Shame on PlusNet.
Shame on OpenReach.
The time has come to make a written request (paper, envelope and stamp) to PlusNet's registered office for a copy of the engineering report that was dawn up as part of the documentation of the repair process from when OpenReach resolved your four days without any telephony or Internet service.
Hi b*cat,
Plusnet's comment from the day the disconnection was reported:-"NDT
Test Result: Fail - Fault located in local network
Description: FAULT - Earth Contact"
Just for my own "entertainment", I thought I would take a look at some old Plusnet documentation, just to see whether my memory had been playing tricks on me for the last 2 months, & to see how it compares to Alex's latest comment.
It might just be the way I was reading it because it appeared to contradict Alex's comment.
So I highlighted some of it in red & made it a bit bigger to help me see it a bit more clearly.
From my Value Fibre Welcome pack:-Your first 10 days of broadbandAt first we won’t know exactly how fast your broadband will be. During the first 10 days you’ll see your speeds
go up and down. You might even get disconnected from time-to-time. Don’t worry though, this doesn’t mean
you’ve got a problem, so please bear with it.
This period is where we find the best balance between speed
and reliability. In a few days it’ll settle down for you.Tip: You can use the Broadband Fault Checker from any Internet connection. This means you don’t
have to use your own, you can tell us about a fault from a friend’s house, the library, or from work.
Why am I not getting maximum speeds?
The maximum speed is the theoretical maximum possible based on ideal conditions. The length and quality
of the phone line between your house and your local exchange all affect the speeds you can get.
The broadband network will adjust your line speed to be as fast as possible without becoming unreliable.My broadband speed has suddenly dropped. Why?
A temporary fault on your telephone line, even some dodgy British weather can cause your speed to drop, as
we try to keep your connection stable.
Once the problem has passed you’ll see your speeds go up again.If your speed doesn’t go back to normal after 3 days, try switching your modem or router off and on again, once a day for about 5 days. This forces the network to get your line’s highest speed.
Nope, that didn't work. It still seems contradictory to me.
It also seems strange for Plusnet to state they didn't know how fast my broadband would be, but now I have a genuine problem they refer me back to a pre-install estimate.
I also obviously incorrectly assumed that a month's stable & high speed connection was undeniable proof of what my connection could (& did) achieve & also proof that my line must have been in much better condition then.
Oh, well.....
Hmmmmm....................
Paul.