That may be your get-out clause........
It didn't seem to cut much ice with the Zen person I was dealing with.
In fact, I was told it would be very easy for him to report a fault, but it would solve nothing. I should get my wiring sorted out, and it wasn't anything to do with Zen's service. (which I knew then, and know now).
In fact, now I think of it, it was quite a bad experience, with me being talked over, and eventually asking the operative to please stop, or I would hang up. He kept right on, so I did. After phoning back later to the same Zen person, I ended up asking them to reset the line, so I could try knocking it off to eliminate all the stuff he had suggested.
Sorry for the moan, but that's what brought me to this thread anyway