Hello,
I wonder if someone could provide an answer to a problem I have. I am looking to move to Be Internet, as they are an LLU operator at my local exchange. Now, according to Be, they cannot provide me with a service as I live further than 7km from the exchange. However, according to Kist, Samknows, and my current telephone provider (who is not BT) I live 1.2km (straight line) from the exchange and 2.25km by road and that these figures were also the same on the BT database. When I queried this with Be, they stated that their information for line lengths was also obtained from BT, but if that is the case why the descrepancy of nearly 5km?
According to Be, I need to contact BT and tell them to change the line length data from 7km to 2.25km. So what on earth are Be reading?? My telco has already confirmed that they and BT show 2.25km, NOT 7km. At this point I seem to be running around in circles, chasing my own tail.
So, could anybody tell me who/what/where in BT I can contact to discuss this descrepancy with and get it sorted once & for all? Any advice would be welcome.
Thanks