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Author Topic: Tracking down the source of REIN  (Read 24997 times)

burakkucat

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Re: Tracking down the source of REIN
« Reply #45 on: September 04, 2011, 08:08:25 PM »
For deliberate and inadvertent transmissions, it is now within the remit of Offcom, I believe. :police:
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MartinGoose

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Re: Tracking down the source of REIN
« Reply #46 on: September 05, 2011, 07:28:37 AM »
Quote from: burakkucat on September 04, 2011, 08:08:25 PM
For deliberate and inadvertent transmissions, it is now within the remit of Offcom, I believe. :police:

Thanks. I had already had a look round their web site. It only covers more mainstream issues. They don't provide an email address for contact but an initial phone call might do the trick!
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roseway

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Re: Tracking down the source of REIN
« Reply #47 on: September 05, 2011, 07:47:10 AM »
I think you'll find that Ofcom refuse to deal with individual users.
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  Eric

MartinGoose

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Re: Tracking down the source of REIN
« Reply #48 on: September 05, 2011, 09:01:28 AM »
Quote from: roseway on September 05, 2011, 07:47:10 AM
I think you'll find that Ofcom refuse to deal with individual users.

On this topic or generally? They seem to have set up a series of arbitration systems for certain types of complaint. Presumably if there is one that covers REIN issues you gave to go there first. Eventually the buck will stop with Ofcom.

Items 2 and 4 on this page may be relevant:
http://stakeholders.ofcom.org.uk/enforcement/spectrum-enforcement/ops/
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roseway

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Re: Tracking down the source of REIN
« Reply #49 on: September 05, 2011, 09:28:22 AM »
Have a look at this page, and particularly the box which says "Although it isn’t Ofcom’s role to handle customer service complaints, we still take a close interest in monitoring consumer experiences."
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  Eric

burakkucat

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Re: Tracking down the source of REIN
« Reply #50 on: September 05, 2011, 05:07:42 PM »
Thank you for that clarification, Eric. I think you will agree that it should still be possible, though, to obtain some advice from Offcom.
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roseway

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Re: Tracking down the source of REIN
« Reply #51 on: September 05, 2011, 06:29:53 PM »
Certainly, yes. And I would hope that advice would be relevant, although I have to admit that I don't hold that organisation in high regard. :)
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  Eric

MartinGoose

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Re: Tracking down the source of REIN (Solved)
« Reply #52 on: September 05, 2011, 07:18:15 PM »
Found it!

As it was beginning to look like my ISP and Openreach were loosing interest in finding my intermittent REIN fault, I took matters into my own hands. I mentioned above a possible clue where the REIN went when a neighbour was away, so I started there.

Bingo! Exercise treadmill in the garage. Switched it on and REIN everywhere with a 9dB drop in SNR and an immediate resync to a much lower rate.

I will interested in how the retailer of the treadmill responds to the situation!
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razpag

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Re: Tracking down the source of REIN
« Reply #53 on: September 05, 2011, 07:22:02 PM »
Well done mate.  ;D
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burakkucat

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Re: Tracking down the source of REIN
« Reply #54 on: September 05, 2011, 07:41:43 PM »
Excellent result Martin. ;D

Correct me if I'm wrong but didn't a certain cat say, after having heard your evidence of the REIN, that it sounded like an exercise treadmill and enquired if SWMBO was performing her morning running routine? :P
« Last Edit: September 05, 2011, 07:45:25 PM by burakkucat »
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MartinGoose

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Re: Tracking down the source of REIN
« Reply #55 on: September 05, 2011, 07:44:05 PM »
Yes you did and full credit to you ;D
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MartinGoose

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Re: Tracking down the source of REIN
« Reply #56 on: September 06, 2011, 02:06:56 PM »
Not much more to this thread, just a footnote.

My connection is now back to something reasonable using my favourite 2WIRE ADSL modem/router. Currently 9853 kbps @ 5.9 dB.

One of Plusnet's recent notes states the following.
Quote
(LL14 Task) - Engineer’s notes on 17/08/2011: Line Test not carried out. Test facility was not available. REIN issue identified on line, had co op call with REIN helpdesk and was told that a REIN fault could not be raised unless the line had an AC bal of 50dB or above and an RF3 filter was fitted on the line. The AC bal is above 50dB and engineer has fitted an RF3 filter and advised customer to monitor the broadband.

I have a question about the RF3 filter. It is connected upstream of the master socket so Openreach's property. Is leaving this in place a good thing? It was expected to be a temporary requirement so it is not fixed to the wall. It also has a short lead going to an adjacent earth point. If it is worth keeping I will just fix it to the wall properly myself.  Otherwise I may ask my ISP to arrange for Openreach to remove it.
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roseway

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Re: Tracking down the source of REIN
« Reply #57 on: September 06, 2011, 02:37:40 PM »
An RF3 is likely to cause some reduction in your connection speed, but otherwise it's generally of benefit to stability. What are your router stats looking like now?
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  Eric

MartinGoose

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Re: Tracking down the source of REIN
« Reply #58 on: September 06, 2011, 03:18:15 PM »
Stats generally as stated above. Now 9853 kbps @ 6.0 dB

SNR/Sync rate plot uploaded hourly to:
<http://www.thegoosefamily.plus.com/Rx_Noise_margin_%28dB%29.jpg>

This currently shows performance since the 2Wire went back in. Suddenly the DSLAM seems to have noticed and made the improvement you see at 13:45:44
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roseway

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Re: Tracking down the source of REIN
« Reply #59 on: September 06, 2011, 03:43:55 PM »
It's the attenuation that I was interested in, to see if you're now getting the best speed you can expect.
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  Eric
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