Hi Jeff, thanks for looking at my problem
Yes you are right, I live in the same road as the exchange, not 100 metres away, this is what is puzzling me about my speed, I used to get 8Mbps, but now only 5 when I go to speedtest.net
This is what plusnet had to saw about my query –
Checking our connection logs for your line and the actual profile set, we can see that the speed issue is in fact likely to be caused by intermittency in the signal of your connection. This is showing in ours logs as a frequently dropping connection although if it's coming straight back up, there is a likelihood that you won't be noticing it yourself.
The reason for this is that the BT bRAS in the exchange will lower your speed to try and keep the line stable, sometimes if the dropping is particularly bad it's common for the bRAS to get a little overzealous and drop it quite far to a point where you can hardly do anything.
As such we will need to investigate your fault differently than a normal speed fault. If you could please post your answers to the following questions in a reply to this ticket, we can then further investigate this issue for you.
Please accept my apologies if these questions are going over information you have already checked, but if the issue requires us to escalate it to BT then they require answers to these specific questions from yourself in this format.
This is also in place as a check for yourself as with any fault with the broadband service you need to be sure that everything has been checked at your end, as if BT confirm the issue to be caused by something at your end (faulty filter, extension cables, modem, etc...) then you will be billed for a failed fault check which is charged at £144.00 + VAT.
as you can see im hesitant to get them involved, i really do not want t spend £144=VAT.
I have a few questions for you,
do you think its plusnet putting too many customers online and that is reducing my speed? Would Plusnet reduce my speed to squeeze more people in? and would plusnet do this and not tell me?
and seeing as i live so close to the exchange why when I look at ISP providers they all say if I sign up for a 24Mbps deal the online checker says I can expect 11Mbps, if I only get 11 living next door does anyone ever get 24?
Also when I try to connect my PS3 I get NAT Error, it wont give me a type.
Would it be wise for me to go off Interleaved?
I have just gone back to using my old Netgear DG834 to compare the speeds, and have noticed the Line Attenuation drop to 6 db, which I think is a good thing. Also the SNR margin rise to 7. Nothing has changed in my house, I haven’t played with any settings, so surly it must be Plusnet.
Sorry, so many questions.
Matt
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