Hi
Rather than take the questions one at a time, I'll attempt to explain the skill-sets of different engineers and encompass your queries within the post.
@razpag,Thanks very much for the detailed explanation of who does what & what I should expect/not expect tomorrow.
As my ISP ticket states "PSTN engineer booked to check for HR fault on D-side which may be affecting broadband
speed.", I would like to think this has been communicated with the various parts of BT that organise the relevant engineer(s) for the "fault" in hand.
i.e. Locate the intermittent fault & fix the phone line, then check whether or not this has also fixed the broadband speed issue(s).
I can't realistically pursue the broadband speed issue until the phone line is given a clean bill of health.
If no phone line faults are found, the next stage will be to obtain an explanation & remedy for the broadband speed reductions, although if the fault is intermittent, it may/may not br found tomorrow.
I don't know if the symptoms are the same, but I really do hope this is not a REIN issue.
I also hope I don't have to take even more time off work to pursue this matter.
Thanks agian for all your help & advice.
It really has helped to turn a "no fault found & you are achieving more than the estimated speed so bu@@er off" matter into something that is now actually being taken as a genuine issue, certainly by Plusnet.
P.S. I have been quiet today as it is Mrs. Baldy's birthday & I have also been building her a new kitchen.
I'm sure a nice bunch of flowers would have been a lot easier
Regards,
Paul.