Kitz Forum
Broadband Related => Broadband Hardware => Topic started by: neil on November 01, 2019, 02:41:54 AM
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I have this new problem that i am facing after i started dialing pppoe from my router instead of modem. Every now and then my modem reboots automatically and usually when i am doing something it just rebooted now and that's why i am posting here if someone has any idea.
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If your modem is rebooting it’s either a bug in the software or a bad power supply. I would try a very good power supply first: high current rating (‘stiff’ = low internal resistance ), can deliver a fast current surge very quickly.
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If your modem is rebooting it’s either a bug in the software or a bad power supply. I would try a very good power supply first: high current rating (‘stiff’ = low internal resistance ), can deliver a fast current surge very quickly.
modem started rebooting when i started dialing pppoe connection from router it was fine working fine. And how i can check faulty power adapter?
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modem started rebooting when i started dialing pppoe connection from router . . .
So that would be when the data through the modem suddenly increased.
. . . how i can check faulty power adapter?
Usually by swapping it out and temporarily using a different PSU.
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I have this new problem that i am facing after i started dialing pppoe from my router instead of modem. Every now and then my modem reboots automatically and usually when i am doing something it just rebooted now and that's why i am posting here if someone has any idea.
Does the actual modem fully reboot, flashing lights and all? Or does the PPPoE session drop and reconnect under load? The latter will look like the modem went down from the router (what router are you using?) stats page, then come up again 10-20 seconds later.
I have to increase the LCP echo interval and threshold in the PPPoE setting of my router to avoid this happening under load, maxing out the connection results in the LCP keep alive packets taking too long or being dropped for some reason.
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Does the actual modem fully reboot, flashing lights and all? Or does the PPPoE session drop and reconnect under load? The latter will look like the modem went down from the router (what router are you using?) stats page, then come up again 10-20 seconds later.
I have to increase the LCP echo interval and threshold in the PPPoE setting of my router to avoid this happening under load, maxing out the connection results in the LCP keep alive packets taking too long or being dropped for some reason.
yes only the modem reboots completely all lights off then restarts
i have a tplink archer c7 v1 and i dont know to to set lcp echo interval can you guide and i am going to google it now
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yes only the modem reboots completely all lights off then restarts
i have a tplink archer c7 v1 and i dont know to to set lcp echo interval can you guide and i am going to google it now
If the modem is actually rebooting then you can ignore what I was talking about.
What modem do you have?
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So that would be when the data through the modem suddenly increased.
Usually by swapping it out and temporarily using a different PSU.
yes it has happened like 3 5 times when i was using internet in last 10 days and what you meant by suddenly increased data through modem?
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If the modem is actually rebooting then you can ignore what I was talking about.
What modem do you have?
it is from my local isp modem model is fiberhome hg150 ub
people are selling it for 8.4$ lol thats very cheap VDSL2 modem with broadcom chip
here it is https://www.olx.com.pk/item/latest-ptcl-wifi-router-modem-for-ptcl-vdsl2-cable-net-evo-vdsl-iid-1010540972
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I have zero knowledge of that device, but if its super cheap looking at the PSU is never a bad idea.
If you want to try what I was talking about with LCP echo timeouts - I only mention it as the change from modem to router dialling the PPPoE session then:
On the archer C7, go to "go into router setup > Advanced > Internet > (click modify) then click on Advanced arrow which will reveal some extra features".
There may be something in there you can increase for LCP threshold etc, I use 5 retries and 5 seconds.
Again I'm just guessing because I dont have the hardware.
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I have zero knowledge of that device, but if its super cheap looking at the PSU is never a bad idea.
If you want to try what I was talking about with LCP echo timeouts - I only mention it as the change from modem to router dialling the PPPoE session then:
On the archer C7, go to "go into router setup > Advanced > Internet > (click modify) then click on Advanced arrow which will reveal some extra features".
There may be something in there you can increase for LCP threshold etc, I use 5 retries and 5 seconds.
Again I'm just guessing because I dont have the hardware.
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advance settings in wan pppoe
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in my modem system log there is something received from some ip adress
radvd received RA from
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Like I said I'm flying blind because I dont have that device, I just googled and found someone able to access LCP settings:
go into router setup > Advanced > Internet > (click modify) then click on Advanced arrow which will reveal some extra features, in there you will find Echo Request Interval
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in my modem system log there is something received from some ip adress
radvd received RA from
If you are able to access your modem system log (radvd is about IPv6 advertisement) and confirm it is power cycling then dont bother looking into LCP echo settings. The router would not fall over and reboot due to this, I am only talking about the keep alive of the PPPoE session from your router.
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If you are able to access your modem system log (radvd is about IPv6 advertisement) and confirm it is power cycling then dont bother looking into LCP echo settings. The router would not fall over and reboot due to this, I am only talking about the keep alive of the PPPoE session from your router.
ok when modem rebooted i connected with router and saw wan connection settings there it was saying connected when modem was rebooting and it got new settings when modem was fully on again
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can my isp remotely reboot my modem? there was some issue of high ping a few weeks ago and after reporting it i got a few calls from isp to check and report back. Issue is solved now but they were able to tell my snr and other stuff
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ISP may be able to reboot your router remotely, I would think, but I’m not certain, not without re-reading the spec. ISP-remote config (so-called TR-069) is something that can enabled or disabled.
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ISP may be able to reboot your router remotely, I would think, but I’m not certain, not without re-reading the spec. ISP-remote config (so-called TR-069) is something that can enabled or disabled.
yes it is enabled should i disable it?
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> Should I disable it?
From the point of view of security you could argue that it is a good idea to disable such things. It also depends on whether or not you trust your isp. If you actually want your isp to be able to reconfigure things, do software updates that kind of thing and do automagic zero-config installations in future then you and they might find it useful. Talk to them if unsure.
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> Should I disable it?
From the point of view of security you could argue that it is a good idea to disable such things. It also depends on whether or not you trust your isp. If you actually want your isp to be able to reconfigure things, do software updates that kind of thing and do automagic zero-config installations in future then you and they might find it useful. Talk to them if unsure.
never heard of software updates from anyone so far from my ISP and for reconfig you can call helpline and they will provide you username and password and i dont think anything else is needed
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By the way, I should have clarified: I meant software updates to modem or router.
You might be well advised to turn off the TR-069 then. My ISP, Andrews and Arnold, uses it. I have it turned off on all my modems.
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update here today i tried uploading a file and my rebooted and i tested it 3 times my reboots whenever i try to upload some file to some random website. I tested with online mp4 to mp3 converter my modem rebooted 2 times in a row please help
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rebooted 1 more time during file upload to random mp4 to mp3 convertor
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So that would be when the data through the modem suddenly increased.
Usually by swapping it out and temporarily using a different PSU.
please help my modem reboots whenever i try to upload a file i posted here new message