Deviating a little more, with regards to obtaining the usual statistics from the OR modem, asbokid has managed to do so. I attach to this post a series of screen-shots he has obtained (cropped by me, so that they may be attached).
@ b*catI have seen those screenshots before. It's just a shame it is so difficult to obtain them.
Just imagine, if I could have obtained that basic level of info from my BT modem, I could have saved us all an awful lot of time.
I appeciate that SNR values fluctuate for many reasons, but I take it that attenuation on a "good" line should remain
reasonably static.
If I had been able to monitor the attenuation readings for my own connection, I would have been immediately alerted to a problem.
e.g.
if my actual line length is roughly the same as the example that razpag quoted today, I should expect an attenuation of around 13.5 dB, or maybe a little higher as I do know that my line takes a slight detour.
How I wish I could get my hands on the attenuation value from the day that FTTC was first installed & compare it against the last checked value.
As my attenuation, when last checked by the BT engineer, was 30.2 dB, a "problem" is immediately suspected.
As attenuation is a logarithmic value, a reading of 30.2 dB would suggest quite a big problem for my likely actual line length.
Had I been able to monitor the attenuation for myself I would surely have detected large fluctuations, the value being possibly a lot lower on the good days when I didn't drop connection, & possibly sky-high today when I had 4 disconnections & a crackly phone line.
With this basic information I could have passed a log of readings to Plusnet, who in turn could have passed them to BT as evidence of a "fault", possibly of an intermittent nature.
It may just be that my issue(s) could have been resolved back in July.
When I think back, I will have had FTTC for 8 weeks by this Friday.
The first 2 weeks were absolutely brilliant & the other 6 weeks not so brilliant at all.
As I have been unable to monitor line conditions myself, as & when connections and/or speeds have dropped, I have needed to rely on others, who appear to have not carried out the relevant tests to date, resulting each time in a Line Tests O.K. response.
Hopefully, & I believe partly due to our persistence & well informed discussions on this forum with regard to this matter, everything will be permanently fixed on Monday.
I do accept that a little knowledge can be very dangerous in the wrong hands, but the decision to deny
everyone the facility of at least monitoring their own connection does seem to be a little strange.
Having no data whatsoever as to what may be causing dramatic & sometimes quite sudden speed reductions & disconnections makes it incredibly difficult for users to prove they have a problem in the first place, & incredibly easy for BT to "fob off" the less persistent user.
I do hope that you can somehow get your hands on a modem to experiment with, ideally resulting in an "approved" firmware update that we can all easily install, thus allowing us to see the basic stuff that we all feel we should be able to see.
Paul.