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[BritBrat]

Thanks for that, very interesting.

Having slept on it I desided to report the position and  keep the current fault open.

I have rebooted the router a few times and no  change, I left it pluged into the test socket (with a dangly filter) overnight to see if any changes took place and nothing changed.

Support seem  to be getting a lot of data wrong regarding my account, like wrong name, postcode and when my visit time was.

Let me ask another question:

I was on Sky LLU with BT line rental and calls CPSed to another provider, would any of that affected this? Like the Sky hardware still being connected.

Oh and another thing, BY BT says I have no phone or Broadband. LOL

TODAYS TEST:

[guest]

If you were on SMPF (LLU BB + BT line rental) then your phonecalls would have been going via BT and ADSL via Sky - different frames in the exchange. There shouldn't have been any need to do anything other than remove the jumpers to the Sky frame to remove ADSL, voice side should remain identical AFAIK.

If the ADSL was still connected I wouldn't have thought you'd get any sync at all from the VDSL2 modem.

Sounds to me like the subcontractor has screwed it up (quelle surprise, Kelly's are cr*p).

[BritBrat]

Got another enginner visit on Thursday.

Supposed to be infinity expert.

[BritBrat]

My speed has increased and enginner has not arrived so far, could they be working at the other end?

[ryant704]

Just the DLM doing it's job, you're still banded and have a lot of speed to come.

[BritBrat]

Enginner been and left, nothing wrong found with line.

Same speeds recorded at the cabinet.

He went to disconect a second line we used to have and remove the jumper for Sky.

Router rebooted and speed has gone up again.

My noise margin is much better.

[BritBrat]

Router just rebooted and  speed gone back down to this mornings values.

As it happens BT just called me after it went down, agreed to let it go to Monday to see how things go.

[NewtronStar]

Router just rebooted and  speed gone back down to this mornings values.

As it happens BT just called me after it went down, agreed to let it go to Monday to see how things go.

you got 2 Hours before the router/modem rebooted at the lower sync, would have loved to see the full stats on an unlocked HG612 for that period

and another wait and see, is it just going to fix itself by monday is the DLM just going to ignore possible interference/noise on your line   

[ryant704]

I highly request on getting a HG612 off a well known auction site, there is a problem with you line. Without any further details it's rather hard to diagnose where the problem could be with your line. All we know your line rate isn't where it should be...

[BritBrat]

I highly request on getting a HG612 off a well known auction site, there is a problem with you line. Without any further details it's rather hard to diagnose where the problem could be with your line. All we know your line rate isn't where it should be...

Already in the post to me. 

I may  delay them past Monday until I can get some expert advice from the modem stats from a very well known forum. 

The Monday idea was mine they would have contacted me tomorrow.

[Chrysalis]

still same interrment problem, another lazy engineer I am afraid.

I dont know what procedures openreach have for intermment faults, I hope its still not the "nothing we can do".

I remember showing a visiting engineer in my adsl days my DMT graphs and he was like wow we got nothing like that.  Yet DMT is freeware and a multi billion pound company had nothing like it, bizzare.

When the next engineer comes I expect you going to have to be pushy, make it clear the problem is not always present (and stop assuming its fixed everytime speed jumps up although its odd your router has discconected itself to increase speed).  eg. has a pair swap been carried out? if no insist on it, also a lift and shift.

[BritBrat]

OK I have modem and flashed firmware and here are my initial stats:

Code: [Select]

xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Max: Upstream rate = 10160 Kbps, Downstream rate = 60900 Kbps
Path: 0, Upstream rate = 5998 Kbps, Downstream rate = 39997 Kbps

Discovery Phase (Initial) Band Plan
US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3971)
Medley Phase (Final) Band Plan
US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3971)
       VDSL Port Details       Upstream        Downstream
Attainable Net Data Rate:      10160 kbps         60900 kbps
Actual Aggregate Tx Power:        3.9 dBm          11.7 dBm
============================================================================
  VDSL Band Status U0 U1 U2 U3 D1 D2 D3
  Line Attenuation(dB): 6.6 35.6 54.1 N/A 17.0 44.3 66.4
Signal Attenuation(dB): 6.6 34.9 50.3 N/A 17.0 44.3 66.4
        SNR Margin(dB): 11.2 11.0 11.0 N/A 15.9 15.7 0.0
         TX Power(dBm): 0.6 7.1 0.3 N/A 9.4 7.8 128.0



Code: [Select]

Signal attenuation (dB) U0 U1 U2 U3 D1 D2 D3
14 Dec 2013 10:32:40 6.6 34.9 50.3 N/A 17.0 44.3 66.4


Code: [Select]

xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Max: Upstream rate = 10153 Kbps, Downstream rate = 60900 Kbps
Path: 0, Upstream rate = 5998 Kbps, Downstream rate = 39997 Kbps

Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 15.8 11.0
Attn(dB): 0.0 0.0
Pwr(dBm): 11.7 3.9


[Bald_Eagle1]

Have you now been switched to a 40/10 service from 80/20?

It certainly seems to be capped at 40/6 sync speeds at the moment (Path:    0, Upstream rate = 5998 Kbps, Downstream rate = 39997 Kbps), despite SNRM values suggesting higher sync speeds should be achievable.



It would be useful to see the whole output from xdslcmd info --stats, which will include Interleaving depth, INP, delay, various error counts etc.


It would also be very useful to monitor your connection 24/7 for a few days using either Roseway's or my programs to get a visual 'picture' of what is actually going on:-

http://www.freewarefiles.com/HG612-Modem-Stats_program_84567.html

or

http://dslstats.plainroad.me.uk




FWIW, we can see from the band plans that you are connected to a Huawei DSLAM & unless you have disabled the default facility, the modem's firmware is likely to be remotely updated over the next few days.

[BritBrat]

As far as I know I am on 80/20

Upload speed on the 40 is limited to 10.

I have injected the firmware block hack "killall -KILL start btagent" using dslstats.

If you run DSLstats you can issue a command to automatically send to your modem each time DSLstats starts recording.


> Configuration Tab
 > Custom commands Tab
 > Into one of the command boxes paste : killall -KILL start btagent
 > Tick "Include" & "At start of recording session"

xdslcmd info --stats

Code: [Select]

xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Max: Upstream rate = 10104 Kbps, Downstream rate = 61028 Kbps
Path: 0, Upstream rate = 5998 Kbps, Downstream rate = 39997 Kbps

Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 15.8 10.9
Attn(dB): 0.0 0.0
Pwr(dBm): 11.7 3.9
VDSL2 framing
Path 0
B: 239 174
M: 1 1
T: 64 18
R: 0 16
S: 0.1910 0.9259
L: 10054 1659
D: 1 1
I: 240 96
N: 240 192
Counters
Path 0
OHF: 2532082 466099
OHFErr: 36 2
RS: 0 3489165
RSCorr: 0 2
RSUnCorr: 0 0

Path 0
HEC: 111 0
OCD: 0 0
LCD: 0 0
Total Cells: 596939305 0
Data Cells: 447942 0
Drop Cells: 0
Bit Errors: 0 0

ES: 31 2
SES: 0 0
UAS: 19 19
AS: 7768

Path 0
INP: 0.00 0.00
PER: 3.05 16.66
delay: 0.00 0.00
OR: 62.83 61.44

Bitswap: 72 3

Total time = 2 hours 9 min 48 sec
FEC: 0 0
CRC: 36 0
ES: 31 2
SES: 0 0
UAS: 19 19
LOS: 0 0
LOF: 0 0
Latest 15 minutes time = 9 min 48 sec
FEC: 0 0
CRC: 3 0
ES: 2 0
SES: 0 0


It would also be very useful to monitor your connection 24/7 for a few days using either Roseway's or my programs to get a visual 'picture' of what is actually going on:-

I will later but need to get access to my WHS,

Can I change the IP address of the moden to my normal LAN settings? 192.168.0.1
Or will it just change if I change it in the HH5.

[BritBrat]

I see what you are getting at:

Max:   Upstream rate = 10093 Kbps, Downstream rate = 61028 Kbps
Path:   0, Upstream rate = 5998 Kbps, Downstream rate = 39997 Kbps

I got someone phoning me on Monday so will double check.

But I wont be  surprised  as this  whole thing has been a total mess and still is.   You only  know half the story.