Disconnects occur only after I pick up the receiver. I haven't actually tried to see what happens if I do not answer the phone!!!
So I'd suggest you make that test. Could you make the arrangement for someone to call you, knowing that you will not be answering the call?
Total loss of sync, I believe, Internet light goes off and then flashing red trying to sync, which takes about a minute or so to re-sync.
Noted.
Tests also carried out from BT test Socket via microfilter. At that time we did not have problems with interference for over 72 hours. So, filtered faceplate was installed and there were no problems with interference for over 72 hours.
By "interference" do you just mean this disconnect issue? Or have you had another problem, previously?
Originally, I had Netgear DG834GT.
Usually reliable.
But, because I was getting more than 6 disconnects, at odd times, in 72 hours, my ISP suggested to try a different router to eliminate the router fault. I had borrowed ActionTec router (new)
A sensible move. An
ActionTec modem/router, however, is not something with which I'm familiar.
. . . currently ActionTec router in connected to the filtered face-plate with phone base unit in phone outlet of the plate.
Thinking along the same lines as
HPsauce, could you make do with using just the simplest set-up for a few days of testing? Go back to the microfilter connected to the test socket, with the
ActionTec modem/router and a wired 'phone connected to the microfilter.
A few more questions, just to get the complete picture.
(5) When a disconnect has occurred upon answering the 'phone, when does the reconnect process start to take place? Almost immediately or only when you finish the telephone call, when the voice loop is cleared down?
(6) Is there any noticeable noise on the line? (The
BT quiet test can be invoked by calling 17070, option number 2.)
(7) Who is your ISP and what is your package?
(8 ) Would you please put your telephone number into the
SamKnows site and then let us know the
URL of the page displayed. That way we can check details of your exchange without you disclosing too much information.
(9) Is it at all possible to obtain any statistics from the
ActionTec modem/router?
I am wondering if there is a defective joint (possibly HR ?) somewhere within your local-loop.