can anyone please help me..im quite computer competent but when it comes to networking etc im not very well clued up
i signed up 2 months ago..i was originally getting a sync at 7200kbs with an ip profile of 4500k [acceptable but not correct for the sync]
i did 35 gig in my first month..got the email from bt stating as it was my first month i would recieve no charges for the excess.
that day my adsl dropped to patheticlly slow..these are stats over the last 2 weeks
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 250 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7264 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 156 kbps
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7200 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 875 kbps
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1248 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 887 kbps
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6240 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 433 kbps
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 160 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 90 kbps
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5280 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 93 kbps
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5280 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 79 kbps
i tried the bt desktop help..the usual inept crap..have you rebooted your computer..lol..deleted cache,etc.run anti virus..they then mad me test mt speed and give them results..they claimed a line fault..they were goin to look into it...and was told to monitor my speed for 3 days..
it slowly got worse and worse..i even did a full format incase i had a virus that highjackthis/spybot couldnt detect.[i use firefox with java disabled,only use sites i know]
looked into it on forums and was horrified to hear they are capping my bandwith..i emailed them..explaining i understood what they were doing to me [shaping] and i wanted to cancel as my adsl wasnt fit for purpose..never recieved reply..
rang them again today..told it could be line fault..told to remove the plate of the wall socket and plug directl into..still patheticly slow.they were supposed to ring me back with results.she rang back and claimed no fault on the line..
sent another email to complaints department which promises a reply in 24 hrs..
im so fookin sick of bt.. i would be happy to just get a constant 2000kbs profile but as you can see from my tests above im currently on an ip profile of 135k [get 16k/sec downloads] my upload has remained constant at 448k though.
how the hell can i get this sorted.im sick of ringing the indian call centre,im sick of the appaling so called customer service..
im paying 17.99 a month for a 135k connection..that is pathetic when i have been synced at over 7200k
i just want to terminate the contract and get another ISP
thanks for reading this long post but i reallyneed help..im being f****d over by bt badly and im tied in for another 13 months
*EDIT* forgot to add im using the voyager 220v wired router connected via ethernet..
i did use to turn my router off at night but have found out through reading on this forum i should leave it on for 3 days solid..whoops!
ill reply after the weekend if my line hasnt improved..
these are my curent settings after going into the router via http
Statistics Downstream Upstream
Line Rate 7488 Kbps 448 Kbps
Noise Margin 14.9 dB 25.0 dB
Line Attenuation 37.0 dB 21.5 dB
Output Power 19.8 dBm 12.0 dBm
sorry if this post is a complete waste of time!
i did say i wasnt clued up on network/routers etc