
Are you able to obtain any connection stats at all from the HH5, such as sync speed, SNRM, error counts etc?
It may be worth obtaining (via ebay) a cheap, already unlocked HG612 modem or one that you could easily unlock yourself & then use either mine or Roseway's programs to monitor the connection 24/7 for a while.
e.g:-
http://www.ebay.co.uk/itm/Huawei-Echolife-Hg612-BT-TalkTalk-Modem-/141134851391?pt=UK_Computing_Networking_SM&hash=item20dc4aed3f
At least you would then be able to post a few stats/graphs for us to have a look at.
You may have mentioned it previously, but have you tried running the connection via a dangly filter plugged directly into the the test socket (VDSL faceplate removed to disable all internal wiring etc.)?
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It may be worth obtaining (via ebay) a cheap, already unlocked HG612 modem or one that you could easily unlock yourself & then use either mine or Roseway's programs to monitor the connection 24/7 for a while.
e.g:-
Already in my search list.
You may have mentioned it previously, but have you tried running the connection via a dangly filter plugged directly into the the test socket (VDSL faceplate removed to disable all internal wiring etc.)?
BT engineer did that and I did after speed droped, never made any difference.
Only stats I have are below:
1. Product name: BT Home Hub
2. Serial number: *****************
3. Firmware version: Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 02:04:40
6. Data rate: 799 / 4200
7. Maximum data rate: 9050 / 62460
8. Noise margin: 23.8 / 34.2
9. Line attenuation: 0.0 / 22.6
10. Signal attenuation: 0.0 / 21.1
11. Data sent/received: 13.4 MB / 88.5 MB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: No
14. 2.4 GHz Wireless network/SSID: BTHub5-GKPS
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: 7
18. 2.4 GHz Wireless network/SSID:
19. 2.4 GHz Wireless connections: Disabled
20. 2.4 GHz Wireless security: None
21. 2.4 GHz Wireless channel: 7
22. 2.4 GHz Wireless network/SSID: BTWifi-with-FON
23. 2.4 GHz Wireless connections: Disabled
24. 2.4 GHz Wireless security: None
25. 2.4 GHz Wireless channel: 7
26. 2.4 GHz Wireless network/SSID: Auto-BTWiFi
27. 2.4 GHz Wireless connections: Disabled
28. 2.4 GHz Wireless security: None
29. 2.4 GHz Wireless channel: 7
30. 2.4 GHz Wireless network/SSID:
31. 2.4 GHz Wireless connections: Disabled
32. 2.4 GHz Wireless security: None
33. 2.4 GHz Wireless channel: 7
34. 5 GHz Wireless network/SSID: BTHub5-GKPS
35. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
36. 5 GHz Wireless security: WPA2
37. 5 GHz Wireless channel: Automatic (Smart Wireless)
38. 5 GHz Wireless network/SSID:
39. 5 GHz Wireless connections: Disabled
40. 5 GHz Wireless security: None
41. 5 GHz Wireless channel: Automatic (Smart Wireless)
42. 5 GHz Wireless network/SSID: BTWifi-with-FON
43. 5 GHz Wireless connections: Disabled
44. 5 GHz Wireless security: None
45. 5 GHz Wireless channel: Automatic (Smart Wireless)
46. 5 GHz Wireless network/SSID: Auto-BTWiFi
47. 5 GHz Wireless connections: Disabled
48. 5 GHz Wireless security: None
49. 5 GHz Wireless channel: Automatic (Smart Wireless)
50. 5 GHz Wireless network/SSID:
51. 5 GHz Wireless connections: Disabled
52. 5 GHz Wireless security: None
53. 5 GHz Wireless channel: Automatic (Smart Wireless)
54. Firewall: Default
55. MAC Address: 18:62:2c:2e:89:9a
56. Software variant: -
57. Boot loader:
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These are quite important stats:-
6. Data rate: 799 / 4200
7. Maximum data rate: 9050 / 62460
8. Noise margin: 23.8 / 34.2
9. Line attenuation: 0.0 / 22.6
10. Signal attenuation: 0.0 / 21.1
As VDSL connections use a number of bands, it appears that US attenuation is never reported in the 'single' overall value.
(this is from my connection):-
Down Up
SNR (dB): 5.1 6.1
Attn(dB): 24.5 0.0
Pwr(dBm): 12.7 6.6
However, this is the 'per band' data for my connection:-
xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Last initialization procedure status: 0
Max: Upstream rate = 4851 Kbps, Downstream rate = 21880 Kbps
Bearer: 0, Upstream rate = 4877 Kbps, Downstream rate = 20695 Kbps
Discovery Phase (Initial) Band Plan
US: (7,32) (871,1205) (1972,2782)
DS: (33,859) (1216,1961) (2793,3970)
Medley Phase (Final) Band Plan
US: (7,32) (871,1200)
DS: (33,859) (1216,1846)
VDSL Port Details Upstream Downstream
Attainable Net Data Rate: 4851 kbps 21880 kbps
Actual Aggregate Tx Power: 6.6 dBm 12.7 dBm
====================================================================================
VDSL Band Status U0 U1 U2 U3 U4 D1 D2 D3
Line Attenuation(dB): 8.1 53.5 N/A N/A N/A 21.7 65.7 N/A
Signal Attenuation(dB): 8.1 52.4 N/A N/A N/A 30.5 65.4 N/A
SNR Margin(dB): 5.9 6.1 N/A N/A N/A 5.1 5.1 N/A
TX Power(dBm): -0.8 5.9 N/A N/A N/A 11.7 5.9 N/A
A HG612 would provide more detail per band, such as DS & US Line/Signal attenuation, SNR per band etc., but the significant details in your stats are the high Noise Margin values & attainable rates (Maximum data rates).
Such high values suggest that much higher sync speeds should be achievable (e.g. as shown in the Maximum data rate values).
However, it appears that DLM has taken action to compenstate for whatever is causing 'interference' & has capped your connection to ridiculously low sync speeds of 0.8 Mbps US & 4.2 Mbps DS.
Until you are able to monitor via an unlocked HG612 it may be worth checking your stats at different times of day/night.
You may then be able to detect patterns of vastly reduced Noise margins etc., suggesting a REIN or HR (High Resistance) issue, either with a regular pattern or completely intermittent.
It does appear that the onus is now on yourself to 'prove' there is still a fault.
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Seems rather strange as my ADSL2 connection was always 11Mbps download and rock steady, I would have thought it also would have suffered from my line.
Unless something has changed.
23 November 2013
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I don't know if this helps.
ADSL2 Stats 18 November 2013:
> adsl info --stats
adsl: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Max: Upstream rate = 1184 Kbps, Downstream rate = 17916 Kbps
Path: 0, Upstream rate = 1117 Kbps, Downstream rate = 13309 Kbps
Link Power State: L0
Mode: ADSL2+
TPS-TC: ATM Mode
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 7.3 9.0
Attn(dB): 32.5 19.5
Pwr(dBm): 19.1 12.3
ADSL2 framing
MSGc: 94 13
B: 30 15
M: 1 8
T: 8 7
R: 4 16
S: 0.0802 3.9317
L: 3487 293
D: 384 8
Counters
SF: 2493876 397593
SFErr: 168 0
RS: 1995101250 2077212
RSCorr: 202592 56
RSUnCorr: 3850 0
HEC: 91 0
OCD: 0 0
LCD: 0 0
Total Cells: 1257064743 105438099
Data Cells: 36358460 3485669
Drop Cells: 0
Bit Errors: 0 0
ES: 717 112
SES: 57 0
UAS: 39 39
AS: 40051
INP: 1.76 1.74
PER: 16.05 16.34
delay: 7.70 7.86
OR: 49.81 9.30
Bitswap: 5700 4
Total time = 1 days 2 hours 13 min 52 sec
FEC: 7026851 5036
CRC: 3584 172
ES: 717 112
SES: 57 0
UAS: 39 39
LOS: 0 0
LOF: 0 0
Latest 15 minutes time = 13 min 52 sec
FEC: 1789 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 3050 34
CRC: 2 0
ES: 1 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
Latest 1 day time = 2 hours 13 min 52 sec
FEC: 96683 56
CRC: 120 0
ES: 12 0
SES: 3 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
Previous 1 day time = 24 hours 0 sec
FEC: 521222 328
CRC: 98 8
ES: 67 4
SES: 0 0
UAS: 21 21
LOS: 0 0
LOF: 0 0
Since Link time = 11 hours 7 min 31 sec
FEC: 202592 56
CRC: 168 0
ES: 44 0
SES: 3 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
>
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What are you going to do ? I would call the ISP and also use their forums until it's fixed don't waste time finding out how or what caused this just get them to fix it.
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I have a manager phoning me on Friday so will leave it untill then.
Try and get a router to monitor stats.
The way I have been reading things is 15Mbps is the minimum speed I should have or the product is not as advertised.
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you have intermment noise/rein issues.
Engineer did a bad job in my view, likely tried what he thought was the cheapest things first.
So he swapped out the faceplate, and then told you that was the issue, when in reality it was probably just luck that when he was there the noise wasnt present. I did find it bizzare you reported such a speed difference from a faceplate change but didnt post then.
As to what the actual fault may be, no idea but it isnt your faceplate (dont think 2 bad ones in row). Diagnosis you can do yourself in meanwhile is use the test socket (this is legal) and try turning off other devices in your home.
If you reboot the modem (hh5) whilst it still shows those high attainable stats (maximum data rate) you will get your speed back but I suspect it will be temporary only.
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As to what the actual fault may be, no idea but it isnt your faceplate (dont think 2 bad ones in row). Diagnosis you can do yourself in meanwhile is use the test socket (this is legal) and try turning off other devices in your home.
If you reboot the modem (hh5) whilst it still shows those high attainable stats (maximum data rate) you will get your speed back but I suspect it will be temporary only.
I have done all that.
With the old face plate fitted phone dial tone would drop the router out and this does not happen now, so I guess the filter was broken.
It was a face plate fault as I was there watching him and with router pluged into normal plug the sound from his tester was low volume, as soon as he removed the face plate and pluged directly into the test socket with a filter it went really loud (modem activity).
So unless he was tricking me he did try to do a good job, did many test with his machine and made a visit to check cabinet connections.
" I did find it bizzare you reported such a speed difference from a faceplate change but didnt post then " (http://forum.kitz.co.uk/index.php?topic=13289.msg251263#msg251263)
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Am I right in thinking:
6. Data rate: 799 / 4200
7. Maximum data rate: 9192 / 63166
6 = My current actual speed .79 Mbps Upload and 4.2 Mbps Download
7 = My possible maximum speeds 9.1 Mbps Upload and 63.1 Mbps Download
I am less than 1 km from Cabinet what speed would that equate to?
EDIT:
Found it (http://forum.kitz.co.uk/index.php?topic=13338.msg251154#msg251154)
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No.
799 Kbps = 0.799 Mbps
4200 Kbps = 4.2 Mbps
9192 Kbps = 9.192 Mbps
63166 Kbps = 63.166 Mbps
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Now your being picky LOL ;D ;D
Oh I see M not K.
Do you think this is my problem:
8. Noise margin: 23.8 / 34.0
And the line is noisy?
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ok I am usually lazy but here goes.
the stats you are posting are all decent except the actual sync speed.
high noise margin means lots of excess dsl signal unused by the connection. so that is not a bad thing sometimes, other times it is.
basically what has happened is at some point the signal on your connection was weakened, it was weakened very significantly. It was temporary. since it was so significant it caused your modem to drop the connection and resync using the new available signal strength, which has given you that very low sync speed.
However after that occured your signal was recovered but modems dont automatically drop and resync in that situation they just keep on how they are, this recovered signal is shown in 2 ways.
1 - the high snr margin
2 - the high max data rate (attainable speed)
I dont know if DLM is also playing a part as the hh5 stats you pasted doesnt reveal enough info for that. If you did reboot the hh5 as I suggested then pasted the stats again after, I could have gave an opniion if DLM has also kicked in.
However its my view DLM isnt your problem here, the problem is something is causing temporary loss of signal on your connection, some kind of noise probably.
The only way this is been fixed is by sheer luck or a competant engineer visiting to find the fault. there is a chance of course the fault is local to you, but there is also a chance it isnt. Your issue is the worst I have seen on vdsl for a burst of noise.
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Thanks for that, very interesting.
Having slept on it I desided to report the position and keep the current fault open.
I have rebooted the router a few times and no change, I left it pluged into the test socket (with a dangly filter) overnight to see if any changes took place and nothing changed.
Support seem to be getting a lot of data wrong regarding my account, like wrong name, postcode and when my visit time was.
Let me ask another question:
I was on Sky LLU with BT line rental and calls CPSed to another provider, would any of that affected this? Like the Sky hardware still being connected.
Oh and another thing, BY BT says I have no phone or Broadband. LOL
TODAYS TEST:
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If you were on SMPF (LLU BB + BT line rental) then your phonecalls would have been going via BT and ADSL via Sky - different frames in the exchange. There shouldn't have been any need to do anything other than remove the jumpers to the Sky frame to remove ADSL, voice side should remain identical AFAIK.
If the ADSL was still connected I wouldn't have thought you'd get any sync at all from the VDSL2 modem.
Sounds to me like the subcontractor has screwed it up (quelle surprise, Kelly's are cr*p).
-
Got another enginner visit on Thursday.
Supposed to be infinity expert.
-
My speed has increased and enginner has not arrived so far, could they be working at the other end?
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Just the DLM doing it's job, you're still banded and have a lot of speed to come.
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Enginner been and left, nothing wrong found with line.
Same speeds recorded at the cabinet.
He went to disconect a second line we used to have and remove the jumper for Sky.
Router rebooted and speed has gone up again.
My noise margin is much better.
-
Router just rebooted and speed gone back down to this mornings values.
As it happens BT just called me after it went down, agreed to let it go to Monday to see how things go.
-
Router just rebooted and speed gone back down to this mornings values.
As it happens BT just called me after it went down, agreed to let it go to Monday to see how things go.
you got 2 Hours before the router/modem rebooted at the lower sync, would have loved to see the full stats on an unlocked HG612 for that period
and another wait and see, is it just going to fix itself by monday is the DLM just going to ignore possible interference/noise on your line ::)
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I highly request on getting a HG612 off a well known auction site, there is a problem with you line. Without any further details it's rather hard to diagnose where the problem could be with your line. All we know your line rate isn't where it should be...
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I highly request on getting a HG612 off a well known auction site, there is a problem with you line. Without any further details it's rather hard to diagnose where the problem could be with your line. All we know your line rate isn't where it should be...
Already in the post to me. :)
I may delay them past Monday until I can get some expert advice from the modem stats from a very well known forum. ;) ;)
The Monday idea was mine they would have contacted me tomorrow.
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still same interrment problem, another lazy engineer I am afraid.
I dont know what procedures openreach have for intermment faults, I hope its still not the "nothing we can do".
I remember showing a visiting engineer in my adsl days my DMT graphs and he was like wow we got nothing like that. Yet DMT is freeware and a multi billion pound company had nothing like it, bizzare.
When the next engineer comes I expect you going to have to be pushy, make it clear the problem is not always present (and stop assuming its fixed everytime speed jumps up although its odd your router has discconected itself to increase speed). eg. has a pair swap been carried out? if no insist on it, also a lift and shift.
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OK I have modem and flashed firmware and here are my initial stats:
xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Max: Upstream rate = 10160 Kbps, Downstream rate = 60900 Kbps
Path: 0, Upstream rate = 5998 Kbps, Downstream rate = 39997 Kbps
Discovery Phase (Initial) Band Plan
US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3971)
Medley Phase (Final) Band Plan
US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3971)
VDSL Port Details Upstream Downstream
Attainable Net Data Rate: 10160 kbps 60900 kbps
Actual Aggregate Tx Power: 3.9 dBm 11.7 dBm
============================================================================
VDSL Band Status U0 U1 U2 U3 D1 D2 D3
Line Attenuation(dB): 6.6 35.6 54.1 N/A 17.0 44.3 66.4
Signal Attenuation(dB): 6.6 34.9 50.3 N/A 17.0 44.3 66.4
SNR Margin(dB): 11.2 11.0 11.0 N/A 15.9 15.7 0.0
TX Power(dBm): 0.6 7.1 0.3 N/A 9.4 7.8 128.0
Signal attenuation (dB) U0 U1 U2 U3 D1 D2 D3
14 Dec 2013 10:32:40 6.6 34.9 50.3 N/A 17.0 44.3 66.4
xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Max: Upstream rate = 10153 Kbps, Downstream rate = 60900 Kbps
Path: 0, Upstream rate = 5998 Kbps, Downstream rate = 39997 Kbps
Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 15.8 11.0
Attn(dB): 0.0 0.0
Pwr(dBm): 11.7 3.9
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Have you now been switched to a 40/10 service from 80/20?
It certainly seems to be capped at 40/6 sync speeds at the moment (Path: 0, Upstream rate = 5998 Kbps, Downstream rate = 39997 Kbps), despite SNRM values suggesting higher sync speeds should be achievable.
It would be useful to see the whole output from xdslcmd info --stats, which will include Interleaving depth, INP, delay, various error counts etc.
It would also be very useful to monitor your connection 24/7 for a few days using either Roseway's or my programs to get a visual 'picture' of what is actually going on:-
http://www.freewarefiles.com/HG612-Modem-Stats_program_84567.html
or
http://dslstats.plainroad.me.uk
FWIW, we can see from the band plans that you are connected to a Huawei DSLAM & unless you have disabled the default facility, the modem's firmware is likely to be remotely updated over the next few days.
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As far as I know I am on 80/20
Upload speed on the 40 is limited to 10.
I have injected the firmware block hack "killall -KILL start btagent" using dslstats.
If you run DSLstats you can issue a command to automatically send to your modem each time DSLstats starts recording.
> Configuration Tab
> Custom commands Tab
> Into one of the command boxes paste : killall -KILL start btagent
> Tick "Include" & "At start of recording session"
xdslcmd info --stats
xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Max: Upstream rate = 10104 Kbps, Downstream rate = 61028 Kbps
Path: 0, Upstream rate = 5998 Kbps, Downstream rate = 39997 Kbps
Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 15.8 10.9
Attn(dB): 0.0 0.0
Pwr(dBm): 11.7 3.9
VDSL2 framing
Path 0
B: 239 174
M: 1 1
T: 64 18
R: 0 16
S: 0.1910 0.9259
L: 10054 1659
D: 1 1
I: 240 96
N: 240 192
Counters
Path 0
OHF: 2532082 466099
OHFErr: 36 2
RS: 0 3489165
RSCorr: 0 2
RSUnCorr: 0 0
Path 0
HEC: 111 0
OCD: 0 0
LCD: 0 0
Total Cells: 596939305 0
Data Cells: 447942 0
Drop Cells: 0
Bit Errors: 0 0
ES: 31 2
SES: 0 0
UAS: 19 19
AS: 7768
Path 0
INP: 0.00 0.00
PER: 3.05 16.66
delay: 0.00 0.00
OR: 62.83 61.44
Bitswap: 72 3
Total time = 2 hours 9 min 48 sec
FEC: 0 0
CRC: 36 0
ES: 31 2
SES: 0 0
UAS: 19 19
LOS: 0 0
LOF: 0 0
Latest 15 minutes time = 9 min 48 sec
FEC: 0 0
CRC: 3 0
ES: 2 0
SES: 0 0
It would also be very useful to monitor your connection 24/7 for a few days using either Roseway's or my programs to get a visual 'picture' of what is actually going on:-
I will later but need to get access to my WHS,
Can I change the IP address of the moden to my normal LAN settings? 192.168.0.1
Or will it just change if I change it in the HH5.
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I see what you are getting at:
Max: Upstream rate = 10093 Kbps, Downstream rate = 61028 Kbps
Path: 0, Upstream rate = 5998 Kbps, Downstream rate = 39997 Kbps
I got someone phoning me on Monday so will double check.
But I wont be surprised as this whole thing has been a total mess and still is. You only know half the story.
-
make the 24/7 logging a priority, DLM isnt your most urgent need at the moment but diagnosing the line instability is.
-
As other people have said just make you're logging stats with either DSLStats or BE's program.
Also do a speedtest below and follow on my doing a further diagnostics then post us the upload IP profile.
http://speedtest.btwholesale.com/
-
Todays stats, and I have had it running all night.
xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Max: Upstream rate = 10190 Kbps, Downstream rate = 57720 Kbps
Path: 0, Upstream rate = 5998 Kbps, Downstream rate = 39997 Kbps
Discovery Phase (Initial) Band Plan
US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3971)
Medley Phase (Final) Band Plan
US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3971)
VDSL Port Details Upstream Downstream
Attainable Net Data Rate: 10190 kbps 57720 kbps
Actual Aggregate Tx Power: 3.8 dBm 11.6 dBm
============================================================================
VDSL Band Status U0 U1 U2 U3 D1 D2 D3
Line Attenuation(dB): 6.6 35.6 54.1 N/A 17.0 44.3 66.4
Signal Attenuation(dB): 6.6 34.9 50.4 N/A 17.0 44.3 66.4
SNR Margin(dB): 10.8 11.0 11.0 N/A 13.9 14.3 0.0
TX Power(dBm): 0.6 7.1 0.3 N/A 9.4 7.8 128.0
xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Max: Upstream rate = 10473 Kbps, Downstream rate = 57984 Kbps
Path: 0, Upstream rate = 5998 Kbps, Downstream rate = 39997 Kbps
Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 14.2 11.3
Attn(dB): 0.0 0.0
Pwr(dBm): 11.7 3.8
VDSL2 framing
Path 0
B: 239 174
M: 1 1
T: 64 18
R: 0 16
S: 0.1910 0.9259
L: 10054 1659
D: 1 1
I: 240 96
N: 240 192
Counters
Path 0
OHF: 24713801 521975
OHFErr: 773 23
RS: 0 1069114
RSCorr: 0 32
RSUnCorr: 0 0
Path 0
HEC: 2052 0
OCD: 0 0
LCD: 0 0
Total Cells: 1531319773 0
Data Cells: 3884984 0
Drop Cells: 0
Bit Errors: 0 0
ES: 332 22
SES: 1 0
UAS: 19 19
AS: 75808
Path 0
INP: 0.00 0.00
PER: 3.05 16.66
delay: 0.00 0.00
OR: 62.83 61.44
Bitswap: 3338 418
Total time = 21 hours 3 min 48 sec
FEC: 0 0
CRC: 773 0
ES: 332 22
SES: 1 0
UAS: 19 19
LOS: 0 0
LOF: 0 0
Latest 15 minutes time = 3 min 48 sec
FEC: 0 0
CRC: 2 0
ES: 2 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 0 0
CRC: 5 0
ES: 4 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
Latest 1 day time = 21 hours 3 min 48 sec
FEC: 0 0
CRC: 773 0
ES: 332 22
SES: 1 0
UAS: 19 19
LOS: 0 0
LOF: 0 0
Previous 1 day time = 0 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
Since Link time = 21 hours 3 min 27 sec
FEC: 0 32
CRC: 773 23
ES: 332 22
SES: 1 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
-
Hi BritBrat,
I don't know which program you're using but they should both produce graphs of your connection over time. Usual thing is to produce the graphs for a 24 hour period at the same time each day, and there's another set of graphs you can produce at the same time each day which show certain things. It's these graphs people need to see to be able to get an idea of what's going on.
If you post which program your using I'm sure someone will explain how to set things up.
-
I am using dslstats and here are a few images:
-
More ....
Next ones will be 24Hrs, just changed settings.
-
Connection seems very stable so far, but I think I am on wrong speed profile.
-
Max: Upstream rate = 10190 Kbps, Downstream rate = 57720 Kbps
Path: 0, Upstream rate = 5998 Kbps, Downstream rate = 39997 Kbps
That clearly shows your line is banded with a 40/6 Mbps profile (DS/US).
Looking at the maximum currently achievable, I would say that 40/10 Mbps (DS/US) is what you should be (1) seeing (2) paying for. (You would be wasting money on a 80/20 Mbps (DS/US) service.)
-
I'm sure he said he's on an 80/20 product so he should be seeing somewhere around 55/10, he does currently have an attainable of 57, but of course that could drop.
Now whether it's worth him paying the additional £3 to be on an 80/20 package to get the maximum speeds his line can support only BritBrat will know
-
I would second BKK's comment particularly as there are so many other delaying factors around the www.
If you have a BT retail VDSL service and complain loudly enough they usually seem to accept their deficiencies and refund you the excess and reduce your service to the 40 / 10 product. However BT must be doing very nicely thank you from those who can't be bothered to complain.
Wouldn't it be nice if Ofcom insisted that billing was automatically subject to actual speeds provided ? After all that's how we pay for our energy consumption.
Kind regards,
Walter
-
Openreach (currently) provide three NGA GEA FTTC VDSL2-based products to CPs/ISPs:
- 40/2 Mbps
- 40/10 Mbps
- 80/20 Mbps
It really depends upon the roguery of the CP/ISP, from whom the EU buys her/his service, as to the extent of the defraud that occurs. >:(
As Ronski has pointed out, BB is being sold an 80/20 Mbps service by his CP/ISP. But the service being received has been banded (or capped) at 40/6 Mbps. (b*cat stretches out a fore-limb, exposes the claws and hisses, ominously . . . A certain CP/ISP is in dire need of some blood-letting.)
-
So should I ask for it to be realesed to 80/20 and see what sppeds I get.
Then if close to 40/10 try and downgrade package.
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So should I ask for it to be realesed to 80/20 and see what sppeds I get.
Then if close to 40/10 try and downgrade package.
You're already on a 80/20 service, your service has just been banded by the DLM. You either have two options, wait to see if the banding is lifted or get an engineer to visit to reset the DLM.
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OK Thanks, sorrry about the typos.
I now have my WHS monitoring the stats 24/7.
I am getting there. :)
Now I have to make sure my post code and phone line are related to each other. This is what started the whole fiasco.
Then I got to get back £141.
Get BT TV activated.
BT sport activated.
Re-apply for line rental saver.
Make sure I don't get billed twice for same service, they had two accounts to same phone number active.
And I am sure there is more. :(
-
my point of view is this.
you had/have line instability, monitoring for 1-2 days is not a very long time to determine if that instability still exists.
if the line stays stable then eventually DLM will relent by itself and remove any banding in place. This is why I say sort out the stability.
Likewise if the line is instable and a engineer resets DLM it will only be temporary as DLM will kick in again. Again this is why I say sort out the stability.
If the line has interleaving applied, stability may not be enough for fast path as its determined by the error rate.
-
Upload has increased, not sure if it was a result of a minor mains power failure.
xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 2
Max: Upstream rate = 10163 Kbps, Downstream rate = 59580 Kbps
Path: 0, Upstream rate = 8496 Kbps, Downstream rate = 39997 Kbps
Discovery Phase (Initial) Band Plan
US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3971)
Medley Phase (Final) Band Plan
US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963)
VDSL Port Details Upstream Downstream
Attainable Net Data Rate: 10163 kbps 59580 kbps
Actual Aggregate Tx Power: 5.6 dBm 11.6 dBm
============================================================================
VDSL Band Status U0 U1 U2 U3 D1 D2 D3
Line Attenuation(dB): 6.6 35.8 54.3 N/A 17.0 44.5 66.7
Signal Attenuation(dB): 6.6 34.9 51.9 N/A 17.0 44.5 N/A
SNR Margin(dB): 8.2 8.0 8.0 N/A 15.7 15.4 N/A
TX Power(dBm): 0.3 6.9 3.6 N/A 9.4 7.7 N/A
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You need to have a word with your isp and get them to check that open reach have put you on a 80/20 package., that's presuming the ISP hasn't put you on a lower package.
If your original estimate was below 40 then the isp would have put you on a 40/10, or even a 40/2 if the estimate is lower enough.
-
Predictions:
-
You need to have a word with your isp and get them to check that open reach have put you on a 80/20 package., that's presuming the ISP hasn't put you on a lower package.
If your original estimate was below 40 then the isp would have put you on a 40/10, or even a 40/2 if the estimate is lower enough.
I was under the impression that if the upstream wasn't predicted above 10Mbps then the 80Mbps d/s service could not be ordered (edit - until self-install) ?
BritBrat's seems right on the edge for upstream.
-
BritBrat is on 80/20 look at his IP profiles over the last couple of pages.
In reply to rizla, you can order any product you want as long as VDSL2 service is available.
-
Looking at BritBrat pbParams he has all the spec's for 80/20 but his download is still banded it could be because during the early days of FTTC install when there was issues with faceplate and a jumper still connected in the PCP cab from his/her old provider and the DLM has capped the DS to 40/10
Things are looking much better on Britbrats line so maybe a call to his/her ISP to get a DLM reset will finally fix this :fingers:
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My upload has gone up again, had a reboot at 4:00am.
Can you sport an error here or is it just me reading it wrongly?
-
either by coincidence you banded at 40/10 for stability or somehow you been provisioned wrong.
If the line has been stable since the modem swap give them a ring to check you on the right product.
-
either by coincidence you banded at 40/10 for stability or somehow you been provisioned wrong.
If the line has been stable since the modem swap give them a ring to check you on the right product.
Already in progress.
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either by coincidence you banded at 40/10 for stability or somehow you been provisioned wrong.
If the line has been stable since the modem swap give them a ring to check you on the right product.
Already in progress.
You're on the 80/20 provision as I've said several times, we can tell from your BT Wholesale speedtest results as your Upload IP profile is 20.
-
Yeah I know that, thanks.
I just asked them to double check it.
-
My upload has gone up again, had a reboot at 4:00am.
Can you sport an error here or is it just me reading it wrongly?
No it's not an error your attainable rate will fluctuate it's related to the SNRM as it lowers in the evenings the attainable rate will decrease and when the SNRM starts to rise in the early mornings the attainable rate will increase.
It's a resync's or retrain it happens at around 4:am so that's ok it's normal.
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Yes I had a resync at 4:00am again, must do it every 24 hours.
The mistake is my upload was faster than my max upload setting, how can that be? :)
I have just put the HH5 back on as a test to see if things change without the modem.
3. Firmware version: Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 00:07:32
6. Data rate: 8841 / 39993
7. Maximum data rate: 8808 / 62482
8. Noise margin: 6.3 / 15.9
9. Line attenuation: 0.0 / 22.2
10. Signal attenuation: 0.0 / 20.9
11. Data sent/received: 0.4 MB / 1.4 MB
I think my upload speed is near its max now at Noise margin: 6.3.
But download still has a bit to go at Noise margin: 15.9
As a side note:
A friend who lives between my cabinet and the exchange and within 300Mtrs of my cabinet cant get Infinity, what a bummer. He is on a different cabinet.
-
Router just resynced:
3. Firmware version: Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 00:09:26
6. Data rate: 8838 / 60027
7. Maximum data rate: 8841 / 60320
8. Noise margin: 6.1 / 6.1
9. Line attenuation: 0.0 / 22.6
10. Signal attenuation: 0.0 / 20.9
I will leave it alone and put the modem back on tomorrow.
-
A router does not resynchronise with anything. It just routes things (and can be the source of confusion!)
A modem (or a modem/router combination) can resynchronise with the CO equipment at the other end of the xDSL loop.
(b*cat is in pedantic, pesky mode. :P )
-
The section that controls all the cabinets in the Southwest (Bristol) did it :)
He phoned to check out stats.
-
Router just resynced:
3. Firmware version: Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 00:09:26
6. Data rate: 8838 / 60027
7. Maximum data rate: 8841 / 60320
8. Noise margin: 6.1 / 6.1
9. Line attenuation: 0.0 / 22.6
10. Signal attenuation: 0.0 / 20.9
I will leave it alone and put the modem back on tomorrow.
It will resync if you keep changing from the HH5 and back to HG612, if you want the DLM to settle down then I would advise you to keep either modem active for 14 days on your line, going back and forth is not good even if it is a 24 hour period.
the DLM on FTTC needs to see a stable connection for 14 to 28 days.
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OK thanks, will do.
-
I think my speed may drop soon and again why are my actual speeds faster than my line speeds?
3. Firmware version: Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 14:07:34
6. Data rate: 8871 / 60941
7. Maximum data rate: 8529 / 60183
8. Noise margin: 5.7 / 5.5
9. Line attenuation: 0.0 / 22.6
10. Signal attenuation: 0.0 / 21.0
-
I think my speed may drop soon and again why are my actual speeds faster than my line speeds?
3. Firmware version: Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 14:07:34
6. Data rate: 8871 / 60941
7. Maximum data rate: 8529 / 60183
8. Noise margin: 5.7 / 5.5
9. Line attenuation: 0.0 / 22.6
10. Signal attenuation: 0.0 / 21.0
I have seen on many occassions were my Upload attainable rate has been lower than the Upload line rate it and it stayed like for a few weeks, until a retrain 0 came in and it went back to normal
(Attainable Rate higher than the line rate) it only seems to happen on the Upload never Download,
and I don't know why this happens but it does from time to time.
What I would have done is use the unlocked HG612 as the modem and Connect HH5 and use it as a router, you may be doing this :-\ connect Wan port on HH5 to Hg612 Lan1 and lan cable from Lan2 (HG612) to any lan ports on the HH5 and you can access them both, all I have is HG612 and a HH3 and it works fine.
you need to get as much stats as you can over many weeks to see how your line is holding up.
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I think my speed may drop soon and again why are my actual speeds faster than my line speeds?
By actual speeds, do you mean throughput?
Sync speed = line rate = Bearer (or Path).
Max rate (from a HG612) = Attainable rate.
From my HG612:-
Max: Upstream rate = 4946 Kbps, Downstream rate = 22496 Kbps
Bearer: 0, Upstream rate = 4928 Kbps, Downstream rate = 20488 Kbps
My Max (attainable) rates are higher than my Bearer (sync speeds).
Also:-
Down Up
SNR (dB): 5.6 6.2
Occasionally, when a connection syncs at very close to attainable rates (when SNRM is around the target 6dB), attainable rates can end up lower than sync speeds when SNRM lowers, usually in the evenings.
It may be worth rechecking between noon & 14:00, when SNRM is usually at its highest level.
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Just loging todays result:
Again a reset at 4:00am.
3. Firmware version: Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 1 days, 03:29:51
6. Data rate: 8871 / 60941
7. Maximum data rate: 8443 / 61215
8. Noise margin: 5.7 / 6.1
9. Line attenuation: 0.0 / 22.6
10. Signal attenuation: 0.0 / 21.0
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Well your sync speeds are looking much better now, and close to the attainable speeds.